Wellcare Cert.pdf file:///C:/Users/HP/Desktop/New%20Conver/Wellcare%20Cert
WELLCARE CERTIFICATION TEST
Questions & Verified Answers
1. Agents who have never had any verbal warnings cannot be issued a correc- tive action
plan
Answer False
2. A grievance request, or any evidence concerning a grievance, must be filedorally or in
writing no later than 60 calendar days from the date of the event ofthe date the member is
made aware of the issue.
Answer 60
3. Steps to take when safeguarding and securing PHI and PII include
Answer all of theabove
4. Wellcare has added new counties to our footprint in 2022
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,Wellcare Cert.pdf file:///C:/Users/HP/Desktop/New%20Conver/Wellcare%20Cert
Answer 327
5. Which of the following is not an example of Protected Health Information(PHI)
Answer Library Card
6. All standalone PDP formularies have a -tier structure for 2022
Answer five
7. To ensure accurate data entry, you should repeat the Medicare ID back tothe
beneficiary.
Answer True
8. Communication of PHI can be
Answer Written, Electronic, Verbal
9. Key areas you as a Sales Agent/Broker have control over and impact upon regarding
Star (quality) ratings are
Answer All of the above (Member satisfaction/Expe-rience, Complaints, Rapid Disenrollment)
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WELLCARE CERTIFICATION TEST
Questions & Verified Answers
1. Agents who have never had any verbal warnings cannot be issued a correc- tive action
plan
Answer False
2. A grievance request, or any evidence concerning a grievance, must be filedorally or in
writing no later than 60 calendar days from the date of the event ofthe date the member is
made aware of the issue.
Answer 60
3. Steps to take when safeguarding and securing PHI and PII include
Answer all of theabove
4. Wellcare has added new counties to our footprint in 2022
1/3
1 of 10 9/18/2024, 11:27
,Wellcare Cert.pdf file:///C:/Users/HP/Desktop/New%20Conver/Wellcare%20Cert
Answer 327
5. Which of the following is not an example of Protected Health Information(PHI)
Answer Library Card
6. All standalone PDP formularies have a -tier structure for 2022
Answer five
7. To ensure accurate data entry, you should repeat the Medicare ID back tothe
beneficiary.
Answer True
8. Communication of PHI can be
Answer Written, Electronic, Verbal
9. Key areas you as a Sales Agent/Broker have control over and impact upon regarding
Star (quality) ratings are
Answer All of the above (Member satisfaction/Expe-rience, Complaints, Rapid Disenrollment)
2/3
2 of 10 9/18/2024, 11:27
