When possible, emergency telecommunicators should always ask the caller for
permission before providing pre-arrival instructions. - Answer-False
/.In the context of the communication process, the "medium" is? - Answer-The channel
or means of communication
/.A caller reports a heavy, black smoke coming from the window of a nearby building.
What is the most appropriate fire/rescue call classification for this case: - Answer-
Structure fire
/.An alert first-party caller reports that he doesn't feel well. He explains that he feels
nauseated and has some chest pain. What is the most appropriate medical call
classification for this case? - Answer-Chest Pain / Chest Discomfort (Non-Traumatic)
/.When faced with an ethical dilemma in the communication center, the ETC should
FIRST: - Answer-Follow established protocol, procedure, and policy
/.What does the acronym TDD stand for? - Answer-Telecommunications Device for the
Deaf
/.When communicating with a caller suffering from hallucinations or delusions, the ETC
should challenge the caller's false assertions and beliefs. - Answer-False
/.In recent years, the total number of emergency calls has increased dramatically due
to: - Answer-Wireless technology
/.One of the best techniques for reducing the negative effect of call-processing gaps is
to: - Answer-Tell the caller what you are doing and why
/.Interagency communications (interoperability) tend to be inefficient and ineffective: -
Answer-Without standardized cross-agency rules and procedures for radio use
/.The nonspecific response of the body to any demand for change is: - Answer-Stress
/.The International Academies of Emergency Dispatch (IAED) recommends that
emergency telecommunicators verify the address and callback number by repeating the
information back to the caller. - Answer-True
/.A caller reports someone breaking into a home. What is the most appropriate law
enforcement/police call classification for this case? - Answer-Burglary (Break-and-Enter)
/ Home Invasion
permission before providing pre-arrival instructions. - Answer-False
/.In the context of the communication process, the "medium" is? - Answer-The channel
or means of communication
/.A caller reports a heavy, black smoke coming from the window of a nearby building.
What is the most appropriate fire/rescue call classification for this case: - Answer-
Structure fire
/.An alert first-party caller reports that he doesn't feel well. He explains that he feels
nauseated and has some chest pain. What is the most appropriate medical call
classification for this case? - Answer-Chest Pain / Chest Discomfort (Non-Traumatic)
/.When faced with an ethical dilemma in the communication center, the ETC should
FIRST: - Answer-Follow established protocol, procedure, and policy
/.What does the acronym TDD stand for? - Answer-Telecommunications Device for the
Deaf
/.When communicating with a caller suffering from hallucinations or delusions, the ETC
should challenge the caller's false assertions and beliefs. - Answer-False
/.In recent years, the total number of emergency calls has increased dramatically due
to: - Answer-Wireless technology
/.One of the best techniques for reducing the negative effect of call-processing gaps is
to: - Answer-Tell the caller what you are doing and why
/.Interagency communications (interoperability) tend to be inefficient and ineffective: -
Answer-Without standardized cross-agency rules and procedures for radio use
/.The nonspecific response of the body to any demand for change is: - Answer-Stress
/.The International Academies of Emergency Dispatch (IAED) recommends that
emergency telecommunicators verify the address and callback number by repeating the
information back to the caller. - Answer-True
/.A caller reports someone breaking into a home. What is the most appropriate law
enforcement/police call classification for this case? - Answer-Burglary (Break-and-Enter)
/ Home Invasion
