1 | P a g e | © copyright 2024/2025 | Grade A+
ITSM CIS Practice Questions & 100%
Correct Answers
What types of CI's will be included in a report run against the cmdb_ci_computer
table?
A. Just CIs defined directly in cmdb_ci_computer
B. CIs defined directly in cmdb_ci_computer and all parent classes
C. CIs defined directly in cmdb_ci_computer and all child classes
✓ :~~ C. CI's defined directly in cmdb_ci_computer and all child classes
Which field from the configuration item will automatically populate in the
Assignment group field of an incident record?
A. Managed by
B. Support group
C. Approval group
D. Change group
✓ :~~ B. Support group
(Pg. 290)
Master01 | September, 2024/2025 | Latest update
, 2 | P a g e | © copyright 2024/2025 | Grade A+
Which of the following are defined for a given change model? (Choose three.)
A. Phase transitions
B. State model
C. State transition conditions
D. Phase model
E. State transitions
✓ :~~ B. State model
C. State transition conditions
E. State transitions
(Pg. 398)
When is a change task for Post Implementation Review created for an unauthorized
change?
A. When the change request moves to Close
B. When a change manager accepts the change
C. When the change request moves to a state of Review
D. When the change request moves to a state of Assess
Master01 | September, 2024/2025 | Latest update
, 3 | P a g e | © copyright 2024/2025 | Grade A+
✓ :~~ C. When the change request moves to a state of Review
(Pg. 454)
Which should be used to explore the entire hierarchy and table definitions of the
Configuration Management Database Classes?
A. Reports
B. CI Class Manager
C. Application Menus
D. Dependency View
✓ :~~ B. CI Class Manager
(Pg. 33)
Which of the following cannot be defined or set through a Catalog UI Policy?
A. Setting a variable to mandatory
B. Apply a requirement to all form views
C. Setting a catalog category to visible
D. Setting a variable to read-only
Master01 | September, 2024/2025 | Latest update
, 4 | P a g e | © copyright 2024/2025 | Grade A+
✓ :~~ B. Apply a requirement to all form views
(Pg.148)
Which type of catalog item should be used to create an incident record from the
portal?
A. Incident Template
B. Request Item
C. Order Guide
D. Record Producer
✓ :~~ D. Record Producer
(Pg. 138)
Which incident management roles are activated by installing the ITSM Roles plugin
(com.snc.itsm.roles)? (Choose two.)
A. sn_incident_read
B. itsm_incident_read
C. incident_manager
Master01 | September, 2024/2025 | Latest update
ITSM CIS Practice Questions & 100%
Correct Answers
What types of CI's will be included in a report run against the cmdb_ci_computer
table?
A. Just CIs defined directly in cmdb_ci_computer
B. CIs defined directly in cmdb_ci_computer and all parent classes
C. CIs defined directly in cmdb_ci_computer and all child classes
✓ :~~ C. CI's defined directly in cmdb_ci_computer and all child classes
Which field from the configuration item will automatically populate in the
Assignment group field of an incident record?
A. Managed by
B. Support group
C. Approval group
D. Change group
✓ :~~ B. Support group
(Pg. 290)
Master01 | September, 2024/2025 | Latest update
, 2 | P a g e | © copyright 2024/2025 | Grade A+
Which of the following are defined for a given change model? (Choose three.)
A. Phase transitions
B. State model
C. State transition conditions
D. Phase model
E. State transitions
✓ :~~ B. State model
C. State transition conditions
E. State transitions
(Pg. 398)
When is a change task for Post Implementation Review created for an unauthorized
change?
A. When the change request moves to Close
B. When a change manager accepts the change
C. When the change request moves to a state of Review
D. When the change request moves to a state of Assess
Master01 | September, 2024/2025 | Latest update
, 3 | P a g e | © copyright 2024/2025 | Grade A+
✓ :~~ C. When the change request moves to a state of Review
(Pg. 454)
Which should be used to explore the entire hierarchy and table definitions of the
Configuration Management Database Classes?
A. Reports
B. CI Class Manager
C. Application Menus
D. Dependency View
✓ :~~ B. CI Class Manager
(Pg. 33)
Which of the following cannot be defined or set through a Catalog UI Policy?
A. Setting a variable to mandatory
B. Apply a requirement to all form views
C. Setting a catalog category to visible
D. Setting a variable to read-only
Master01 | September, 2024/2025 | Latest update
, 4 | P a g e | © copyright 2024/2025 | Grade A+
✓ :~~ B. Apply a requirement to all form views
(Pg.148)
Which type of catalog item should be used to create an incident record from the
portal?
A. Incident Template
B. Request Item
C. Order Guide
D. Record Producer
✓ :~~ D. Record Producer
(Pg. 138)
Which incident management roles are activated by installing the ITSM Roles plugin
(com.snc.itsm.roles)? (Choose two.)
A. sn_incident_read
B. itsm_incident_read
C. incident_manager
Master01 | September, 2024/2025 | Latest update
