WellCare Mastery Test.pdf file:///C:/Users/HP/Desktop/New%20Conver/WellCare%20Mastery%
WellCare Mastery Test Questions & Actual Verified
Answers
1. Low-Income Subsidy (LIS), which is often referred to as Extra Help, reducesall Part D
plan premiums.
Answer False
2. Which is an example of a top beneficiary complaint that affects Star Rat- ings?
Answer The beneficiary did not understand that enrolling in a Wellcare plan wouldchange
their current Medicare Advantage plan.
3. Providers may create co-branded marketing pieces using theWellcare nameand logo, as
long as they are using the current, approved logo.
Answer False
4. An agent who has never had any verbal warnings cannot be issued aCorrective
1/3
1 of 10 9/18/2024, 11:28
,WellCare Mastery Test.pdf file:///C:/Users/HP/Desktop/New%20Conver/WellCare%20Mastery%
Action Plan.
Answer False
5. Once the enrollment is completed, you can save a copy of the applicationfor your
reference.
Answer False
6. Noting the correct enrollment period on enrollment applications helps inpreventing
delayed enrollment processing.
Answer True
7. When completing an application, you should ensure that you enter theprovider ID
of a specialist and not a primary care provider (PCP).
Answer False
8. Agents may be investigated after being suspected of noncompliant activityreported
through a
Answer Complaint Tracking Module (CTM), Grievance, and Secret Shop Finding
2/3
2 of 10 9/18/2024, 11:28
WellCare Mastery Test Questions & Actual Verified
Answers
1. Low-Income Subsidy (LIS), which is often referred to as Extra Help, reducesall Part D
plan premiums.
Answer False
2. Which is an example of a top beneficiary complaint that affects Star Rat- ings?
Answer The beneficiary did not understand that enrolling in a Wellcare plan wouldchange
their current Medicare Advantage plan.
3. Providers may create co-branded marketing pieces using theWellcare nameand logo, as
long as they are using the current, approved logo.
Answer False
4. An agent who has never had any verbal warnings cannot be issued aCorrective
1/3
1 of 10 9/18/2024, 11:28
,WellCare Mastery Test.pdf file:///C:/Users/HP/Desktop/New%20Conver/WellCare%20Mastery%
Action Plan.
Answer False
5. Once the enrollment is completed, you can save a copy of the applicationfor your
reference.
Answer False
6. Noting the correct enrollment period on enrollment applications helps inpreventing
delayed enrollment processing.
Answer True
7. When completing an application, you should ensure that you enter theprovider ID
of a specialist and not a primary care provider (PCP).
Answer False
8. Agents may be investigated after being suspected of noncompliant activityreported
through a
Answer Complaint Tracking Module (CTM), Grievance, and Secret Shop Finding
2/3
2 of 10 9/18/2024, 11:28
