TEST BANK Communication in Nursing 10th Edition Julia Balzer Riley

TEST BANK
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Communication in Nursing 10th Edition
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Julia Balzer Riley
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, Table of Contents
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Chaptero1:oResponsible,oAssertive,oCaringoCommunicationoinoNursingoCh
aptero2:oTheoClient-
NurseoRelationship:oAielpingoRelationshipoChaptero3:oSolvingoProblemso
Together
Chaptero4:oUnderstandingoEachoOther:oCommunicationoandoCultureoChapte
ro5:oDemonstratingoWarmth
Chaptero6:oShowingoRespectoCh
aptero7:oBeingoGenuineoChapter
o 8:oBeingoEmpatheticoChaptero9:
UsingoSelf-
o

DisclosureoChaptero10:oBeingosp
ecificoChaptero11:oAskingoQuest
ionsoChaptero12:oExpressingoOpi
nionsoChaptero13:oUsingiumor
Chaptero14:oEmbracingotheoSpiritualoJourneyoofiealthoCaring,oMeaningoMakingoChaptero
15:oRequestingoSupport
Chaptero16:oOvercomingoEvaluationoAnxietyoC
haptero17:oWorkingowithoFeedbackoChapte
ro18:oUsingoRelaxationotechnique
Chaptero19:oIncorporatingoImageryoinoProfessionaloPracticeoandoSelf-
CareoChaptero20oIncorporatingoPositiveoSelf-Talk
Chaptero21:o LearningotooWorkoTogetheroinoGroups
Chaptero22:oTheoChangingoWorldoofoElectronicoCommunicationoChapt
ero23:oLearningoConfrontationoskills
Chaptero24:oRefusingoUnreasonableoRequests
Chaptero25:oCommunicatingoAssertivelyoandoResponsiblyowithoDistressedoClientsoandoColleague
soChaptero26:oCommunicatingoAssertivelyoandoResponsiblyowithoAggressiveoClientsoandoColleagu
esoChaptero27:oCommunicatingoAssertivelyoandoResponsiblyowithoUnpopularoClients
Chaptero29:oCommunicatingoatotheoEnd-of-
LifeoChaptero30:oContinuingotheoCommitment

,BalzeroRiley:oCommunicationoinoNursing,o10thoEdition
Chaptero1:oResponsible,oAssertive,oCaringoCommunicationoinoNursing
TestoBankoMultipl

eoChoice


1. Whicho statemento describeso theo affectiveo aspecto ofo learningo effectiveo
communicationostrategies?

a. “Theonurseoshouldouseoclear,odirectostatementsousingoobjectiveowords.”
b. “Theonurseousesobodyolanguageothatoisocongruentowithotheoverbalomessage.”
c. “Theonurseobelievesothatopositiveocommunicationostrategiesobuildoconfidence.”
d. “Theonurseopracticesoassertiveoandoresponsibleocommunicationostrategies.”

ANS:C
Learningoinvolvesothreeodomains:otheocognitiveoaspectso(understandingoandomeaning),oaffe
ctiveoaspectso(feelings,ovalues,oandoattitudes),oandopsychomotoroaspectso(physicalocapabilit
y).Learningobasicocommunicationoskillsoinvolvesotheocognitiveodomain;obuildingoconfiden
ceothroughoaobeliefoinotheovalueoandoimpactoofopositiveocommunicationoisotheoaffectiveodo
main;oandoputtingoskillsointooactionoisotheopsychomotorodomain.DIF:oComprehensionoREF
:op.o13oTOP:oIntegratedoProcess:o Communicationo andoDocumentationoMSC:oPsychosocia
loIntegrity


2. Theonurseomanageroasksotheostaffonurseotooworkoanoextraoshift.oWhichoresponseobyo
theostaffonurseoisoassertiveoandobasedoonorationalobeliefs?

a. “Iodon’towantoyououpset,osooIowilloworkoextra.”
b. “WhyodooIoalwaysiaveotoocoveroextraoshifts?”
c. “Ioamonotoableotooworkoanoextraoshift.”
d. “Ifoyouocan’tofindoanyoneoelse,o Iowillodooit.”

ANS:C
Theostaffonurseomayoturnodownoevenoaoreasonableorequest;oanoassertiveoresponseoavoidsoirr
ationalobeliefs.oIrrationalobeliefsooccuroasoaoresultoofobeingoanxiousoaboutoassertivenessoorof
ocusingoonopossibleonegativeooutcomes.DIF:oAnalysisoREF:op.o8oTOP:oIntegratedoProcess:
oCommunicationoandoDocumentationoMSC:oSafeoandoEffectiveoCareoEnvironment:oManag

ementoofoCare

, 3. Aonurseomanagerooffersoaostaffonurseoaochoiceobetweenoworkingo8-ooro12-
houroshifts.oWhichostatement,oifomadeobyotheostaffonurse,oisononassertiveoandomayoresul
toinoaofrustratedoresponseofromotheonurseomanager?

a. “Iowantotoodecideotheoshiftsoforoalloofotheootherostaffonurses.”
b. “Doowhateveroyouowant.oItodoesn’toreallyomatterotoome.”
c. “Thankoyouoforoofferingomeoaochoice.oIoprefero12-houroshifts.”
d. “YouowilloneverobeoableotoogiveomeowhatoIoreallyowantotoowork.”

ANS:B
Aostatementothatoallowsoothersotoomakeodecisionsoforoaopersonoisoanoexampleoofoaononasser
tiveostyleoofocommunication;otheoresponseoofoothersotooaononassertiveostatementomayoinclu
deodisrespect,oguilt,oanger,oorofrustration.oStatementsothatomakeochoicesoforoothersoorothatoa
reoaccusationsoareoexamplesoofoaggressiveostylesoofocommunication;otheoresponseoofoothers
otooanoaggressiveostatementomayoincludeiurt,odefensiveness,ooriumiliation.oAostatementotha

toallowsomakingoone’soownodecisionsoisoanoexampleoofoassertiveostyleoofocommunication;ot
heoresponseoofoothersotooanoassertiveostatementomayoincludeomutualorespect.DIF:oAnalysiso
REF:op.o7oTOP:oIntegratedoProcess:oCommunicationoandoDocumentationoMSC:oSafeoandoE
ffectiveoCareoEnvironment:oManagementoofoCare


4. Theonurseoisoprovidingocareotooaopatientowhoowasoadmittedowithieartofailure.oTheop
atientiasonotobeenofollowingotheoprescribedodietoorotakingotheoprescribedomedications.o
Whichotypeoofocommunicationoapproachoisomostoimportantoforotheonurseotoouseowithoth
isopatientotoofacilitateoaochangeoinoself-careobehavior?

a. Authoritative,ionest,oandooutrightocommunication
b. Assertive,oresponsible,oandocaringocommunication
c. Aggressive,osympathetic,oandorealisticocommunication
d. Positive,oexpert,oandofocusedocommunication

ANS:B
Communicationomustobeotechnicallyoresponsible,oassertive,oandocaringotoofacilitateoaochang
eoinobehavior.DIF:oKnowledge/ComprehensionoREF:op.o13oTOP:o IntegratedoProcess:oCo
mmunicationoandoDocumentationoMSC:oPsychosocialoIntegrity


5. Whicho areo exampleso ofo ao nurseo whoo iso communicatingo responsibly?o (Selecto allo
thatoapply)

a. Theonurseouseso profanityo too respondo too aocliento whooiso intoxicatedo ando verballyo
abusive.
b. Theonurseielpsoaoclientotalkotoofamilyomembersoaboutodiscontinuingo
chemotherapy.