Chick-fil-A CT Test Questions and Answers |100% Pass

Chick-fil-A CT Test Questions and Answers |100% Pass What is your #1 Priority when you are on the shift? - Answer-The guests Name our 12 values - Answer-1. attitude 2. coachability 3. grit 4. follow-through 5. humility 6. initiative 7. integrity 8. kindness 9. poise 10. professionalism 11. team work 12. work ethic What are examples of the core 4 that happen while taking an order at the front counter? - Answer- 2nd mile service. EMILLYCHARLOTTE 2024/2025 ACADEMIC YAER ©2024 EMILLYCHARLOTTE. ALL RIGHTS RESERVED FIRST PUBLISH SEPTEMBER 2024 Page 2/13 1. walking orders out to high needs guests. 2. walking large catering orders out to someone's car What kind of service separates us from our competition? Describe 2 scenarios where this service would take place. - Answer-speed of service / hospitality What is the proper procedure for brewing coffee? - Answer-1. Place appropriate coffee server beneath brewer with timer 2. Pour appropriate bag of coffee into single coffee filter on a clean, dry sanitized work surface 3. Place filter with coffee into clean, empty brew cone without filter extending above edge of brew basket. 4. twist dispensing handle to one side 5. Once ready is indicated on display panel, press button for correct batch size 6. At completion of each brew cycle, discard filter and coffee grounds by sliding out brew cone and taking to trash can, holding measuring cup underneath to catch drips. 7. prepare to serve coffee List the 3 types of high needs guests. What do we do for every single one of them? - Answer- pregnant, disabled, elderly... Give 4 examples of the language of hospitality/elevated language - Answer-1. "my pleasure" 2. "can i refresh your beverage" EMILLYCHARLOTTE 2024/2025 ACADEMIC YAER ©2024 EMILLYCHARLOTTE. ALL RIGHTS RESERVED FIRST PUBLISH SEPTEMBER 2024 Page 3/13 3. "i can serve the next guest" 4. "how may I serve you?" If you see a fellow team member make a shake incorrectly or not use proper language of hospitality, what should you do? - Answer-Refer back to pathway and have a coaching session What products should guests be aware of for each of the following allergens? - Answer-1. peanuts - peanut oil, roasted nuts, granola 2. gluten - all bread and breaded chicken 3. dairy - ice cream, cheese, ranch 4. other nuts - roasted nuts and granola what is our (Chick-fil-A Wester Center Blvd's) policy on handlin