DELL CLIENT FOUNDATIONS EXAM NEWEST 2024
ACTUAL EXAM 200 QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED ANSWERS) |ALREADY
GRADED A+
Choose all that apply: The BIOS Recovery 2 does not support recovery from Select
the correct responses and click submit. - ANSWER: Encrypted Hard Drive
Hard Disk Drive with password set
Choose all that apply: Identify Dell's product portfolios. - ANSWER: Tablets
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
Which key is used to access the one time boot menu while restarting the computer?
- ANSWER: F12
When to use RTC Reset? - ANSWER: To recover from No POST/No Boot
If the system is not booting into the operating system, how can you check if the hard
drive is detected? - ANSWER: Go to BIOS
When would you run the RMA Shim tool on a Chromebook? - ANSWER: In the event
of system board replacement
Choose all that apply: When encountered with a no POST situation, what must
technicians do prior to replacing the suspected failed part? - ANSWER: Reseat parts
and cables.
Re-run diagnostic sequences with removal of individual parts to isolate issue.
Capture the fault exhibited by running Diagnostics indicators, check for Error Codes
and check BIOS settings.
T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision, XPS, and All-
in-One. - ANSWER: True
If recovery image from both system's primary hard drive and external USB key is
present, which image will the BIOS Recovery 2 tool select? - ANSWER: Recovery
image from the external USB key
, How will the Dell Command Utility Update help Customers? - ANSWER: Dell
Command Utility Update will check online for the latest BIOS, driver, Firmware and
Dell Application updates for a system and also helps to download and install the
updates.
T/F: M.2 is a data transfer protocol while NVMe is the form factor. - ANSWER: False
If ePSA passes the hard drive test and still the system does not load the operating
system, what could the issue be? - ANSWER: Corrupt or missing operating system
Choose all that apply: Select all the steps involved in unpacking parts. - ANSWER: If
the part has visible damage, do not use the part. Contact Dell technical support to
dispatch another part. Return the part with a description of the damage.
Place the box on a secure surface and break the tamper proof seal with a safe tool.
Carefully open the package top or lid.
All parts must be handled by lifting and holding from the edges or sides. Avoid
touching the surface or bottom of the parts.
Do not break the tamper proof seal on the ESD bag unless you intend to install the
part immediately.
If the part contained in the box was secured properly without visible damage,
continue with the next steps.
What is BIOS Auto-Recovery? - ANSWER: BIOS Auto-Recovery is an automatic
recovery process occurred if BIOS image integrity is failed while booting, provided
the BIOS Auto-Recovery feature from hard drive is enabled in BIOS.
Why sometimes the values in BIOS cannot be saved and shows as manufacturing
mode? - ANSWER: The systemboard jumper is at SERVICE_MODE state
BIOS Recovery 2 from Hard Drive option can be disabled in ______. - ANSWER: BIOS
T/F: Discrete Graphics cards connect to the motherboard of a computer system using
a slot, typically an Accelerated Graphics Port (AGP) or a Peripheral Component
Interconnect Express (PCIe) connection. - ANSWER: True
Which is the easiest way to verify the functionality of system board? - ANSWER: By
removing the memory module
Select the correct service scenario for a Dell system factory installed with Windows
10 which has been root caused to a fault MB. - ANSWER: Replacement motherboard
will be dispatched together with Windows Universal Replacement DPK which will be
used for activation.
ACTUAL EXAM 200 QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED ANSWERS) |ALREADY
GRADED A+
Choose all that apply: The BIOS Recovery 2 does not support recovery from Select
the correct responses and click submit. - ANSWER: Encrypted Hard Drive
Hard Disk Drive with password set
Choose all that apply: Identify Dell's product portfolios. - ANSWER: Tablets
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
Which key is used to access the one time boot menu while restarting the computer?
- ANSWER: F12
When to use RTC Reset? - ANSWER: To recover from No POST/No Boot
If the system is not booting into the operating system, how can you check if the hard
drive is detected? - ANSWER: Go to BIOS
When would you run the RMA Shim tool on a Chromebook? - ANSWER: In the event
of system board replacement
Choose all that apply: When encountered with a no POST situation, what must
technicians do prior to replacing the suspected failed part? - ANSWER: Reseat parts
and cables.
Re-run diagnostic sequences with removal of individual parts to isolate issue.
Capture the fault exhibited by running Diagnostics indicators, check for Error Codes
and check BIOS settings.
T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision, XPS, and All-
in-One. - ANSWER: True
If recovery image from both system's primary hard drive and external USB key is
present, which image will the BIOS Recovery 2 tool select? - ANSWER: Recovery
image from the external USB key
, How will the Dell Command Utility Update help Customers? - ANSWER: Dell
Command Utility Update will check online for the latest BIOS, driver, Firmware and
Dell Application updates for a system and also helps to download and install the
updates.
T/F: M.2 is a data transfer protocol while NVMe is the form factor. - ANSWER: False
If ePSA passes the hard drive test and still the system does not load the operating
system, what could the issue be? - ANSWER: Corrupt or missing operating system
Choose all that apply: Select all the steps involved in unpacking parts. - ANSWER: If
the part has visible damage, do not use the part. Contact Dell technical support to
dispatch another part. Return the part with a description of the damage.
Place the box on a secure surface and break the tamper proof seal with a safe tool.
Carefully open the package top or lid.
All parts must be handled by lifting and holding from the edges or sides. Avoid
touching the surface or bottom of the parts.
Do not break the tamper proof seal on the ESD bag unless you intend to install the
part immediately.
If the part contained in the box was secured properly without visible damage,
continue with the next steps.
What is BIOS Auto-Recovery? - ANSWER: BIOS Auto-Recovery is an automatic
recovery process occurred if BIOS image integrity is failed while booting, provided
the BIOS Auto-Recovery feature from hard drive is enabled in BIOS.
Why sometimes the values in BIOS cannot be saved and shows as manufacturing
mode? - ANSWER: The systemboard jumper is at SERVICE_MODE state
BIOS Recovery 2 from Hard Drive option can be disabled in ______. - ANSWER: BIOS
T/F: Discrete Graphics cards connect to the motherboard of a computer system using
a slot, typically an Accelerated Graphics Port (AGP) or a Peripheral Component
Interconnect Express (PCIe) connection. - ANSWER: True
Which is the easiest way to verify the functionality of system board? - ANSWER: By
removing the memory module
Select the correct service scenario for a Dell system factory installed with Windows
10 which has been root caused to a fault MB. - ANSWER: Replacement motherboard
will be dispatched together with Windows Universal Replacement DPK which will be
used for activation.
