APUSH EXAM
Functional conflict is also referred to as _______ or _______ conflict - ANSWER:
Constructive; cooperative
When one party believes that its interests are negatively impacted by another party,
a(n) __________ occurs - ANSWER: Conflict
Incivility is any form of socially harmful behavior that includes such actions as: -
ANSWER: Social undermining; interactional injustice; abusive supervision
Name the four unethical negotiation tactics and an explanation of each - ANSWER:
Lies: subject matter includes limits, authority to bargain, time pressures, and
available resources; Deception: promises or threats, excessive initial demands
careless misstatements of facts; Maximization: converts win-win to win-lose; Puffery:
exaggerating the value of what is being given or given up, the importance of issues
According to a recent survey, what makes managers most uncomfortable? -
ANSWER: "Building relationships with people I dislike"
The reasons people often avoid conflict are that they fear? - ANSWER: Rejection;
ager; failure
Rank the steps in using the dialectic method for creating functional conflict -
ANSWER: A proposed course of action is generated; assumptions underlying the
proposal are identified; a conflicting counterproposal is generated; advocates for
each position present and debate their proposals; a decision for a position is made;
the decision is monitored
Decision making that involves at least two parties with distinct preferences and a
give and take between them is __________ - ANSWER: Negotiation
When the demands from work and family domains are mutually incompatible: -
ANSWER: The result is work-family conflict
Incivility is any form of socially harmful behavior and it includes such actions as: -
ANSWER: Aggression; bullying; harassment
List the five different styles of handling conflict and a description of each - ANSWER:
Integrating: cooperatively identify the problem, generate and weigh alternatives,
select a solution; Obliging: smoothing it over by minimizing differences to please the
other party; Dominating: ignores the other party's needs by relying on formal
authority to force the solution; Avoiding: passive withdrawal from the problem and
suppression of the issues; Compromising: give and take, especially between peers or
when they have opposite goals
In-group members exaggerate the differences between their group and others,
creating a distorted perception of ___________ - ANSWER: Reality
,According to the contact hypothesis, the key to decreasing intergroup conflict is: -
ANSWER: Communication
Assigning someone in an organization or group the role of critic is known as _____
______ - ANSWER: Devil's advocacy
List the five characteristics of conflict and provide an example of each - ANSWER:
Change in tactics: parties move from persuasive arguments to threats and power
plays; Number of issues grows: more issues that bother each party are added to
disagreement; Goals change: parties no longer want to resolve the problem, but to
win or hurt the other; Number of people grows: more people or groups are drawn
into the conflict; Issues move from specific to general: conflict widens from narrow
and specific concerns to broader ones and even general intolerance of the other
party
A shared perception among group members about the intensity of disagreement
over tasks or relationships is a: - ANSWER: Conflict state
What situations cause conflict in the workplace? - ANSWER: Unrealistic expectations
about pay; decisions made by consensus; lack of compatible value system
What are some examples of negotiations that an employee may make with an
employer? - ANSWER: Working hours; promotion; salary
A creative win-win approach that seeks mutual gain for all parties is _______
negotiation - ANSWER: Integrative
Conflict that offers different opinions outside of managers' personal feelings is: -
ANSWER: Programmed conflict
An influential model of cooperative conflict outlines which desired outcomes? -
ANSWER: Stronger relationships; fair agreements; learning
List the six methods of alternative dispute resolution and an explanation of each -
ANSWER: Facilitation: a third party informally urges parties to deal directly and
constructively with each other; Conciliation: a neutral third party acts as a conduit
between disputing parties; Peer review: a panel of trustworthy coworkers who
remain objective hear both sides and offer recommendations; Ombudsman: a
trusted person hears grievances confidentially and tries to arrange a solution;
Mediation: a trained 3rd party neutral actively guides the disputing parties to
explore innovative non-binding solutions; Arbitration: disputing parties agree to
accept the decision of a trained, neutral arbitrator in a formal, court like setting
Harassment that uses the internet and ________ ____________ is known as cyber or
virtual bullying - ANSWER: Social media
, Identifying ahead of time what can throw you off balance in a negotiation is: -
ANSWER: Knowing your "hot buttons"
It is important to act __________ to resolve a conflict because left alone it is likely to
grow - ANSWER: Early
What is considered part of flextime? - ANSWER: Creating flexible scheduling; creating
deadline flexibility; creating workday flexibility
True or false: Personality conflicts cannot be avoided in life or the workplace -
ANSWER: True
What are the characteristics of low conflict intensity in the workplace? - ANSWER:
Indifference; little creativity
Conflict reduction offers several options for reducing intergroup conflict that include:
- ANSWER: Fostering positive attitudes such as empathy and compassion; eliminating
specific negative interactions; team building
Surveys have found that ___________ at work leads to absenteeism, staying away
from work-related events, quitting, and termination - ANSWER: Conflict
When responding to a personality conflict at work, it is critical to: - ANSWER:
Communicate directly with the other person
Devil's advocacy has been shown by researchers to have the following advantages: -
ANSWER: It develops analytical skills and emotional intelligence; it develops more
solutions; it makes better recommendations
List the five conflict management styles with a situation appropriate for its use -
ANSWER: Integrating: resources and commitment from others are needed to solve a
common problem; Obliging: you believe you may be wrong and preserving the
relationship is important; Dominating: the issue is trivial or a speedy decision is
needed; Avoiding: the issue is trivial or the potential dysfunctional effect outweighs
the benefits of a solution; Compromising: goals are mutually exclusive or parties are
equally powerful
A more user friendly, constructive and lower cost method of handling conflicts
between managers and employers is _______ ________ ____________ - ANSWER:
Alternative dispute resolution
A shared belief held by team members that the team is a safe place for interpersonal
risk taking and that those who do will not be rejected or punished is: - ANSWER: A
psychological safety climate
Research with students from Germany, Belgium, and England demonstrated that
_______ did reduce prejudice - ANSWER: Contact
Functional conflict is also referred to as _______ or _______ conflict - ANSWER:
Constructive; cooperative
When one party believes that its interests are negatively impacted by another party,
a(n) __________ occurs - ANSWER: Conflict
Incivility is any form of socially harmful behavior that includes such actions as: -
ANSWER: Social undermining; interactional injustice; abusive supervision
Name the four unethical negotiation tactics and an explanation of each - ANSWER:
Lies: subject matter includes limits, authority to bargain, time pressures, and
available resources; Deception: promises or threats, excessive initial demands
careless misstatements of facts; Maximization: converts win-win to win-lose; Puffery:
exaggerating the value of what is being given or given up, the importance of issues
According to a recent survey, what makes managers most uncomfortable? -
ANSWER: "Building relationships with people I dislike"
The reasons people often avoid conflict are that they fear? - ANSWER: Rejection;
ager; failure
Rank the steps in using the dialectic method for creating functional conflict -
ANSWER: A proposed course of action is generated; assumptions underlying the
proposal are identified; a conflicting counterproposal is generated; advocates for
each position present and debate their proposals; a decision for a position is made;
the decision is monitored
Decision making that involves at least two parties with distinct preferences and a
give and take between them is __________ - ANSWER: Negotiation
When the demands from work and family domains are mutually incompatible: -
ANSWER: The result is work-family conflict
Incivility is any form of socially harmful behavior and it includes such actions as: -
ANSWER: Aggression; bullying; harassment
List the five different styles of handling conflict and a description of each - ANSWER:
Integrating: cooperatively identify the problem, generate and weigh alternatives,
select a solution; Obliging: smoothing it over by minimizing differences to please the
other party; Dominating: ignores the other party's needs by relying on formal
authority to force the solution; Avoiding: passive withdrawal from the problem and
suppression of the issues; Compromising: give and take, especially between peers or
when they have opposite goals
In-group members exaggerate the differences between their group and others,
creating a distorted perception of ___________ - ANSWER: Reality
,According to the contact hypothesis, the key to decreasing intergroup conflict is: -
ANSWER: Communication
Assigning someone in an organization or group the role of critic is known as _____
______ - ANSWER: Devil's advocacy
List the five characteristics of conflict and provide an example of each - ANSWER:
Change in tactics: parties move from persuasive arguments to threats and power
plays; Number of issues grows: more issues that bother each party are added to
disagreement; Goals change: parties no longer want to resolve the problem, but to
win or hurt the other; Number of people grows: more people or groups are drawn
into the conflict; Issues move from specific to general: conflict widens from narrow
and specific concerns to broader ones and even general intolerance of the other
party
A shared perception among group members about the intensity of disagreement
over tasks or relationships is a: - ANSWER: Conflict state
What situations cause conflict in the workplace? - ANSWER: Unrealistic expectations
about pay; decisions made by consensus; lack of compatible value system
What are some examples of negotiations that an employee may make with an
employer? - ANSWER: Working hours; promotion; salary
A creative win-win approach that seeks mutual gain for all parties is _______
negotiation - ANSWER: Integrative
Conflict that offers different opinions outside of managers' personal feelings is: -
ANSWER: Programmed conflict
An influential model of cooperative conflict outlines which desired outcomes? -
ANSWER: Stronger relationships; fair agreements; learning
List the six methods of alternative dispute resolution and an explanation of each -
ANSWER: Facilitation: a third party informally urges parties to deal directly and
constructively with each other; Conciliation: a neutral third party acts as a conduit
between disputing parties; Peer review: a panel of trustworthy coworkers who
remain objective hear both sides and offer recommendations; Ombudsman: a
trusted person hears grievances confidentially and tries to arrange a solution;
Mediation: a trained 3rd party neutral actively guides the disputing parties to
explore innovative non-binding solutions; Arbitration: disputing parties agree to
accept the decision of a trained, neutral arbitrator in a formal, court like setting
Harassment that uses the internet and ________ ____________ is known as cyber or
virtual bullying - ANSWER: Social media
, Identifying ahead of time what can throw you off balance in a negotiation is: -
ANSWER: Knowing your "hot buttons"
It is important to act __________ to resolve a conflict because left alone it is likely to
grow - ANSWER: Early
What is considered part of flextime? - ANSWER: Creating flexible scheduling; creating
deadline flexibility; creating workday flexibility
True or false: Personality conflicts cannot be avoided in life or the workplace -
ANSWER: True
What are the characteristics of low conflict intensity in the workplace? - ANSWER:
Indifference; little creativity
Conflict reduction offers several options for reducing intergroup conflict that include:
- ANSWER: Fostering positive attitudes such as empathy and compassion; eliminating
specific negative interactions; team building
Surveys have found that ___________ at work leads to absenteeism, staying away
from work-related events, quitting, and termination - ANSWER: Conflict
When responding to a personality conflict at work, it is critical to: - ANSWER:
Communicate directly with the other person
Devil's advocacy has been shown by researchers to have the following advantages: -
ANSWER: It develops analytical skills and emotional intelligence; it develops more
solutions; it makes better recommendations
List the five conflict management styles with a situation appropriate for its use -
ANSWER: Integrating: resources and commitment from others are needed to solve a
common problem; Obliging: you believe you may be wrong and preserving the
relationship is important; Dominating: the issue is trivial or a speedy decision is
needed; Avoiding: the issue is trivial or the potential dysfunctional effect outweighs
the benefits of a solution; Compromising: goals are mutually exclusive or parties are
equally powerful
A more user friendly, constructive and lower cost method of handling conflicts
between managers and employers is _______ ________ ____________ - ANSWER:
Alternative dispute resolution
A shared belief held by team members that the team is a safe place for interpersonal
risk taking and that those who do will not be rejected or punished is: - ANSWER: A
psychological safety climate
Research with students from Germany, Belgium, and England demonstrated that
_______ did reduce prejudice - ANSWER: Contact
