Zendesk Administrator Exam- Section 6 Security and Data Persistence.pdf file:///C:/Users/HP/Desktop/New%20fo/Zendesk%20Administrator%
Zendesk Administrator Exam- Section 6 Security
and Data Persistence
1. Zendesk Sandbox
Answer A stand alone instance of your Zendesk based on your current settings, including
account name, branding, localization, and agents. Use the sandbox for testing triggers,
automations, etc. without effecting production environment.
2. Zendesk open support instance
Answer Anyone can see your help center and submit requests.You have two options for setup
of users
registered (verified) and non registered
3. When and agent leaves you can reassign their tickets two ways
Answer 1. Manually reassign each ticket
2. Bulk reassign each ticket Admin>manage>people>select assigned
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,Zendesk Administrator Exam- Section 6 Security and Data Persistence.pdf file:///C:/Users/HP/Desktop/New%20fo/Zendesk%20Administrator%
tickets
4. SSL for Zendesk
Answer Secure Socket Layer is an a encryptions protocol that ensures secure communications
with your help center. SSL is enabled by default for all Zendesk.com sub domains.
5. Zendesk EV Indicator
Answer Zendesk indicates SSL to through customers browser by https (HTTP Secure) ad by a
padlock icon in address bar. If you create your own sud domain (example support.modcam.com
instead of modcam.zendesk.com) the SSL no longer applies
6. What are the 3 "ways" you can configure you Zendesk Support Instance for access?
Answer Restricted, open, or closed
7. Unverified/Unregistered Users in Zendesk and example
Answer Users that are not prompted to verify their email addresses.This could be a
recommended solution for email only support or instances where do not want users visiting the
help center.
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2 of 15 9/10/2024, 8:36
Zendesk Administrator Exam- Section 6 Security
and Data Persistence
1. Zendesk Sandbox
Answer A stand alone instance of your Zendesk based on your current settings, including
account name, branding, localization, and agents. Use the sandbox for testing triggers,
automations, etc. without effecting production environment.
2. Zendesk open support instance
Answer Anyone can see your help center and submit requests.You have two options for setup
of users
registered (verified) and non registered
3. When and agent leaves you can reassign their tickets two ways
Answer 1. Manually reassign each ticket
2. Bulk reassign each ticket Admin>manage>people>select assigned
1/
1 of 15 9/10/2024, 8:36
,Zendesk Administrator Exam- Section 6 Security and Data Persistence.pdf file:///C:/Users/HP/Desktop/New%20fo/Zendesk%20Administrator%
tickets
4. SSL for Zendesk
Answer Secure Socket Layer is an a encryptions protocol that ensures secure communications
with your help center. SSL is enabled by default for all Zendesk.com sub domains.
5. Zendesk EV Indicator
Answer Zendesk indicates SSL to through customers browser by https (HTTP Secure) ad by a
padlock icon in address bar. If you create your own sud domain (example support.modcam.com
instead of modcam.zendesk.com) the SSL no longer applies
6. What are the 3 "ways" you can configure you Zendesk Support Instance for access?
Answer Restricted, open, or closed
7. Unverified/Unregistered Users in Zendesk and example
Answer Users that are not prompted to verify their email addresses.This could be a
recommended solution for email only support or instances where do not want users visiting the
help center.
2/
2 of 15 9/10/2024, 8:36
