CPMSM Managing Departmental Operations Pass
Guaranteed Correctly Answered Questions
How frequently does HFAP request evidence of CME? - CORRECT ANSWER ✔✔ -Every 2
years
How often does NCQA require reporting for delegated credentialing? - CORRECT ANSWER
✔✔ -semianually
How often must an organization review he delegated functions under NCQA? - CORRECT
ANSWER ✔✔ -annually
What are Deming's 7 Deadly Sins? - CORRECT ANSWER ✔✔ -Lack of constancy of purpose -
no long range plans
Emphasis on short term profits - looking good on paper
Evaluation by performance, merit rating, annual reviews
Mobility of management - can't follow through
Running company on visible figures alone
Excessive medical costs
Excessive costs of warrangy - fueled by lawyers on contingency
What are examples of streamlining in the MSO? - CORRECT ANSWER ✔✔ -Reduce frequency
of dept. meetings
Reduce the # of departments
, Reduce the # of committees
Reduce the # of medical staff leaders
Change quorum and meeting attendance requirements
Facilitate/shorten the bylaws amendment process
What are four types of expenses? - CORRECT ANSWER ✔✔ -Capital
Supplies
Direct (actual costs - salaries, contracts)
Indirect (charged by formula such as benefits, phone costs)
What are Maslow's esteem needs? - CORRECT ANSWER ✔✔ -Accomplishment, self-esteem
from competency, mastery, attention and respect from others.
What are principles of TQM? - CORRECT ANSWER ✔✔ -Customer focus
Focus on processes as well as results
Prevention vs inspection
Use of employee's expertise
Fact-based decision making
Feedback
What are six types of budgets? - CORRECT ANSWER ✔✔ -Incremental budgeting
Revenue & expense
Guaranteed Correctly Answered Questions
How frequently does HFAP request evidence of CME? - CORRECT ANSWER ✔✔ -Every 2
years
How often does NCQA require reporting for delegated credentialing? - CORRECT ANSWER
✔✔ -semianually
How often must an organization review he delegated functions under NCQA? - CORRECT
ANSWER ✔✔ -annually
What are Deming's 7 Deadly Sins? - CORRECT ANSWER ✔✔ -Lack of constancy of purpose -
no long range plans
Emphasis on short term profits - looking good on paper
Evaluation by performance, merit rating, annual reviews
Mobility of management - can't follow through
Running company on visible figures alone
Excessive medical costs
Excessive costs of warrangy - fueled by lawyers on contingency
What are examples of streamlining in the MSO? - CORRECT ANSWER ✔✔ -Reduce frequency
of dept. meetings
Reduce the # of departments
, Reduce the # of committees
Reduce the # of medical staff leaders
Change quorum and meeting attendance requirements
Facilitate/shorten the bylaws amendment process
What are four types of expenses? - CORRECT ANSWER ✔✔ -Capital
Supplies
Direct (actual costs - salaries, contracts)
Indirect (charged by formula such as benefits, phone costs)
What are Maslow's esteem needs? - CORRECT ANSWER ✔✔ -Accomplishment, self-esteem
from competency, mastery, attention and respect from others.
What are principles of TQM? - CORRECT ANSWER ✔✔ -Customer focus
Focus on processes as well as results
Prevention vs inspection
Use of employee's expertise
Fact-based decision making
Feedback
What are six types of budgets? - CORRECT ANSWER ✔✔ -Incremental budgeting
Revenue & expense
