Standard Operating Procedure (SOP) - Rule for how personnel should perform routine functions
or emergency operations. Procedures are usually written in a handbook, so that all firefighters can
become familiar.
Policy - GUIDE TO DECISION MAKING IN AN ORGANIZATION. Policies set boundaries and establish
standards of conduct that an organization expects from its members.
Authority Having Jurisdiction - Term used in codes and standards to identify the legal entity,such
as a building or fire official, that has the statutory authority to enforce a code and to approve or require
equipment; may be a unit of a local,state,or federal government, depending on where the work occurs.
Panic Hardware - Hardware mounted on exit doors in public buildings that unlock from the inside
and enables doors to be opened when pressure is applied to the release mechanism.
Interoperability - Ability of two or more systems or components to exchange information and use
the information that has been exchanged.
Culture - The shared assumption,beliefs,and values of a group or organization
Jargon - The specialized or technical language of a trade,profession,or similar group
All-Hazards Concept - Provides a coordinated approach to a wide variety of incidents; all
responders use similar,coordinated approach with a common set of authorities, protections and
resources.
Line function - Personnel who provide emergency services to EXTERNAL customers
Staff/Support Function - Personnel who provide ADMINISTRATIVE AND LOGISTICAL support to the
line units (internal customers)
, Internal Customers - Employees and membership of the organization
External Customers - Citizens of the service area protected by the organization
Wildland/Urban Interface - Line,area,or zone where an undeveloped wild land area meets a
human development area. AKA Urban/wild land Interface
Incident Fireproof - Obsolete term for resistance to fire; inappropriate because all materials
except water will burn. Other terms such as fire resistive or fire resistant should be used
Command System - Standardized approach to incident management that facilities interaction
between cooperating agencies; adaptable to incident of any size or type.
Procedure - ~STEP-BY-STEP written plan that is closely related to a policy.
~Are detailed written plans that list specific steps for approaching a recurring problem or situation.
Standard - A set of principles, protocols,or procedures that is developed by communities through
consensus.
Code - A collection or rules and regulations that has been enacted by law in a particular
jurisdiction.
Colonial North America - In 1608, Jamestown had the first recorded major fire in the New World.
1631 - The city of Boston banned thatched roofs and wooden chimneys to prevent the outbreaks
of fires.
1653 - The city purchased its first fire engine.