SCORE MORE
Lenovo RWSTO16 LATEST EXAM 2025
(questions with verified answers) GRADED
A+
If a customer begins to use obscene language or words, what should you do?
Calmly call them out on their behavior
What question needs to be asked, after determining the component with a problem?
When does the issue occur?
Which of the following is a sign that the customer may be getting angry?
Using shorter sentences
Which of the following systems have LCD panels that can be removed and replaced?
Tablet
What is upgraded in a computer to improve the audio experience?
Sound Card
After you run a hardware scan in Lenovo Vantage, you can export the results log as a/an ______ file.
HTML
,SCORE MORE
Which ThinkPad product series offers premium performance, nest-level power and a top-of-the-line
display within a compact workstation chassis?
P Series
Which type of ESD damage can decrease the long term lifespan of a computer component?
Latent
What is the power connector on the Motherboard of the Power Supply called?
Molex
Which of the following storage drives uses NAND memory instead of spinning magnetic platters?
Solid State Drive
If a system has an internal battery, but no process to disable it, what should be done before servicing
the system?
Disconnect the internal battery from the system board
When replacing a memory module you should never touch...
The memory module contacts
, SCORE MORE
ThinkPad products can belong to any of the following series: X: ultra-portable, T: thin and light, L:
mainstream, P or W: workstation, _____, S: slim/thin.
E: small/medium business-focused
If you don't have a field kit handy, constantly touching, which components in the chassis will give you
zero potential for ESD?
Power Supply Case
Which document would you use to find valuable information on error codes and parts lists as well as
removing and replacing FRUs?
Hardware Maintenance Manual (HMM)
Which diagnostic tool supports all Lenovo PCs?
Lenvovo Diagnostics - Windows Version
What are two different types of questions that can be asked to gather specific information?
Open-ended and closed-ended
The Lenovo warranty covers which of the following?
Onsite repair service
Fill in the blank: Effective apologies are timely, ______, non-defensive, and exercise caution.
Personal
Lenovo RWSTO16 LATEST EXAM 2025
(questions with verified answers) GRADED
A+
If a customer begins to use obscene language or words, what should you do?
Calmly call them out on their behavior
What question needs to be asked, after determining the component with a problem?
When does the issue occur?
Which of the following is a sign that the customer may be getting angry?
Using shorter sentences
Which of the following systems have LCD panels that can be removed and replaced?
Tablet
What is upgraded in a computer to improve the audio experience?
Sound Card
After you run a hardware scan in Lenovo Vantage, you can export the results log as a/an ______ file.
HTML
,SCORE MORE
Which ThinkPad product series offers premium performance, nest-level power and a top-of-the-line
display within a compact workstation chassis?
P Series
Which type of ESD damage can decrease the long term lifespan of a computer component?
Latent
What is the power connector on the Motherboard of the Power Supply called?
Molex
Which of the following storage drives uses NAND memory instead of spinning magnetic platters?
Solid State Drive
If a system has an internal battery, but no process to disable it, what should be done before servicing
the system?
Disconnect the internal battery from the system board
When replacing a memory module you should never touch...
The memory module contacts
, SCORE MORE
ThinkPad products can belong to any of the following series: X: ultra-portable, T: thin and light, L:
mainstream, P or W: workstation, _____, S: slim/thin.
E: small/medium business-focused
If you don't have a field kit handy, constantly touching, which components in the chassis will give you
zero potential for ESD?
Power Supply Case
Which document would you use to find valuable information on error codes and parts lists as well as
removing and replacing FRUs?
Hardware Maintenance Manual (HMM)
Which diagnostic tool supports all Lenovo PCs?
Lenvovo Diagnostics - Windows Version
What are two different types of questions that can be asked to gather specific information?
Open-ended and closed-ended
The Lenovo warranty covers which of the following?
Onsite repair service
Fill in the blank: Effective apologies are timely, ______, non-defensive, and exercise caution.
Personal
