TEST BANK for Operations and Supply Chain Management 16th Edition Jacobs / All Chapters 1 - 22 / Full Complete |ULTIMATE GUIDE GRADED A+

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Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.

,Chapter 01 Test Bank Static ?` ?` ?` ?`




1. Efficiency means doing the right things to create the most value for the company.
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FALSE

Efficiency means doing something at the lowest possible cost.
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2. Effectiveness means doing the right things to create the most value for the company.
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TRUE

Effectiveness means doing the right things to create the most value for the company.
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AACSB: Analytical Thinking ?` ?`


Blooms:
RememberDiffic ?` ?`


ulty: 1 Easy ?` ?`


Learning Objective: 01-04 Evaluate the efficiency of a
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firm.Topic: Efficiency, Effectiveness, and
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Value ?`




3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms,
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wecould refer to this doctor as being efficient but not effective.
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TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
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Thedoctor performed the surgery without error. Because the patient died, no value was created.
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AACSB: Analytical Thinking ?` ?`


Blooms:
AnalyzeDifficulty: 2 ?` ?` ?`


Medium ?`


Learning Objective: 01-04 Evaluate the efficiency of a
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firm.Topic: Efficiency, Effectiveness, and
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Value ?`




4. A worker can be efficient without being effective.
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TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most
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value.These are different things.
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Analytical AACSB: ?`


Thinking Blooms: ?` ?`


Understand Difficult ?` ?`


y: 2 Medium ?` ?`


Learning Objective: 01-04 Evaluate the efficiency of a
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firm. Topic: Efficiency, Effectiveness, and
?` ?` ?` ?` ?`


Value ?`




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Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.

, 5. A process can be effective without being efficient.
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TRUE

Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the
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customer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being
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effective,though, means minimizing the amount of time customers need to wait in line.
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Analytical AACSB: ?`


Thinking Blooms: ?` ?`


Understand Difficult ?` ?`


y: 2 Medium ?` ?`


Learning Objective: 01-04 Evaluate the efficiency of a
?` ?` ?` ?` ?` ?` ?`


firm. Topic: Efficiency, Effectiveness, and ?` ?` ?` ?` ?`


Value ?`




6. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create
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anddeliver the firm's primary products and services.
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TRUE

Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and
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deliverthe firm's primary products and services.
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AACSB: Analytical Thinking ?` ?`


Blooms:
RememberDiffic ?` ?`


ulty: 1 Easy ?` ?`


Learning Objective: 01-01 Identify the elements of operations and supply chain management. (OSCM)
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Topic: What Is Operations and Supply Chain Management? ?` ?` ?` ?` ?` ?` ?`




7. The term "value" refers to the relationship between quality and the price paid by the consumer.
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TRUE

Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`




AACSB: Analytical Thinking ?` ?`


Blooms:
RememberDiffic ?` ?`


ulty: 1 Easy ?` ?`


Learning Objective: 01-04 Evaluate the efficiency of a
?` ?` ?` ?` ?` ?` ?`


firm.Topic: Efficiency, Effectiveness, and ?` ?` ?` ?` ?`


Value ?`




8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict
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betweenthe two goals.
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TRUE

Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`




AACSB: Analytical Thinking ?` ?`


Blooms:
AnalyzeDifficult ?` ?`


y: 1 Easy ?` ?`


Learning Objective: 01-04 Evaluate the efficiency of a
?` ?` ?` ?` ?` ?` ?`


firm.Topic: Efficiency, Effectiveness, and ?` ?` ?` ?` ?`


Value ?`




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Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.