ISDS 3115 LSU Exam 1 Questions &
Answers 2024/2025
True/False: Some of the operations-related activities of Hard Rock Café include designing meals and
analyzing them for ingredient cost and labor requirements. - ANSWERSTrue
True/False: The production process at Hard Rock Café is limited to meal preparation and serving
customers. - ANSWERSFalse
True/False: All organizations, including service firms such as banks and hospitals, have a production
function. - ANSWERSTrue
True/False: Operations management is the set of activities that create value in the form of goods and
services by transforming inputs into outputs. - ANSWERSTrue
True/False: An example of a "hidden" production function is money transfers at banks. - ANSWERSTrue
True/False: One reason to study operations management is to learn how people organize themselves for
productive enterprise. - ANSWERSTrue
True/False: The operations manager performs the management activities of planning, organizing,
staffing, leading, and controlling of the OM function. - ANSWERSTrue
True/False: "How much inventory of this item should we have?" is within the critical decision area of
managing quality. - ANSWERSFalse
True/False: In order to have a career in operations management, one must have a degree in statistics or
quantitative methods. - ANSWERSFalse
True/False: Henry Ford is known as the Father of Scientific Management. - ANSWERSFalse
,True/False: Shewhart's contributions to operations management came during the Scientific Management
Era. - ANSWERSFalse
True/False: Students wanting to pursue a career in operations management will find multidisciplinary
knowledge beneficial. - ANSWERSTrue
True/False: Customer interaction is often high for manufacturing processes, but low for services. -
ANSWERSFalse
True/False: Productivity is more difficult to improve in the service sector. - ANSWERSTrue
True/False: Manufacturing now constitutes the largest economic sector in postindustrial societies. -
ANSWERSFalse
True/False: In the past half-century, the number of people employed in manufacturing has more or less
held steady, but each manufacturing employee is manufacturing about 20 times as much. -
ANSWERSTrue
True/False: A knowledge society is one that has migrated from work based on knowledge to one based
on manual work. - ANSWERSFalse
True/False: Productivity is the total value of all inputs to the transformation process divided by the total
value of the outputs produced. - ANSWERSFalse
True/False: Measuring the impact of a capital acquisition on productivity is an example of multi-factor
productivity. - ANSWERSFalse
True/False: Ethical and social dilemmas arise because stakeholders of a business have conflicting
perspectives. - ANSWERSTrue
At Hard Rock Café, tasks that reflect operations or operations management include
,a. designing meals
b. testing meals (recipes)
c. analyzing meals for the cost of ingredients
d. preparing employee schedules
e. all of the above - ANSWERSe. all of the above
An operations task performed at Hard Rock Café is
a. borrowing funds to build a new restaurant
b. advertising changes in the restaurant menu
c. calculating restaurant profit and loss
d. preparing employee schedules
e. all of the above - ANSWERSd. preparing employee schedules
Operations management is applicable
a. mostly to the service sector
b. to services exclusively
c. mostly to the manufacturing sector
d. to all firms, whether manufacturing and service
e. to the manufacturing sector exclusivel - ANSWERSd. to all firms, whether manufacturing and service
Which of the following are the primary functions of all organizations?
a. operations, marketing, and human resources
b. marketing, human resources, and finance/accounting
c. sales, quality control, and operations
d. marketing, operations, and finance/accounting
e. research and development, finance/accounting, and purchasing - ANSWERSd. marketing, operations,
and finance/accounting
Budgeting, paying the bills, and collection of funds are activities associated with the
, a. management function
b. control function
c. finance/accounting function
d. production/operations function
e. staffing function - ANSWERSc. finance/accounting function
Which of the following would not be an operations function in a fast-food restaurant?
a. advertising and promotion
b. designing the layout of the facility
c. maintaining equipment
d. making hamburgers and fries
e. purchasing ingredients - ANSWERSa. advertising and promotion
The marketing function's main concern is with
a. producing goods or providing services
b. procuring materials, supplies, and equipment
c. building and maintaining a positive image
d. generating the demand for the organization's products or services
e. securing monetary resources - ANSWERSd. generating the demand for the organization's products or
services
Reasons to study Operations Management include
a. studying why people organize themselves for free enterprise
b. knowing how goods and services are consumed
c. understanding what human resource managers do
d. learning about a costly part of the enterprise
e. all of the above - ANSWERSd. learning about a costly part of the enterprise
Reasons to study Operations Management include learning about
Answers 2024/2025
True/False: Some of the operations-related activities of Hard Rock Café include designing meals and
analyzing them for ingredient cost and labor requirements. - ANSWERSTrue
True/False: The production process at Hard Rock Café is limited to meal preparation and serving
customers. - ANSWERSFalse
True/False: All organizations, including service firms such as banks and hospitals, have a production
function. - ANSWERSTrue
True/False: Operations management is the set of activities that create value in the form of goods and
services by transforming inputs into outputs. - ANSWERSTrue
True/False: An example of a "hidden" production function is money transfers at banks. - ANSWERSTrue
True/False: One reason to study operations management is to learn how people organize themselves for
productive enterprise. - ANSWERSTrue
True/False: The operations manager performs the management activities of planning, organizing,
staffing, leading, and controlling of the OM function. - ANSWERSTrue
True/False: "How much inventory of this item should we have?" is within the critical decision area of
managing quality. - ANSWERSFalse
True/False: In order to have a career in operations management, one must have a degree in statistics or
quantitative methods. - ANSWERSFalse
True/False: Henry Ford is known as the Father of Scientific Management. - ANSWERSFalse
,True/False: Shewhart's contributions to operations management came during the Scientific Management
Era. - ANSWERSFalse
True/False: Students wanting to pursue a career in operations management will find multidisciplinary
knowledge beneficial. - ANSWERSTrue
True/False: Customer interaction is often high for manufacturing processes, but low for services. -
ANSWERSFalse
True/False: Productivity is more difficult to improve in the service sector. - ANSWERSTrue
True/False: Manufacturing now constitutes the largest economic sector in postindustrial societies. -
ANSWERSFalse
True/False: In the past half-century, the number of people employed in manufacturing has more or less
held steady, but each manufacturing employee is manufacturing about 20 times as much. -
ANSWERSTrue
True/False: A knowledge society is one that has migrated from work based on knowledge to one based
on manual work. - ANSWERSFalse
True/False: Productivity is the total value of all inputs to the transformation process divided by the total
value of the outputs produced. - ANSWERSFalse
True/False: Measuring the impact of a capital acquisition on productivity is an example of multi-factor
productivity. - ANSWERSFalse
True/False: Ethical and social dilemmas arise because stakeholders of a business have conflicting
perspectives. - ANSWERSTrue
At Hard Rock Café, tasks that reflect operations or operations management include
,a. designing meals
b. testing meals (recipes)
c. analyzing meals for the cost of ingredients
d. preparing employee schedules
e. all of the above - ANSWERSe. all of the above
An operations task performed at Hard Rock Café is
a. borrowing funds to build a new restaurant
b. advertising changes in the restaurant menu
c. calculating restaurant profit and loss
d. preparing employee schedules
e. all of the above - ANSWERSd. preparing employee schedules
Operations management is applicable
a. mostly to the service sector
b. to services exclusively
c. mostly to the manufacturing sector
d. to all firms, whether manufacturing and service
e. to the manufacturing sector exclusivel - ANSWERSd. to all firms, whether manufacturing and service
Which of the following are the primary functions of all organizations?
a. operations, marketing, and human resources
b. marketing, human resources, and finance/accounting
c. sales, quality control, and operations
d. marketing, operations, and finance/accounting
e. research and development, finance/accounting, and purchasing - ANSWERSd. marketing, operations,
and finance/accounting
Budgeting, paying the bills, and collection of funds are activities associated with the
, a. management function
b. control function
c. finance/accounting function
d. production/operations function
e. staffing function - ANSWERSc. finance/accounting function
Which of the following would not be an operations function in a fast-food restaurant?
a. advertising and promotion
b. designing the layout of the facility
c. maintaining equipment
d. making hamburgers and fries
e. purchasing ingredients - ANSWERSa. advertising and promotion
The marketing function's main concern is with
a. producing goods or providing services
b. procuring materials, supplies, and equipment
c. building and maintaining a positive image
d. generating the demand for the organization's products or services
e. securing monetary resources - ANSWERSd. generating the demand for the organization's products or
services
Reasons to study Operations Management include
a. studying why people organize themselves for free enterprise
b. knowing how goods and services are consumed
c. understanding what human resource managers do
d. learning about a costly part of the enterprise
e. all of the above - ANSWERSd. learning about a costly part of the enterprise
Reasons to study Operations Management include learning about
