iQMS Orientation for BPS Exam
Questions & Answers 2024/2025
Which of the following are Process Handbooks in iQMS?
-Policies
-Procedures
-Business process services Process handouts
-Testing Guidelines
-Project Procedures Manual - ANSWERSBusiness process services Process handouts
During which stage of the project lifestyle, is Customer Satisfaction Survey...
-At the end of the project
-At the end of six months
-At the end of four months
-At the end of the project or at the end of six months, which...
-At the end of the project or at the end of four months, which... - ANSWERSAt the end of the project or
at the end of six months, which...
What does the Loyalty parameter in the Customer Satisfaction...
-Loyalty of Customer among other customers
-Customer would recommend TCS within and outside...
-Customer would recommend project lead within and...
-All of the above
-None of the above - ANSWERSCustomer would recommend TCS within and outside...
While developing the initial plan for your project, the team has made 15.....
-Assumptions are definitely an input to risk identification
-Assumptions can be changed, so it does not matter
,-There is no time to relook at the Assumptions. The team should..
-The team is equipped to handle all scenarios - ANSWERSAssumptions are definitely an input to risk
identification
Which among the following is the TCS Quality Policy?
-To achieve customer and other stakeholders satisfaction by delivering solutions which meet their need...
-To become the top most IT services Organization across the globe
-To ensure "Experience Certainty"
-None of the above - ANSWERSTo achieve customer and other stakeholders satisfaction by delivering
solutions which meet their need...
Which of the following defines the manual for 5D life cycle phases for Business services and deliverable...
-Guidelines and Standards
-Business Processes Services Process Handbook
-Project Procedures Manual for Business Process Services
-Estimation guidelines - ANSWERSBusiness Processes Services Process Handbook
In which of the following conditions is the overall cause mandated for a Customer Satisfaction...
A) CSI is below 85%
B) Recommendation rating is 'Probably Not' or 'Definitely Not'
C) TCS rank is 'Third' or 'Not in Top Three' - ANSWERSA,B and C
Which of the following graphical tools is used to monitor process variable over time and time and helpful
in identifying trends and cycles?
-Pareto Chart
-Pie Chart
-Run Chart
-Histogram - ANSWERSRun Chart
Which of the following are the components of Cost of Quality (CoQ)?
, -All efforts other than SDLC efforts
-Prevented, Appraisal and Rework
-Cost of finding and removing defects
% effort spent on incorporating CRs - ANSWERSPrevented, Appraisal and Rework
Which of the following Project Management area are covered in a Project Management Review (PMR)
-Customer Relationship Health
-Process Health
-Product Health
-Financial Health
-All of these - ANSWERSAll of these
During Change Management, in what sequence are the following activities carried out?
A. Accept and authorize the Change
B. Review the Change implemented and sign off
C. Review and recommend processing of the Change request
D. Raise a Change Request
E. Evaluate, Prioritize and Conduct impact Analysis
F. Implement/ Monitor the Change - ANSWERSD,E,C,A,F,B
There are several steps in Risk management and one of them is Risk Response Planning for the threats or
risks that could negatively impact your project. Which of the following activates are part of Risk response
Planning?
-Reducing project threats
-Identifying risks
-Risk owner deciding the appropriate risk response (Reduce, Accept, Avoid, Transfer)based on the risk
exposure
-Determining whether the risk has occurred - ANSWERSRisk owner deciding the appropriate risk
response (Reduce, Accept, Avoid, Transfer)base on the risk exposure
Questions & Answers 2024/2025
Which of the following are Process Handbooks in iQMS?
-Policies
-Procedures
-Business process services Process handouts
-Testing Guidelines
-Project Procedures Manual - ANSWERSBusiness process services Process handouts
During which stage of the project lifestyle, is Customer Satisfaction Survey...
-At the end of the project
-At the end of six months
-At the end of four months
-At the end of the project or at the end of six months, which...
-At the end of the project or at the end of four months, which... - ANSWERSAt the end of the project or
at the end of six months, which...
What does the Loyalty parameter in the Customer Satisfaction...
-Loyalty of Customer among other customers
-Customer would recommend TCS within and outside...
-Customer would recommend project lead within and...
-All of the above
-None of the above - ANSWERSCustomer would recommend TCS within and outside...
While developing the initial plan for your project, the team has made 15.....
-Assumptions are definitely an input to risk identification
-Assumptions can be changed, so it does not matter
,-There is no time to relook at the Assumptions. The team should..
-The team is equipped to handle all scenarios - ANSWERSAssumptions are definitely an input to risk
identification
Which among the following is the TCS Quality Policy?
-To achieve customer and other stakeholders satisfaction by delivering solutions which meet their need...
-To become the top most IT services Organization across the globe
-To ensure "Experience Certainty"
-None of the above - ANSWERSTo achieve customer and other stakeholders satisfaction by delivering
solutions which meet their need...
Which of the following defines the manual for 5D life cycle phases for Business services and deliverable...
-Guidelines and Standards
-Business Processes Services Process Handbook
-Project Procedures Manual for Business Process Services
-Estimation guidelines - ANSWERSBusiness Processes Services Process Handbook
In which of the following conditions is the overall cause mandated for a Customer Satisfaction...
A) CSI is below 85%
B) Recommendation rating is 'Probably Not' or 'Definitely Not'
C) TCS rank is 'Third' or 'Not in Top Three' - ANSWERSA,B and C
Which of the following graphical tools is used to monitor process variable over time and time and helpful
in identifying trends and cycles?
-Pareto Chart
-Pie Chart
-Run Chart
-Histogram - ANSWERSRun Chart
Which of the following are the components of Cost of Quality (CoQ)?
, -All efforts other than SDLC efforts
-Prevented, Appraisal and Rework
-Cost of finding and removing defects
% effort spent on incorporating CRs - ANSWERSPrevented, Appraisal and Rework
Which of the following Project Management area are covered in a Project Management Review (PMR)
-Customer Relationship Health
-Process Health
-Product Health
-Financial Health
-All of these - ANSWERSAll of these
During Change Management, in what sequence are the following activities carried out?
A. Accept and authorize the Change
B. Review the Change implemented and sign off
C. Review and recommend processing of the Change request
D. Raise a Change Request
E. Evaluate, Prioritize and Conduct impact Analysis
F. Implement/ Monitor the Change - ANSWERSD,E,C,A,F,B
There are several steps in Risk management and one of them is Risk Response Planning for the threats or
risks that could negatively impact your project. Which of the following activates are part of Risk response
Planning?
-Reducing project threats
-Identifying risks
-Risk owner deciding the appropriate risk response (Reduce, Accept, Avoid, Transfer)based on the risk
exposure
-Determining whether the risk has occurred - ANSWERSRisk owner deciding the appropriate risk
response (Reduce, Accept, Avoid, Transfer)base on the risk exposure
