SimChart 79 post-case
True or false? A patient's outstanding balances are accounts payable. - answer False
True or false? When accepting a credit card for payment, the medical assistant should
verify the name and the expiration date on the credit card. - answer True
True or false? Payments are accepted via mail but not over the phone. - answer False
A clinic might not send a refund to a patient immediately because: - answer the credit
maybe retained and applied toward those future visits if the patient has frequent
appointments, it might be medical office policy to hold a
Which of the following is not a guideline for phone collections? - answer Show hostility
toward the patient for not paying
When a patient has a balance on their account, a ________ is prepared which will show
any changes with in the last month. - answer patient statement
Along with the administrative, billing and clinical duties of the medical assistant. This
professional is responsible for assisting the physician in educating patients about The
Anatomical Gift Act. This act focuses on: - answer Organ donation
True or false? A patient's outstanding balances are accounts payable. - answer False
True or false? When accepting a credit card for payment, the medical assistant should
verify the name and the expiration date on the credit card. - answer True
True or false? Payments are accepted via mail but not over the phone. - answer False
A clinic might not send a refund to a patient immediately because: - answer the credit
maybe retained and applied toward those future visits if the patient has frequent
appointments, it might be medical office policy to hold a
Which of the following is not a guideline for phone collections? - answer Show hostility
toward the patient for not paying
When a patient has a balance on their account, a ________ is prepared which will show
any changes with in the last month. - answer patient statement
Along with the administrative, billing and clinical duties of the medical assistant. This
professional is responsible for assisting the physician in educating patients about The
Anatomical Gift Act. This act focuses on: - answer Organ donation
