CTS 155- MODULE 1:
PRACTICE TEST A
QUESTIONS WITH
CORRECT ANSWERS!!
CTS 155
Evatee 9/26/24 CTS 155
, CTS 155- MODULE 1: PRACTICE TEST A
QUESTIONS WITH CORRECT ANSWERS!!
Which of the following statements describes the service value system? Answer
- A key component of the ITIL 4 framework that describes how the components
and activities of an organization interact to create value through IT-enabled
services
How is value co-created? Answer - By establishing mutually beneficial,
interactive relationships with customers, thus empowering them to become
creative contributors to the service value chain
How is value defined in the ITIL context? Answer - The perceived benefits,
usefulness, and importance of something
How is an organization defined in the ITIL context? Answer - A person with
their own internal functions and set of responsibilities, authorities, and
relationships necessary to achieve objectives.
Which of the following statements defines service customers/consumers?
Answer - This is the generic role an organization takes on when it receives
services.
Which of the following are examples of stakeholders other than service
providers and service consumers?
Each correct answer represents a complete solution. Choose all that apply.
Answer - - Shareholders
PRACTICE TEST A
QUESTIONS WITH
CORRECT ANSWERS!!
CTS 155
Evatee 9/26/24 CTS 155
, CTS 155- MODULE 1: PRACTICE TEST A
QUESTIONS WITH CORRECT ANSWERS!!
Which of the following statements describes the service value system? Answer
- A key component of the ITIL 4 framework that describes how the components
and activities of an organization interact to create value through IT-enabled
services
How is value co-created? Answer - By establishing mutually beneficial,
interactive relationships with customers, thus empowering them to become
creative contributors to the service value chain
How is value defined in the ITIL context? Answer - The perceived benefits,
usefulness, and importance of something
How is an organization defined in the ITIL context? Answer - A person with
their own internal functions and set of responsibilities, authorities, and
relationships necessary to achieve objectives.
Which of the following statements defines service customers/consumers?
Answer - This is the generic role an organization takes on when it receives
services.
Which of the following are examples of stakeholders other than service
providers and service consumers?
Each correct answer represents a complete solution. Choose all that apply.
Answer - - Shareholders
