QUESTIONS AND ANSWERS
What iis iSupply iChain iManagement? i- iCORRECT iANSWER-the iart iof imanaging ithe iflow iof
imaterials, iproducts, iinformation, iand ifinancial iresources ifrom isource ito iuser.
Why iis iSCM iimportant? i(4) i- iCORRECT iANSWER-It iprovides ivaluable iopportunities ito icreate
icompetitive iadvantage: i1. idevelop icollaborative, itrusting irelationships i2. irationalize iproduct itouch
ipoints i3. idrive iout icosts iand iachieve itremendous iefficiencies i4. iimprove icustomer isatisfaction
Competitive iadvantage: i- iCORRECT iANSWER-requires idelivering imore ivalue iand isatisfaction ito
itarget iconsumers ithan icompetitors
Who iparticipates iin iSCM? i(5) i- iCORRECT iANSWER-Suppliers, imanufacturers, idistributors, iretailers,
iconsumers
Primary iprocesses iof iSCM: i- iCORRECT iANSWER-Plan, iBuy, iMake, iMove i(purchasing, iproduction,
idistribution)
What iare ithe igoals iof iSCM? i- iCORRECT iANSWER-Customer icare, icompetitiveness, iefficiency,
iresponsiveness iand iresilience; ithese igoals ifocus ion imaking iBETTER, iFASTER, iAND iCHEAPER,
iMORE iRESPONSIVE isupply ichains ithan iyour icompetition.
Lower iCost i+ iHigher iSales i= i_________? i- iCORRECT iANSWER-Greater iProfits
7 iPrinciples iof iSCM i- iCORRECT iANSWER-1. iSegment icustomers ibased ion iservice
needs
2. iCustomize ithe ilogistics inetwork i
3. iDrive ioperations ifrom idemand i
4. iDifferentiate iproduct icloser ito ithe
customer
, 5. iSource istrategically
6. iDevelop isupply ichain-wide itechnology
strategy
7. iUse isupply ichain ispanning iperformance imeasures
How ican ian iorganization ibuild icompetitive iadvantage ivia iSCM? i(6) i- iCORRECT iANSWER-1. iCost
i(be ilow icost iprovider) i
2. iQuality i(defect ifree iproducts iand iservices) i
3. iSpeed i(fast iresponse itime) i
4. iReliability i(consistent iorder icycle itime) i
5. iAdaptability i(deal iwith ichanging idemand) i6. iFlexibility i(able ito ioffer ivariety)
Node i- iCORRECT iANSWER-a ifixed ipoint iin ia isupply ichain iwhere igoods iare iprocessed, imixed,
iheld, ior isold. i(plants, iwarehouses)
Links i- iCORRECT iANSWER-the itransportation imethod iused ito iconnect ithe inodes iin ia isupply
ichain.
Centralized inetwork i- iCORRECT iANSWER-Management idecision imaking iauthority iis iheld iby ia icore
igroup iof imanagers iat ia isingle inode iin ithe isupply ichain, ias iopposed ito imultiple inodes. iThe
isingle inode icontrols icustomer iinteraction, ithe iflow iof igoods, iand iother ikey iactivities ion ia
inational ibasis.
Centralized inetworks icreate i(5): i- iCORRECT iANSWER-lower isafety istock, i
lower ioverhead icost i(factories, isupervisors, imanagers), i
longer ilead itimes, i
higher idelivery icost, i
inefficiencies.
Decentralized inetwork i- iCORRECT iANSWER-Management idecision imaking iauthority iis igiven ito ithe
imanagers iat i(multiple) iindividual inodes iin ithe isupply ichain. iEach inode icontrols icustomer
iinteraction, ithe iflow iof igoods, iand iother ikey iactivities iwithin iits iregion.