Six Sigma Yellow Belt (CSSYB)
What is Six Sigma? - Answer- A defined and disciplined business methodology to
increase customer satisfaction and profitability by streamlining operations, improving
quality and eliminating defects in every organization-wide process.
What is Quality? - Answer- Meeting customer expectations.
What is the Hidden Factory? - Answer- The set of activities in the process that result
in reduction of quality or efficiency of a business process or manufacturing
department, and is not known to managers or others seeking to improve the process.
Six Sigma focuses on identifying "hidden factory" activities to eliminate the root-
causes.
What are the Process Excellence/Process Documentation points? - Answer- Helps
the project team to define, measure and control the business processes. Six Sigma
and Lean tools are used for both Process Excellence and Process Documentation.
Process Excellence and Process Documentation ensures:
Standardization across different processes in the same organization/department.
Allows business continuity in case of non-availability of Key Subject Matter Experts
(SME's).
Helps to understand the current state of the process and also to measure the
performance of the future state of the project.
What does Six Sigma stand for? - Answer- 6 standard deviations (6σ) between
average and acceptable limits.
What is the focus of Six Sigma? - Answer- Identifying causes and mitigating them.
The Result will automatically improve if the causes are dealt correctly.
What is DMAIC? - Answer- A Six Sigma methodology which helps in achieving
process improvements by reducing variation.
What does DMAIC stand for? - Answer- Define, Measure, Analyze, Improve and
Control.
What is Business Process Reengineering (BPR)? - Answer- BPR is process of
streamlining the processes by challenging the each step of the current process.
What is Statistics? - Answer- Statistics is a tool for creating new understanding from
a set of numbers.
What is Descriptive Statistics? - Answer- A method of organizing, summarizing, and
presenting data in a convenient and informative way.
What is Six Sigma? - Answer- A defined and disciplined business methodology to
increase customer satisfaction and profitability by streamlining operations, improving
quality and eliminating defects in every organization-wide process.
What is Quality? - Answer- Meeting customer expectations.
What is the Hidden Factory? - Answer- The set of activities in the process that result
in reduction of quality or efficiency of a business process or manufacturing
department, and is not known to managers or others seeking to improve the process.
Six Sigma focuses on identifying "hidden factory" activities to eliminate the root-
causes.
What are the Process Excellence/Process Documentation points? - Answer- Helps
the project team to define, measure and control the business processes. Six Sigma
and Lean tools are used for both Process Excellence and Process Documentation.
Process Excellence and Process Documentation ensures:
Standardization across different processes in the same organization/department.
Allows business continuity in case of non-availability of Key Subject Matter Experts
(SME's).
Helps to understand the current state of the process and also to measure the
performance of the future state of the project.
What does Six Sigma stand for? - Answer- 6 standard deviations (6σ) between
average and acceptable limits.
What is the focus of Six Sigma? - Answer- Identifying causes and mitigating them.
The Result will automatically improve if the causes are dealt correctly.
What is DMAIC? - Answer- A Six Sigma methodology which helps in achieving
process improvements by reducing variation.
What does DMAIC stand for? - Answer- Define, Measure, Analyze, Improve and
Control.
What is Business Process Reengineering (BPR)? - Answer- BPR is process of
streamlining the processes by challenging the each step of the current process.
What is Statistics? - Answer- Statistics is a tool for creating new understanding from
a set of numbers.
What is Descriptive Statistics? - Answer- A method of organizing, summarizing, and
presenting data in a convenient and informative way.
