CHAPTER 16 MultiChoice(bus 4406)
1. Common cause variation is
a. Controllable at the sources
b. Called assignable cause
c. Can be reduced by statistical process control methods
d. The responsibility of management - correct answer ✔✔D
Which of the following is not a component of a control system?
a. Statistical sampling
b. Measures of actual performance
c. Goals or standards
d. Comparison of actual performance with standards or goals for corrective action if necessary - correct
answer ✔✔A
In the 1:10:100 Rule, which of the following would be correct?
a. If a defect or service error is identified and corrected at the design stage, it might cost $100 to fix.
b. If a defect or service error is identified and corrected at the production process stage, it might cost
$100 to fix.
c. If a defect or service error is identified and corrected after it reaches the customer, it might cost $100
to fix.
d. If a defect or service error is identified and corrected at the design stage, it might cost $1 $10 $100 =
$1,000 to fix. - correct answer ✔✔C
Quality at the source means that quality is controlled by
, a. People responsible for the work
b. Quality control managers
c. Front line supervisors
d. Top management - correct answer ✔✔A
Testing whether a computer boots up the first time is an example of
a. Supplier certification and management
b. In-process control
c. Finished goods control
d. Statistical process control - correct answer ✔✔C
Evaluating the trade-offs between the costs of detecting and replacing a defective part or allowing it to
continue on through the production process is related to
a. Supplier certification and management
b. In-process control
c. Finished goods control
d. Statistical process control - correct answer ✔✔B
Which of the following is most closely related to Statistical Process Control (SPC)?
a. Removing common causes of variation
b. Removing special causes of variation
c. Removing all causes of variation
d. Computing process capability - correct answer ✔✔B
Common cause variation
1. Common cause variation is
a. Controllable at the sources
b. Called assignable cause
c. Can be reduced by statistical process control methods
d. The responsibility of management - correct answer ✔✔D
Which of the following is not a component of a control system?
a. Statistical sampling
b. Measures of actual performance
c. Goals or standards
d. Comparison of actual performance with standards or goals for corrective action if necessary - correct
answer ✔✔A
In the 1:10:100 Rule, which of the following would be correct?
a. If a defect or service error is identified and corrected at the design stage, it might cost $100 to fix.
b. If a defect or service error is identified and corrected at the production process stage, it might cost
$100 to fix.
c. If a defect or service error is identified and corrected after it reaches the customer, it might cost $100
to fix.
d. If a defect or service error is identified and corrected at the design stage, it might cost $1 $10 $100 =
$1,000 to fix. - correct answer ✔✔C
Quality at the source means that quality is controlled by
, a. People responsible for the work
b. Quality control managers
c. Front line supervisors
d. Top management - correct answer ✔✔A
Testing whether a computer boots up the first time is an example of
a. Supplier certification and management
b. In-process control
c. Finished goods control
d. Statistical process control - correct answer ✔✔C
Evaluating the trade-offs between the costs of detecting and replacing a defective part or allowing it to
continue on through the production process is related to
a. Supplier certification and management
b. In-process control
c. Finished goods control
d. Statistical process control - correct answer ✔✔B
Which of the following is most closely related to Statistical Process Control (SPC)?
a. Removing common causes of variation
b. Removing special causes of variation
c. Removing all causes of variation
d. Computing process capability - correct answer ✔✔B
Common cause variation
