PGA PGM Level 3 3.0 Full Study Guide
WITH 207 Q&A
PGA PGM Level 3 3.0 Full Study Guide
WITH 207 Q&A
Recommended guideline a manager should use if an employee's performance differs
from the expected? - Address and find mutual agreement
How should resources be allocated to avoid overwhelming a performer? - Make them
aware of what is available
What should a manager do when a performer has difficulty recognizing when to act on a
specific task? - Take a specific direction
A team member sets the holes correctly and is assigned this task routinely. What is the
result of this? - Reinforced the desired outcome
How should the GM use significant work when telling the merchandiser to spot audit
due to shrinkage? - Explain feedback and consequences
How can managers communicate that they want to work with the performer to ensure
success? - Feedback is clear
What guidelines apply when a manager uses the supporting strategy? - Capable and
motivated
What guideline is used with the convincing strategy because the employee is resistant?
- Help overcome resistance and give resources to do the job
What strategy is used by the head pro when requested solutions by his assistant? -
Supporting
What strategy is used with employees who are experienced but unwilling? - Involving
What action increases the chances of finding a solution that satisfies all parties? -
Address the problem early
During joint problem solving, why is it important to state the problem in relation to the
expectations? - To avoid blame
What manager behavior is appropriate during termination? - Considerate, clear,
decisive
, PGA PGM Level 3 3.0 Full Study Guide
WITH 207 Q&A
F&B uses internal control to keep the operation functioning smoothly; what are the
characteristics? - Measure, evaluate, act
What is food cost control? - Management and procedures to regulate costs
What is the most important consideration when forecasting number of staff and
scheduling? - Provide the service, minimal payroll
Which condition enhances the benefits of mental practice? - Cognitive hypothesis
What is an effective means to help a beginner use motor imagery to improve? -
Combine with physical performance
What optimizes performance when combining mental and physical practice? - Recall
past shots, execute prior memory
What conditions lead to greater learning transfer? - Same/similar conditions
What approach is recommended to optimize learning transfer of a golf skill? - Transfer
skill at similar level in transfer learning
What are two major ways to structure swing change movements through rehearsal? -
Skills practice and transfer practice
What should a coach do when a student gets mad a swing change does not work? -
Accept blame, remind them they agreed to it
What step in pre shot routine is helpful to a player who wants to trust their swing? -
Positive self-talk
What are the benefits of an effective pre shot routine? - Stay in the present, prepare,
manage emotions
What is recommended immediately after a poor shot is hit? - Identify the flaw
What pre shot routine problem could cause a poor shot outcome? - Lie, distance, club
How should players use the post shot routine to achieve focus on playing the game? -
Accept it, ask why
Why is it important to have similarly skilled players in group instruction? - More likely to
benefit
WITH 207 Q&A
PGA PGM Level 3 3.0 Full Study Guide
WITH 207 Q&A
Recommended guideline a manager should use if an employee's performance differs
from the expected? - Address and find mutual agreement
How should resources be allocated to avoid overwhelming a performer? - Make them
aware of what is available
What should a manager do when a performer has difficulty recognizing when to act on a
specific task? - Take a specific direction
A team member sets the holes correctly and is assigned this task routinely. What is the
result of this? - Reinforced the desired outcome
How should the GM use significant work when telling the merchandiser to spot audit
due to shrinkage? - Explain feedback and consequences
How can managers communicate that they want to work with the performer to ensure
success? - Feedback is clear
What guidelines apply when a manager uses the supporting strategy? - Capable and
motivated
What guideline is used with the convincing strategy because the employee is resistant?
- Help overcome resistance and give resources to do the job
What strategy is used by the head pro when requested solutions by his assistant? -
Supporting
What strategy is used with employees who are experienced but unwilling? - Involving
What action increases the chances of finding a solution that satisfies all parties? -
Address the problem early
During joint problem solving, why is it important to state the problem in relation to the
expectations? - To avoid blame
What manager behavior is appropriate during termination? - Considerate, clear,
decisive
, PGA PGM Level 3 3.0 Full Study Guide
WITH 207 Q&A
F&B uses internal control to keep the operation functioning smoothly; what are the
characteristics? - Measure, evaluate, act
What is food cost control? - Management and procedures to regulate costs
What is the most important consideration when forecasting number of staff and
scheduling? - Provide the service, minimal payroll
Which condition enhances the benefits of mental practice? - Cognitive hypothesis
What is an effective means to help a beginner use motor imagery to improve? -
Combine with physical performance
What optimizes performance when combining mental and physical practice? - Recall
past shots, execute prior memory
What conditions lead to greater learning transfer? - Same/similar conditions
What approach is recommended to optimize learning transfer of a golf skill? - Transfer
skill at similar level in transfer learning
What are two major ways to structure swing change movements through rehearsal? -
Skills practice and transfer practice
What should a coach do when a student gets mad a swing change does not work? -
Accept blame, remind them they agreed to it
What step in pre shot routine is helpful to a player who wants to trust their swing? -
Positive self-talk
What are the benefits of an effective pre shot routine? - Stay in the present, prepare,
manage emotions
What is recommended immediately after a poor shot is hit? - Identify the flaw
What pre shot routine problem could cause a poor shot outcome? - Lie, distance, club
How should players use the post shot routine to achieve focus on playing the game? -
Accept it, ask why
Why is it important to have similarly skilled players in group instruction? - More likely to
benefit
