Beverage alcohol - ANSWER regulated substance and society has placed significant
responsibility on the server to dispense it properly
Goals of TAM - ANSWER 1 - lay groundwork for attitude of professionalism and ethical
conduct among service personnel who sell beverage alcohol
2 - demonstrate how to effectively identify and respond to false id and underage
purchasing and possession
3 - demonstrate how to effectively identify and respond to intoxicated customers
4 - identify methods to maintain safety, control of establishment, positive image, and
good customer relations while responding to beverage alcohol incidents
5 - promote clear understanding of federal, state and local laws relating to beverage
alcohol sales
How does one be a true professional? - ANSWER by placing interests of customer
above all other interests
What is the legal age to purchase beverage alcohol? - ANSWER 21
What is alcohol classified as? - ANSWER a depressant
What is the first sign someone is intoxicated? - ANSWER
What is the legal age to serve beverage alcohol in Nevada? - ANSWER 21
How can you sober up an intoxicated person? - ANSWER time
is it possible to affect your heart rate if you drink a great deal of alcohol over a short
period of time? - ANSWER Yes
Is a student ID a valid form of identification for an alcoholic beverage purchase? -
ANSWER no
What are some signs that a person is trying to use a fake ID? - ANSWER - Have large
wallet and say they don't have another form of ID
- nervous
- won't look you in the eye
- overly confident and/or friendly
Are licensees responsible for everything their employees do while working on their
premises? - ANSWER yes
Can alcohol cause a bad reaction when mixed with drugs? - ANSWER yes
, T or F: An average mixed drink contains nearly twice as much alcohol as a 12-ounce
beer. - ANSWER False
Purpose of TAM - ANSWER educate and train business owners and their employees to
create safe and comfortable environments. By implements responsible hospitality
practices, a business can reduce liability risks and enhance the potential for increased
profitability
offers a variety of problem solving techniques as they relate to the operation of
businesses selling beverage alcohol for consumption on and off licensed premises to
meet goals
T or F: An employee of a licensed establishment may be subject to consequences for
serving an intoxicated person. - ANSWER True
T or F: Everyone eliminates alcohol from the body at about the same rate. - ANSWER
True
T or F: You can legally refuse to sell alcoholic beverages to a customer eve if they have
valid id - ANSWER True
What are some ways to stop people from becoming intoxicated when drinking
beverage alcohol? - ANSWER - Slow down service
- Encourage them to eat food
- Suggest non-alcoholic alternatives
T or F: Women tend to become intoxicated faster than men - ANSWER True
T or F: A person's mood will affect how rapidly they become intoxicated from beverage
alcohol - ANSWER True
What are some good ways to avoid physical violence or customer disturbances in your
establishment? - ANSWER - Don't offer specials that might encourage excessive
alcohol consumption
- pay attention to everything going on
- don't serve customers to the point of intoxication
- eavesdrop on conversations
Verification of age is whose responsibility? - ANSWER The server/seller
What do you see as the biggest concern facing sellers of beverage alcohol? -
ANSWER - Sales to underage persons
- Sales to intoxicated persons
- Disturbances