Code of Ethics - Answer-Set boundaries before any unwanted events occur
/.Values - Answer-Belief, mission, goals or a philosophy that is really meaningful
/.Values of a 911 Agency - Answer-Continuous improvement, caller satisfaction,
employee development, innovation, maximize utilization of resources, and commitment
to the community
/.Ethics - Answer-The word originates from the Greek word "ethikos" meaning moral or
showing moral character
/.Two Aspects of Ethics - Answer-1. The ability to discern right from wrong, good from
evil and proprietary from in-proprietary
2. The commitment to do what is right good and proper
/.liability - Answer-Legal responsibility for an action
/.Vicarious Liability - Answer-A legal concept that holds someone liable for their actions
and for the actions, inactions, errors and omissions of those employees they supervise
/.Standard of Care - Answer-Reasonable actions, under the circumstances, in
comparison to the actions of others with similar training and direction in a given
situation. Failure to meet the standard of care is a breach of duty and a component of
negligence.
/.9-1-1 Standard of Care - Answer-1. policies and procedures
2. State and federal laws
3. Professional standards within the 9-1-1 profession
/.Negligence - Answer-Failure to exercise the degree of care considered reasonable
(under the circumstances) resulting in an unknown intended injury to another person
/.Negligence is the result of... - Answer-Carelessness, forgetfulness, and attentive,
indifferent, and lax
/.True or False: intent to harm is not required to prove negligence - Answer-True
/.Four Components of Negligence - Answer-1. duty to perform
2. Breach of duty
3. Proximate cause
4. Damages
, /.Gross Negligence - Answer-When someone...
- deliberately neglects to perform their prescribed duty
- behaves in a manner contrary to established policy and procedure, training procedures
or other laws, ordinances, rules or regulations
/.Three types of law - Answer-1. Constitutional
2. criminal
3. Civil
/.Constitution three branches - Answer-1. Executive
2. Legislative
3. Judiciary
/.Contract Law - Answer-Legally binding exchange of promises or agreement between
parties that the law will enforce
/.Tort Law - Answer-Negligence, nuisance, defamation, international thoughts, statuary
towards, economic towards and competition law
/.Property Law - Answer-Property designates those things that are commonly
recognized as being the possession of a person or group. Important types of property
include real property, personal property, and intellectual property
/.Family Law - Answer-Area of law that deals with marriage, civil unions, domestic
partners, abuse, legitimacy, adoption, abduction, divorce, custody, property settlements,
visitation and awards
/.Tort Law - Answer-Most likely to affect 9-1-1 personnel— is a negligence suit alleging
a failure to meet a standard of care
/.Prima Facie Case of Negligence - Answer-1. Defendant must have owned a duty to
the plaintiff
2. Defendant must have breached that duty by failing to exercise do care defendants
actions caused the harm
3. Defendants breach must have been the actual and proximate cause of the plaintiffs
injuries
4. Plaintiff must have suffered actual harm to a person or property
/.Duty - Answer-Plaintiff must show that the defendant owned a duty to the plaintiff to be
careful — example can be a driver owing a pedestrian crossing a duty to conduct the
car with reasonable care
/.Breach - Answer-Plaintiff must show defendants conduct fell below the standard of
care required under the circumstances — example falling asleep at the wheel and
hitting someone
/.Values - Answer-Belief, mission, goals or a philosophy that is really meaningful
/.Values of a 911 Agency - Answer-Continuous improvement, caller satisfaction,
employee development, innovation, maximize utilization of resources, and commitment
to the community
/.Ethics - Answer-The word originates from the Greek word "ethikos" meaning moral or
showing moral character
/.Two Aspects of Ethics - Answer-1. The ability to discern right from wrong, good from
evil and proprietary from in-proprietary
2. The commitment to do what is right good and proper
/.liability - Answer-Legal responsibility for an action
/.Vicarious Liability - Answer-A legal concept that holds someone liable for their actions
and for the actions, inactions, errors and omissions of those employees they supervise
/.Standard of Care - Answer-Reasonable actions, under the circumstances, in
comparison to the actions of others with similar training and direction in a given
situation. Failure to meet the standard of care is a breach of duty and a component of
negligence.
/.9-1-1 Standard of Care - Answer-1. policies and procedures
2. State and federal laws
3. Professional standards within the 9-1-1 profession
/.Negligence - Answer-Failure to exercise the degree of care considered reasonable
(under the circumstances) resulting in an unknown intended injury to another person
/.Negligence is the result of... - Answer-Carelessness, forgetfulness, and attentive,
indifferent, and lax
/.True or False: intent to harm is not required to prove negligence - Answer-True
/.Four Components of Negligence - Answer-1. duty to perform
2. Breach of duty
3. Proximate cause
4. Damages
, /.Gross Negligence - Answer-When someone...
- deliberately neglects to perform their prescribed duty
- behaves in a manner contrary to established policy and procedure, training procedures
or other laws, ordinances, rules or regulations
/.Three types of law - Answer-1. Constitutional
2. criminal
3. Civil
/.Constitution three branches - Answer-1. Executive
2. Legislative
3. Judiciary
/.Contract Law - Answer-Legally binding exchange of promises or agreement between
parties that the law will enforce
/.Tort Law - Answer-Negligence, nuisance, defamation, international thoughts, statuary
towards, economic towards and competition law
/.Property Law - Answer-Property designates those things that are commonly
recognized as being the possession of a person or group. Important types of property
include real property, personal property, and intellectual property
/.Family Law - Answer-Area of law that deals with marriage, civil unions, domestic
partners, abuse, legitimacy, adoption, abduction, divorce, custody, property settlements,
visitation and awards
/.Tort Law - Answer-Most likely to affect 9-1-1 personnel— is a negligence suit alleging
a failure to meet a standard of care
/.Prima Facie Case of Negligence - Answer-1. Defendant must have owned a duty to
the plaintiff
2. Defendant must have breached that duty by failing to exercise do care defendants
actions caused the harm
3. Defendants breach must have been the actual and proximate cause of the plaintiffs
injuries
4. Plaintiff must have suffered actual harm to a person or property
/.Duty - Answer-Plaintiff must show that the defendant owned a duty to the plaintiff to be
careful — example can be a driver owing a pedestrian crossing a duty to conduct the
car with reasonable care
/.Breach - Answer-Plaintiff must show defendants conduct fell below the standard of
care required under the circumstances — example falling asleep at the wheel and
hitting someone
