Fire Officer Principles and Practice Work Book Chp. 4 with 100% correct answers(GUARANTEED SUCCESS))

Environmental noise A physical or sociological condition that interferes with the message in the communication process Communication cycle The path a message takes from and back to its original source Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:00 / 0:15 Full screen Brainpower Read More Active listening The ability to accuratly interpret comments, concerns, and questions Company journal A log book that records emergency, routine, or special activities and any liability-creating event, including special visitors to the fire station Supervisor's report A form completed by an immediate supervisor after an injury or property damage accident Interrogatories A series of formal written questions sent to the opposing side General orders Short-term documents signed by the fire chief and lasting for a period of days to 1 year or more Standard operating procedures A written organizational directive that prescribes specific operational methods to be followed routinely for the performance of designated operations or actions Formal communication A letter or report presented on a fire department letterhead and signed by the chief officer or headquarters staff person Recommendation report A decision document prepared by the officer for the senior staff to support a decision or action circular Communication is a ____________________ process in repetitive cycles influence the tone of voice or the look that accompanies a message can ____________________ the receiver's interpretation of the meaning method The medium refers to the ____________________ that is used to convey the information from the sender to the receiver one if ____________________ of the components of the communication process is missing, communication does not occur noise Any thing thet interferes with a message completing the communication cycle is ____________________ same When using a radio at an emergency scene, the messages at a minor incident should sound the ____________________ as the messages at a major incident morning One purpose of the ____________________ report is to identify any personnel or resource shortages as soon as possible after the on-duty personnel report for duty Infrequent reports ____________________ ____________________ usually require a fire officer's personal attention to ensure that the report's information is complete and concise news release A fire department can reach a large audience, at virtually no cost, by using a well prepared ____________________ ____________________ social media The term ____________________ ____________________ describes a continually changing utilization of digital communications in which users create online communities to share information C. Two people exchange information and develop a mutual understanding Successful communication occurs when: B. received and understood Effective communication does not occur unless the intended message has been: A. message The text of the communication, the information, is the: D. sender The person in the communication cycle resposible for ensuring that the message is formulated properly is the: C. minimize misinterpretations When sending a message, any behavior is up for interpretation, so we must be careful to send only the intended message and attempt to: B. inteprets the message The receiver is the person who receives and: D. feedback The communication cycle is completed by the verification of the receiver's interpretation of the message, which is also referred to as the: A. listen For a supervisor to function effectively and accurately interpret concerns, he or she must be able to: C. undertand the fire fighter's viewpoint The purpose of active listening is to help the fire officer to: