What does ADM mean? - correct answer ✔Advanced
Manufacturing
W. Edwards Deming - correct answer ✔o Quality is what the costumer needs
& wants.
o Father of QC
o Help's Japan and becomesa hero.
WHY QUALITY IS IMPORTANT? - correct answer ✔Customer Satisfaction
How can quality be measured? - correct answer ✔consumer feedback
How to Achieve Quality? - correct answer ✔Deliver what you say, when you
say it!
Three Most Respected Gurus? - correct answer ✔Deming, Juran, Crosby
Which Guru promoted Job Training? - correct answer ✔Juran
Which Guru promoted zero defects? - correct answer ✔Crosby
What did Cosby say about why is quality Free? - correct answer ✔Can be
achieved ....
, O By Eliminating Scrap
O Time-consuming Rework
O Eliminating Root-Cause
O Read between-the-lines
What did Ishikawa say was the main difference between
Japanese and American management? - correct answer ✔Japanese
managers listened to their employees
Demings Philosophy's - correct answer ✔O Quality has no Shortcuts
O Improvement Process is a never ending cycle
O Quality most have full support of workers &Top Level Management.
LEAN MANUFACTURING METHOD - correct answer ✔Eliminates Waste
5 basics of the 5s - correct answer ✔o Sort
o Set in Order
o Shine
o Standardize
o Sustain
Checklist (for the 5s') - correct answer ✔SORT: organize and dispose of all
unnecessary items
STAIGHTEN: easy access to the tools and materials