Test Bank : Communication in Nursing, 10th Edition, 10th Edition (Julia Balzer Riley 2024/25)latest edition graded A+

TEST BANK

Communication in Nursing 10th Edition
Julia Balzer Riley

, Table of Contents
Chapter 1: Responsible, Assertive, Caring Communication in Nursing Chapt
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er 2: The Client-
u u u



Nurse Relationship: A Helping Relationship Chapter 3: Solving Problems T
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ogether
Chapter 4: Understanding Each Other: Communication and Culture
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Chapter 5: Demonstrating Warmth u u u



Chapter 6: Showing Respect Cha u u u u



pter 7: Being Genuine Chapter 8:
u u u u u u



Being Empathetic Chapter 9: Usin
u u u u



g Self-
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Disclosure Chapter 10: Being spe u u u u



cific Chapter 11: Asking Questio
u u u u



ns Chapter 12: Expressing Opinio
u u u u



ns Chapter 13: Using Humor
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Chapter 14: Embracing the Spiritual Journey of Health Caring, Meaning Making Chapter
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15: Requesting Support
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Chapter 16: Overcoming Evaluation Anxiety C
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hapter 17: Working with Feedback Chapter
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18: Using Relaxation technique
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Chapter 19: Incorporating Imagery in Professional Practice and Self-
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Care Chapter 20 Incorporating Positive Self-Talk
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Chapter 21: Learning to Work Together in Groups
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Chapter 22: The Changing World of Electronic Communication
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Chapter 23: Learning Confrontation skills
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Chapter 24: Refusing Unreasonable Requests
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Chapter 25: Communicating Assertively and Responsibly with Distressed Clients and Colleagues C
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hapter 26: Communicating Assertively and Responsibly with Aggressive Clients and Colleagues Ch
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apter 27: Communicating Assertively and Responsibly with Unpopular Clients
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Chapter 29: Communicating at the End-of-
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Life Chapter 30: Continuing the Commitment
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,Balzer Riley: Communication in Nursing, 10th Edition
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u




Chapter 1: Responsible, Assertive, Caring Communication in Nursing
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Test Bank Multipl u u




e Choice
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1. Which statement describes the affective aspect of learning effective c
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ommunication strategies? u




a. ―The nurse should use clear, direct statements using objective words.‖
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b. ―The nurse uses body language that is congruent with the verbal message.‖
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c. ―The nurse believes that positive communication strategies build confidence.‖
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d. ―The nurse practices assertive and responsible communication strategies.‖
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ANS:C
Learning involves three domains: the cognitive aspects (understanding and meaning), affect
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ive aspects (feelings, values, and attitudes), and psychomotor aspects (physical capability).
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Learning basic communication skills involves the cognitive domain; building confidence th
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rough a belief in the value and impact of positive communication is the affective domain; an
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d putting skills into action is the psychomotor domain.DIF: Comprehension REF: p. 13 TOP
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: Integrated Process: Communication and Documentation MSC: Psychosocial Integrity
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2. The nurse manager asks the staff nurse to work an extra shift. Which response by th
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e staff nurse is assertive and based on rational beliefs?
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a. ―I don’t want you upset, so I will work extra.‖
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b. ―Why do I always have to cover extra shifts?‖
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c. ―I am not able to work an extra shift.‖
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d. ―If you can’t find anyone else, I will do it.‖
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ANS:C
The staff nurse may turn down even a reasonable request; an assertive response avoids irrati
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onal beliefs. Irrational beliefs occur as a result of being anxious about assertiveness or focusi
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ng on possible negative outcomes.DIF: Analysis REF: p. 8 TOP: Integrated Process: Comm
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unication and Documentation MSC: Safe and Effective Care Environment: Management of
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Care

, 3. A nurse manager offers a staff nurse a choice between working 8- or 12-
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hour shifts. Which statement, if made by the staff nurse, is nonassertive and may result in
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a frustrated response from the nurse manager?
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a. ―I want to decide the shifts for all of the other staff nurses.‖
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b. ―Do whatever you want. It doesn’t really matter to me.‖
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c. ―Thank you for offering me a choice. I prefer 12-hour shifts.‖
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d. ―You will never be able to give me what I really want to work.‖
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ANS:B
A statement that allows others to make decisions for a person is an example of a nonassertive
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ustyle of communication; the response of others to a nonassertive statement may include disr
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espect, guilt, anger, or frustration. Statements that make choices for others or that are accusat
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ions are examples of aggressive styles of communication; the response of others to an aggres
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sive statement may include hurt, defensiveness, or humiliation. A statement that allows mak
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ing one’s own decisions is an example of assertive style of communication; the response of o
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thers to an assertive statement may include mutual respect.DIF: Analysis REF: p. 7 TOP: Int
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egrated Process: Communication and Documentation MSC: Safe and Effective Care Enviro
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nment: Management of Care u u u




4. The nurse is providing care to a patient who was admitted with heart failure. The pati
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ent has not been following the prescribed diet or taking the prescribed medications. Whi
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ch type of communication approach is most important for the nurse to use with this patie
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nt to facilitate a change in self-care behavior?
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a. Authoritative, honest, and outright communication u u u u


b. Assertive, responsible, and caring communication u u u u


c. Aggressive, sympathetic, and realistic communication u u u u


d. Positive, expert, and focused communication u u u u




ANS:B
Communication must be technically responsible, assertive, and caring to facilitate a change
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in behavior.DIF: Knowledge/Comprehension REF: p. 13 TOP: Integrated Process: Commu
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nication and Documentation MSC: Psychosocial Integrity
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5. Which are examples of a nurse who is communicating responsibly? (Select all th
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at apply) u




a. The nurse uses profanity to respond to a client who is intoxicated and verbally abu
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sive.
b. The nurse helps a client talk to family members about discontinuing c
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hemotherapy.