lOMoARcPSD|14447089
Test Bank for
Leading and
Managing in Nursing
7th Edition by Yoder
Wise (chapters 1-30)
, lOMoARcPSD|14447089
complete.
Chapter 01: Leading, Managing, and Following
Yoder-Wise: Leading and Managing in Nursing, 7th Edition
MULTIPLEmCHOICE
1. Amnursemmanagermofmam20-
bedmmedicalmunitmfindsmthatm80%mofmthempatientsmaremoldermadults.mShemismaskedmtomassessmandm
adaptmthemunitmtombettermmeetmthemuniquemneedsmofmthemoldermadultmpatient.mUsingmcomplexitym
principles,mwhatmwouldmbemthembestmapproachmtomtakemformimplementationmofmthismchange?
a. Leveragemthemhierarchicalmmanagementmpositionmtomgetmunitmstaffminvolvedm
inmassessmentmandmplanning.
b. Engageminvolvedmstaffmatmallmlevelsminmthemdecision-makingmprocess.
c. Focusmthemassessmentmonmthemunitmandmomitmthemhospitalmandmcommuni
tymenvironment.
d. Hiremamgeriatricmspecialistmtomoverseemandmcontrolmthemproject.
ANS:m B
Complexitymtheorymsuggestsmthatmsystemsminteractmandmadaptmandmthatmdecisionmmakingmoccu
rsmthroughoutmthemsystems,masmopposedmtombeingmheldminmamhierarchy.mInmcomplexitymtheory,m
everymvoicemcounts,mandmtherefore,mallmlevelsmofmstaffmwouldmbeminvolvedminmdecisionmmaking.
TOP:m AONEmcompetency:mCommunicationmandmRelationship-Building
2. Amunitmmanagermofmam25-
bedmmedical/surgicalmareamreceivesmamphonemcallmfrommamnursemwhomhasmcalledminmsickmfivemti
mesminmthempastmmonth.mHemtellsmthemmanagermthatmhemverymmuchmwantsmtomcomemtomworkmw
henm scheduledmmustmoftenmcaremformhismwife,mwhomismundergoingmtreatment
, lOMoARcPSD|14447089
3. formbreastmcancer.mAccordingmtomMaslow’smneedmhierarchymtmomb
utmtheory,mwhatmwouldmbemthembest
approachmtomsatisfyingmthemneedsmofmthismnurse,mothermstaff,mandmpatients?
a. Linemupmagencymnursesmwhomcanmbemcalledminmtomworkmonmshortmnotice.
b. Placemthemnursemonmunpaidmleavemformthemremaindermofmhismwife’smtreatment.
c. Sympathizemwithmthemnurse’smdilemmamandmletmthemchargemnursemknowmthatmthismnu
rsemmaymbemcallingminmfrequentlyminmthemfuture.
d. Workmwithmthemnurse,mstaffingmoffice,mandmothermnursesmtomarrangemhismschedul
edmdaysmoffmaroundmhismwife’smtreatments.
ANS:m D
Placingmthemnursemonmunpaidmleavemmaymthreatenmthemnurse’smcapacitymtommeetmphysiologicmne
edsmandmdemotivatemthemnurse.mUnsatisfactorymcoveragemofmshiftsmonmshortmnoticemcouldmaffectm
patientmcaremandmthreatenmthemneedsmofmstaffmtomfeelmcompetent.mArrangingmthemschedulemaroun
dmthemwife’smneedsmmeetsmthemneedsmofmthemstaffmandmofmpatientsmwhilemsatisfyingmthemnurse’sm
needmformaffiliation.
TOP:m AONEmcompetency:mCommunicationmandmRelationship-Building
4. Amgrievancembroughtmbymamstaffmnursemagainstmthemunitmmanagermrequiresmmediation.mAtmthemf
irstmmediationmsession,mthemstaffmnursemrepeatedlymcallsmthemunitmmanager’smactionsmunfair,man
dmthemunitmmanagermcontinuesmtomreiteratemthemreasonsmformthemactions.mWhatmwouldmbemthembe
stmcoursemofmactionmatmthismtime?
a. Sendmthemtwomdisputantsmawaymtomreachmtheirmownmresolution.
b. Involvemanothermstaffmnurseminmthemdiscussionmformclaritymissues.
c. Askmeachmpartymtomexaminemtheirmownmmotivesmandmissuesminmthemconflict.
d. Continuemtomlistenmasmthempartiesmrepeatmtheirmthoughtsmandmfeelingsmaboutmt
hemconflict.
ANS:m C
Formresolutionmofmconflict,monemshouldmaddressmtheminterestsmandminvolvementmofmparticipantsmi
nmthemconflictmbymexaminingmthemrealmissuesmofmallmparties.
TOP:m AONEmcompetency:mCommunicationmandmRelationship-Building
5. Atmamsecondmnegotiationmsession,mthemunitmmanagermandmstaffmnursemaremunablemtomreac
hmamresolution.mWhatmismthemappropriatemnextmstep?
a. Arrangemanothermmeetingminmamweek’smtimemsomasmtomallowmamcooling-offmperiod.
b. Elevatemthemnextmnegationmsessionmtomthemnextmmanager,monemlevelmabove.
c. Insistmthatmparticipantsmcontinuemtomtalkmuntilmamresolutionmhasmbeenmreached.
d. Backmthemunitmmanager’smactionsmandmendmthemdispute.
ANS:m B
Partmofmleadershipmismunderstandingmconflictmresolutionmandmabilitymtomnegotiatemandmmanagemfo
rmresolutionmofmissuesmandmconcerns.mThismsituationmhasmfailedmamsecondmnegotiationmsession,mel
evationmtomammanagermwithmadditionalmtrainingmtomfacilitatemconflictmresolutionmismimportantmatmt
hismpoint.
TOP:m AONEmcompetency:mCommunicationmandmRelationship-Building
6. ThemmanagermofmamsurgicalmareamhasmamvisionmformthemfuturemthatmrequiresmthemadditionmofmRN
massistantsmormunlicensedmpersonsmtomfeed,mbathe,mandmambulatempatients.mThemRNsmonmthemsta
ff
havemalwaysmpracticedminmamprN i mmaR r ymmnIumrsmiGnmg-
B.C M
d me li very system m and mare m
U
very m
mSmNmT
resistantmtomthismidea.mWhatmwouldmbemthembestminitialmstrategymformi
mplementationmofmthismchange?
a. ExploringmthemvaluesmandmfeelingsmofmthemRNmgroupminmrelationshipmtomthismchange
b. LeavingmthemRNsmalonemformamtimemsomtheymcanmthinkmaboutmthemchangembeforemi
, lOMoARcPSD|14447089
tmismimplemented
Test Bank for
Leading and
Managing in Nursing
7th Edition by Yoder
Wise (chapters 1-30)
, lOMoARcPSD|14447089
complete.
Chapter 01: Leading, Managing, and Following
Yoder-Wise: Leading and Managing in Nursing, 7th Edition
MULTIPLEmCHOICE
1. Amnursemmanagermofmam20-
bedmmedicalmunitmfindsmthatm80%mofmthempatientsmaremoldermadults.mShemismaskedmtomassessmandm
adaptmthemunitmtombettermmeetmthemuniquemneedsmofmthemoldermadultmpatient.mUsingmcomplexitym
principles,mwhatmwouldmbemthembestmapproachmtomtakemformimplementationmofmthismchange?
a. Leveragemthemhierarchicalmmanagementmpositionmtomgetmunitmstaffminvolvedm
inmassessmentmandmplanning.
b. Engageminvolvedmstaffmatmallmlevelsminmthemdecision-makingmprocess.
c. Focusmthemassessmentmonmthemunitmandmomitmthemhospitalmandmcommuni
tymenvironment.
d. Hiremamgeriatricmspecialistmtomoverseemandmcontrolmthemproject.
ANS:m B
Complexitymtheorymsuggestsmthatmsystemsminteractmandmadaptmandmthatmdecisionmmakingmoccu
rsmthroughoutmthemsystems,masmopposedmtombeingmheldminmamhierarchy.mInmcomplexitymtheory,m
everymvoicemcounts,mandmtherefore,mallmlevelsmofmstaffmwouldmbeminvolvedminmdecisionmmaking.
TOP:m AONEmcompetency:mCommunicationmandmRelationship-Building
2. Amunitmmanagermofmam25-
bedmmedical/surgicalmareamreceivesmamphonemcallmfrommamnursemwhomhasmcalledminmsickmfivemti
mesminmthempastmmonth.mHemtellsmthemmanagermthatmhemverymmuchmwantsmtomcomemtomworkmw
henm scheduledmmustmoftenmcaremformhismwife,mwhomismundergoingmtreatment
, lOMoARcPSD|14447089
3. formbreastmcancer.mAccordingmtomMaslow’smneedmhierarchymtmomb
utmtheory,mwhatmwouldmbemthembest
approachmtomsatisfyingmthemneedsmofmthismnurse,mothermstaff,mandmpatients?
a. Linemupmagencymnursesmwhomcanmbemcalledminmtomworkmonmshortmnotice.
b. Placemthemnursemonmunpaidmleavemformthemremaindermofmhismwife’smtreatment.
c. Sympathizemwithmthemnurse’smdilemmamandmletmthemchargemnursemknowmthatmthismnu
rsemmaymbemcallingminmfrequentlyminmthemfuture.
d. Workmwithmthemnurse,mstaffingmoffice,mandmothermnursesmtomarrangemhismschedul
edmdaysmoffmaroundmhismwife’smtreatments.
ANS:m D
Placingmthemnursemonmunpaidmleavemmaymthreatenmthemnurse’smcapacitymtommeetmphysiologicmne
edsmandmdemotivatemthemnurse.mUnsatisfactorymcoveragemofmshiftsmonmshortmnoticemcouldmaffectm
patientmcaremandmthreatenmthemneedsmofmstaffmtomfeelmcompetent.mArrangingmthemschedulemaroun
dmthemwife’smneedsmmeetsmthemneedsmofmthemstaffmandmofmpatientsmwhilemsatisfyingmthemnurse’sm
needmformaffiliation.
TOP:m AONEmcompetency:mCommunicationmandmRelationship-Building
4. Amgrievancembroughtmbymamstaffmnursemagainstmthemunitmmanagermrequiresmmediation.mAtmthemf
irstmmediationmsession,mthemstaffmnursemrepeatedlymcallsmthemunitmmanager’smactionsmunfair,man
dmthemunitmmanagermcontinuesmtomreiteratemthemreasonsmformthemactions.mWhatmwouldmbemthembe
stmcoursemofmactionmatmthismtime?
a. Sendmthemtwomdisputantsmawaymtomreachmtheirmownmresolution.
b. Involvemanothermstaffmnurseminmthemdiscussionmformclaritymissues.
c. Askmeachmpartymtomexaminemtheirmownmmotivesmandmissuesminmthemconflict.
d. Continuemtomlistenmasmthempartiesmrepeatmtheirmthoughtsmandmfeelingsmaboutmt
hemconflict.
ANS:m C
Formresolutionmofmconflict,monemshouldmaddressmtheminterestsmandminvolvementmofmparticipantsmi
nmthemconflictmbymexaminingmthemrealmissuesmofmallmparties.
TOP:m AONEmcompetency:mCommunicationmandmRelationship-Building
5. Atmamsecondmnegotiationmsession,mthemunitmmanagermandmstaffmnursemaremunablemtomreac
hmamresolution.mWhatmismthemappropriatemnextmstep?
a. Arrangemanothermmeetingminmamweek’smtimemsomasmtomallowmamcooling-offmperiod.
b. Elevatemthemnextmnegationmsessionmtomthemnextmmanager,monemlevelmabove.
c. Insistmthatmparticipantsmcontinuemtomtalkmuntilmamresolutionmhasmbeenmreached.
d. Backmthemunitmmanager’smactionsmandmendmthemdispute.
ANS:m B
Partmofmleadershipmismunderstandingmconflictmresolutionmandmabilitymtomnegotiatemandmmanagemfo
rmresolutionmofmissuesmandmconcerns.mThismsituationmhasmfailedmamsecondmnegotiationmsession,mel
evationmtomammanagermwithmadditionalmtrainingmtomfacilitatemconflictmresolutionmismimportantmatmt
hismpoint.
TOP:m AONEmcompetency:mCommunicationmandmRelationship-Building
6. ThemmanagermofmamsurgicalmareamhasmamvisionmformthemfuturemthatmrequiresmthemadditionmofmRN
massistantsmormunlicensedmpersonsmtomfeed,mbathe,mandmambulatempatients.mThemRNsmonmthemsta
ff
havemalwaysmpracticedminmamprN i mmaR r ymmnIumrsmiGnmg-
B.C M
d me li very system m and mare m
U
very m
mSmNmT
resistantmtomthismidea.mWhatmwouldmbemthembestminitialmstrategymformi
mplementationmofmthismchange?
a. ExploringmthemvaluesmandmfeelingsmofmthemRNmgroupminmrelationshipmtomthismchange
b. LeavingmthemRNsmalonemformamtimemsomtheymcanmthinkmaboutmthemchangembeforemi
, lOMoARcPSD|14447089
tmismimplemented
