Test Bank for- Operations and Supply Chain Management The Core 16th Edition By Jacobs, Chase {All Chapters, 100% Original Verified, A+ Grade] COMPLETE GUIDE

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Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.

,Chapter 01 Test Bank Static ` ` ` `




1. Efficiency means doing the right things to create the most value for the company.
` ` ` ` ` ` ` ` ` ` ` ` `




FALSE

Efficiency means doing something at the lowest possible cost.
` ` ` ` ` ` ` `




2. Effectiveness means doing the right things to create the most value for the company.
` ` ` ` ` ` ` ` ` ` ` ` `




TRUE

Effectiveness means doing the right things to create the most value for the company.
` ` ` ` ` ` ` ` ` ` ` ` `




AACSB: Analytical Thinking ` `


Blooms:
RememberDiffic ` `


ulty: 1 Easy ` `


Learning Objective: 01-04 Evaluate the efficiency of a
` ` ` ` ` ` `


firm.Topic: Efficiency, Effectiveness, and
` ` ` ` `


Value `




3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms,
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wecould refer to this doctor as being efficient but not effective.
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TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` `


Thedoctor performed the surgery without error. Because the patient died, no value was created.
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AACSB: Analytical Thinking ` `


Blooms:
AnalyzeDifficulty: 2 ` ` `


Medium `


Learning Objective: 01-04 Evaluate the efficiency of a
` ` ` ` ` ` `


firm.Topic: Efficiency, Effectiveness, and
` ` ` ` `


Value `




4. A worker can be efficient without being effective.
` ` ` ` ` ` `




TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.These
` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` `


are different things.
` ` `




AACSB: Analytical `


Thinking Blooms: ` `


Understand Difficult ` `


y: 2 Medium ` `


Learning Objective: 01-04 Evaluate the efficiency of a
` ` ` ` ` ` `


firm. Topic: Efficiency, Effectiveness, and
` ` ` ` `


Value `




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Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.

, 5. A process can be effective without being efficient.
` ` ` ` ` ` `




TRUE

Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the customer
` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` `


service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being effective,though, means
` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` `


minimizing the amount of time customers need to wait in line.
` ` ` ` ` ` ` ` ` ` `




AACSB: Analytical `


Thinking Blooms: ` `


Understand Difficult ` `


y: 2 Medium ` `


Learning Objective: 01-04 Evaluate the efficiency of a
` ` ` ` ` ` `


firm. Topic: Efficiency, Effectiveness, and ` ` ` ` `


Value `




6. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create
` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` `


anddeliver the firm's primary products and services.
` ` ` ` ` ` ` `




TRUE

Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliverthe
` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` `


firm's primary products and services.
` ` ` ` `




AACSB: Analytical Thinking ` `


Blooms:
RememberDiffic ` `


ulty: 1 Easy ` `


Learning Objective: 01-01 Identify the elements of operations and supply chain management. (OSCM)
` ` ` ` ` ` ` ` ` ` ` `


Topic: What Is Operations and Supply Chain Management? ` ` ` ` ` ` `




7. The term "value" refers to the relationship between quality and the price paid by the consumer.
` ` ` ` ` ` ` ` ` ` ` ` ` ` `




TRUE

Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` `




AACSB: Analytical Thinking ` `


Blooms:
RememberDiffic ` `


ulty: 1 Easy ` `


Learning Objective: 01-04 Evaluate the efficiency of a
` ` ` ` ` ` `


firm.Topic: Efficiency, Effectiveness, and
` ` ` ` `


Value `




8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict betweenthe
` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` `


two goals.
` `




TRUE

Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
` ` ` ` ` ` ` ` ` ` ` ` ` `




AACSB: Analytical Thinking ` `


Blooms:
AnalyzeDifficulty ` `


: 1 Easy ` `


Learning Objective: 01-04 Evaluate the efficiency of a
` ` ` ` ` ` `


firm.Topic: Efficiency, Effectiveness, and
` ` ` ` `


Value `




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Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.