RWST016 EXAM QUESTIONS AND ANSWERS
Our mainstream products include - Answers -ThinkPad & ThinkCentre
The Lenovo Brand Strategy is about being - Answers -Unexpected and enabling
progress in interesting ways
OR
Formulaic and boring
OR
Working towards an endpoint
NOT
Predictable
What utilities are used to update a Lenovo branded system, after a system board has
been replaced? (select all that apply) - Answers -BIOS update
It is important to understand how to provide good customer service because - Answers -
A customer is not someone to argue with.
Which of the following cable management solutions can be found in desktop systems?
(Select all that apply) - Answers -Zip ties
AND
Snap clips
Who provides the shipping container to the customer when a system needs to be
shipped to the service depot? - Answers -Retailer
OR
Service technician
OR
Lenovo
NOT
Service provider
Which of the following statements are true about replacing the thermal compound on a
laptop? - Answers -Spread the thermal compound until the entire surface is covered.
What question needs to be asked, after determining the component with a problem? -
Answers -When does the issue occur?
Which of the following is the correct thermal paste to use on Lenovo systems? -
Answers -Shin-Etsu Microsi X23-7783D
What does PCIe stand for? - Answers -Peripheral Component Interconnect Express
Which of these tools would be recommended for use in servicing Lenovo systems?
(Select all that apply) - Answers -Spudger
, AND
Screw driver
AND
Tweezers with ESD coating
A Hardware Maintenance Manual (HMM) contains information on which of the following
topics? - Answers -Hardware removal and replacement
Where is RAM installed? - Answers -Memory sockets on Motherboard
What can you do to ensure that you do not forget how the cables are installed before
you service a system? - Answers -Take a photograph
Which of the following systems may have an LCD panel that includes multiple parts
combined into a single component? (Select all that apply) - Answers -Touch screen All-
in-One
OR
Tablet
OR
Touch screen laptop
NOT
Non-touch screen laptop
You would run UEFI bootable diagnostics when - Answers -You have a UEFI-enabled
system
What is the first step in problem determination? - Answers -Identify the Problem
What is the most common type of storage drive? - Answers -Hard Disk Drive
When replacing a memory module you should never touch... - Answers -The memory
module contacts
You would run UEFI bootable diagnostics when - Answers -You have a ThinkPad with a
blue screen error
The IdeaPad portfolio comprises of - Answers -Standard, thin and light, and gaming
notebooks
We are creators of technology that stands out by being - Answers -Unexpected
Which of the following must be used to update the serial number and machine type
model number after the system board has been replaced? - Answers -Maintenance
Utility or BIOS Update Utility
Our mainstream products include - Answers -ThinkPad & ThinkCentre
The Lenovo Brand Strategy is about being - Answers -Unexpected and enabling
progress in interesting ways
OR
Formulaic and boring
OR
Working towards an endpoint
NOT
Predictable
What utilities are used to update a Lenovo branded system, after a system board has
been replaced? (select all that apply) - Answers -BIOS update
It is important to understand how to provide good customer service because - Answers -
A customer is not someone to argue with.
Which of the following cable management solutions can be found in desktop systems?
(Select all that apply) - Answers -Zip ties
AND
Snap clips
Who provides the shipping container to the customer when a system needs to be
shipped to the service depot? - Answers -Retailer
OR
Service technician
OR
Lenovo
NOT
Service provider
Which of the following statements are true about replacing the thermal compound on a
laptop? - Answers -Spread the thermal compound until the entire surface is covered.
What question needs to be asked, after determining the component with a problem? -
Answers -When does the issue occur?
Which of the following is the correct thermal paste to use on Lenovo systems? -
Answers -Shin-Etsu Microsi X23-7783D
What does PCIe stand for? - Answers -Peripheral Component Interconnect Express
Which of these tools would be recommended for use in servicing Lenovo systems?
(Select all that apply) - Answers -Spudger
, AND
Screw driver
AND
Tweezers with ESD coating
A Hardware Maintenance Manual (HMM) contains information on which of the following
topics? - Answers -Hardware removal and replacement
Where is RAM installed? - Answers -Memory sockets on Motherboard
What can you do to ensure that you do not forget how the cables are installed before
you service a system? - Answers -Take a photograph
Which of the following systems may have an LCD panel that includes multiple parts
combined into a single component? (Select all that apply) - Answers -Touch screen All-
in-One
OR
Tablet
OR
Touch screen laptop
NOT
Non-touch screen laptop
You would run UEFI bootable diagnostics when - Answers -You have a UEFI-enabled
system
What is the first step in problem determination? - Answers -Identify the Problem
What is the most common type of storage drive? - Answers -Hard Disk Drive
When replacing a memory module you should never touch... - Answers -The memory
module contacts
You would run UEFI bootable diagnostics when - Answers -You have a ThinkPad with a
blue screen error
The IdeaPad portfolio comprises of - Answers -Standard, thin and light, and gaming
notebooks
We are creators of technology that stands out by being - Answers -Unexpected
Which of the following must be used to update the serial number and machine type
model number after the system board has been replaced? - Answers -Maintenance
Utility or BIOS Update Utility
