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SPMT 217 Ch. 2 Exam Questions With
Correct Answers.
Goals of Sport managers? - answer✔✔To get workers to do what the manager wants in an
efficient and cost-effective manner
Scientific Management - answer✔✔- "Taylorism": workers should not be doing the same job
different ways, but instead in the "one best way" (most efficient way)
- Manager can get workers to perform job the "best way" by enticing them with economic
rewards
Human Relations Movement - answer✔✔- Today, it is common to view the study of human
behavior within organizations as a combination of the scientific management and human
relations approaches
- Hawthorne Studies: social factors in the workplace were important, and job satisfaction and
output depended more on cooperation and a feeling of worth than on physical conditions
- Mary Parker Follett: believed that effective, motivational management existed in partnership
and cooperation
Organizational Behavior - answer✔✔- Organizational behavior, OB: is the study and application
of the human side of management and organizations
- Includes dealing with modern changes: downsizing, globalization, information technology,
diversity
- Better human resources = "competitive advantage"
Functional Areas of Management - answer✔✔- Sport managers must perform in a number of
functional areas and execute various activities in fulfilling the demands of their jobs
- Key Areas include: Planning, Organizing, Leading, Evaluating
- This list is not comprehensive because organizations are constantly evolving
Functional Areas: Planning - answer✔✔- Planning: defining organizational goals and
determining the appropriate means by which to achieve these desired goals
- Setting "course of action" for the sport organization
- Organizational plans change and evolve: should not be viewed as "set in stone"; adjustable
SPMT 217 Ch. 2 Exam Questions With
Correct Answers.
Goals of Sport managers? - answer✔✔To get workers to do what the manager wants in an
efficient and cost-effective manner
Scientific Management - answer✔✔- "Taylorism": workers should not be doing the same job
different ways, but instead in the "one best way" (most efficient way)
- Manager can get workers to perform job the "best way" by enticing them with economic
rewards
Human Relations Movement - answer✔✔- Today, it is common to view the study of human
behavior within organizations as a combination of the scientific management and human
relations approaches
- Hawthorne Studies: social factors in the workplace were important, and job satisfaction and
output depended more on cooperation and a feeling of worth than on physical conditions
- Mary Parker Follett: believed that effective, motivational management existed in partnership
and cooperation
Organizational Behavior - answer✔✔- Organizational behavior, OB: is the study and application
of the human side of management and organizations
- Includes dealing with modern changes: downsizing, globalization, information technology,
diversity
- Better human resources = "competitive advantage"
Functional Areas of Management - answer✔✔- Sport managers must perform in a number of
functional areas and execute various activities in fulfilling the demands of their jobs
- Key Areas include: Planning, Organizing, Leading, Evaluating
- This list is not comprehensive because organizations are constantly evolving
Functional Areas: Planning - answer✔✔- Planning: defining organizational goals and
determining the appropriate means by which to achieve these desired goals
- Setting "course of action" for the sport organization
- Organizational plans change and evolve: should not be viewed as "set in stone"; adjustable
