Chapter 1: Introduction to Collision Repair Exam Questions And Answers

Adjusters - ANS People who determine the value of what was destroyed or damaged by fire or other loss Aftermarket parts - ANS Non original equipment made by a manufacturer other than the auto maker Auto recycler - ANS Purchase damaged, abandoned or used vehicles and sell usable parts Auto salvage yard - ANS Buys wrecked vehicles and sells parts Block sanded - ANS A method of leveling out surface irregularities with a rubber sanding block and sandpaper Body shop estimates - ANS Written account of what a collision repair will include and how muc it will cost in materials and labor Body technician - ANS A person who repairs the body of a damaged vehicle Claim - ANS When an insured person suffers a loss and reports this loss to the insurance company Claim center - ANS A location where an insured can go to and make a claim. (Can be online) Combination technicians - ANS Performs all types of repairs on damaged vehicles, e.g. body, frame, mechanical, refinishing and detailing Comprehensive insurance - ANS Insurance coverage that helps pay for losses due to theft, fire, or other causes of collision Deductible - ANS The part of the repair cost that the customer pays out-of-pocket Detailer - ANS A person who carefully cleans repaired vehicles before delivery. Detailers may also apply decals and buff paint Detailing - ANS The systematic rejuvenation and protection of the various surfaces of a vehicle Direct repair agreement - ANS An arrangement between a collision repair shop and an insurance company, where the customer brings their claim directly to that shop