SOLUTION MANUAL Operations and Supply Chain Management, 17th Edition by F. Robert Jacobs and Richard Chase Chapters 1 - 22 | Complete

Operations and Supply Chain Management
x x x x




SOLUTION MANUAL
Operations and Supply Chain Management, 17th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete




1-1

, Operations and Supply Chain Management
x x x x




• TABLE OF CONTENTS
x x




Chapterx1:xIntroduction

Chapterx2:xStrategy

Chapterx3:xDesignxofxProductsxandxServices

Chapterx4:xProjects

Chapterx5:xStrategicxCapacityxManagement

Chapterx6:xLearningxCurves

Chapterx7:xManufacturingxProcesses

Chapterx8:xFacilityxLayout

Chapterx9:xServicexProcesses

Chapterx10:xWaitingxLinexAnalysisxandxSimulation

Chapterx11:xProcessxDesignxandxAnalysis

Chapterx12:xQualityxManagement

Chapterx13:xStatisticalxQualityxControl

Chapterx14:xLeanxSupplyxChains

Chapterx15:xLogisticsxandxDistributionxManagement

Chapterx16:xGlobalxSourcingxandxProcurement

Chapterx17:xThexInternetxofxThingsxandxERP

Chapterx18:xForecasting

Chapterx19:xSalesxandxOperationsxPlanning

Chapterx20:xInventoryxManagement

Chapterx21:xMaterialxRequirementsxPlanning

Chapterx22:xWorkcenterxScheduling
1-2

, Operations and Supply Chain Management
x x x x




CHAPTER 1 x




OPERATIONS AND SUPPLY CHAIN MANAGEMENT
x x x x




DiscussionxQuestions
1. UsingxExhibitx1.3xasxaxmodel,xdescribexthexsource-make-deliver-
returnxrelationshipsxinxthexfollowingxsystems:

a. Anxairline
Source:x Aircraftxmanufacturer,xin-flightxfood,xrepairxparts,xcomputerxsystems
Make:xAircraftxandxflightxcrewxscheduling,xgroundxservicesxprovidedxatxairports,xaircraftx
maintenancexandxrepair
Deliver:xOutboundxandxarrivingxpassengerxservice,xbaggagexhandlingxRet
urn:xResolvexanyxpost-servicexissuesxsuchxasxlostxorxdamagedxluggage

b. Anxautomobilexmanufacturer
Source:x Suppliersxofxcomponentsxandxrawxmaterials
Make:xManufacturingxofxvehiclesxandxcomponentsxorxsubassembliesxtoxbexsoldxasxsparexp
arts
Deliver:xDeliveryxtoxandxsalesxfromxdealerships,xdeliveryxofxsparexpartsxtoxthexwholesalexs
ystem
Return:x Warrantyxandxrecallxrepairs,xtrade-ins

c. Axhospital
Source:xMedicalxsupplies,xcleaningxservices,xdisposalxservices,xfoodxservices,xqualifiedxper
sonnel
Make:x Inpatientxrooms,xoutpatientxclinics,xemergencyxroom,xoperatingxrooms
Deliver:xSchedulingxpatients,xprovidingxtreatment,xambulancexservice,xfamilyxcounselingx
Return:xBillingxerrors,xfollowxupxvisits

d. Anxinsurancexcompany
Source:x Suppliesxneededxforxthexoffice,xunderwriters,xlegalxauthorityxtoxoperate




1-3

, Operations and Supply Chain Management
x x x x




Make:xEstablishxpolicyxguidelinesxandxpricing,xfieldxagent/representativexandxfacilityxnet
work,xdevelopxInternetxservicexcapabilities,xestablishxpreferredxvehiclexrepairxservicexnet
work
Deliver:xMeetxwithxandxadvisexclients,xwritexpolicies,xprocessxandxpayxclaimsx
Return:x refundxofxoverpayments


2. Definexthexservicexpackagexofxyourxcollegexorxuniversity.xWhatxisxitsxstrongestxelement?xWhatxisxits
xweakestxone?




Thexcategoriesxwithxexamplesxare:
Supportingxfacilityx-
xlocation, xbuildings, xlabs, xparkingxFacilitating xgoodsx–

xclassxschedules, xcomputers,xbooks,xchalk

Explicitxservicesx–
xclassesxwithxqualifiedxinstructors, xplacementxofficesxImplicitxservicesx–

xstatusxandxreputation x(e.g.,xIvyxLeaguexschools)




AtxIndianaxUniversityxandxthexUniversityxofxSouthernxCalifornia,xamongxtheirxstrongestxeleme
ntsxarextheirxbusinessxschoolsxandxtheirxOperationsxManagementxprogramsx(ofxcourse).xBothxal
soxhavexveryxdedicatedxalumnixnetworks.xAxweakxelementxofxIndianaxUniversityxisxitsxweakxfoo
tballxprogram;xforxUSC,xweakxelementsxarexon-campusxparkingxandxhousing.

3. Whatxservicexindustryxhasximpressedxyouxthexmostxwithxitsxinnovativeness?

Ourxvotexgoesxtoxcruisexlinesxwhichxhavexintroducedxsuchxonboardxinnovationsxasxwavexmachi
nesxforxbellyxboardingxandxrockxclimbingxwalls,xasxwellxasxallxsortsxofxotherxamenitiesxtoxkeepxcr
uisersxinvolved.x Thexindustryxisxdoingxrecordxbusinessxasxwell.

SomexofxthexstandoutxcompaniesxinxlessxinnovativexindustriesxarexBankxofxAmericax(hasxaxformal
izedxresearchxprogramxtoxtryxoutxnewxcustomerxservices/amenitiesxsuchxasxvideoxscreensxinxnextx
toxtellerxlines),xIntuitx(e.g.,xputtingxQuickenxmoneyxmanagementxsoftwarexonline),xIkea,xJetBluexA
irlines,xandxProgressivexInsurancex(discussedxlaterxinxthexbook).

4. Whatxisxproduct-servicexbundlingxandxwhatxarexthexbenefitsxtoxcustomers?

Product-servicexbundlingxisxaddingxValue-
addedxservicesxtoxaxfirm’sxproductxofferingsxtoxcreatexmorexvaluexforxthexcustomer.xThisxprovide
sxbenefitsxinxtwoxareas.xFirst,xthisxdifferentiatesxthexorganizationxfromxthexcompetition.xSecondl
y,xthesexservicesxtiexcustomersxtoxthexorganizationxinxaxpositivexway.xAlternatively,xbundlingxcanx
alsoxinvolvexaddingxproductsxtoxaxservice,xforxexample,xaddingxthexsalexofxconveniencexitemsxan
dxsnacksxatxaxhotel.

5. Whatxisxthexdifferencexbetweenxaxservicexandxaxgood?

Axservicexisxanxintangiblexprocessx(youxcan’txholdxitxinxyourxhands),xwhilexaxgoodxisxthexphysicalxo
utputxofxaxprocess.

6. Lookxatxthexjobxpostingsxatxhttp://www.indeed.comxandxevaluatexthexopportunitiesxforxanx
OSMxmajorxwithxseveralxyearsxofxexperience.
1-4