MT1 QUESTIONS AND CORRECT
DETAILED ANSWERS
1) Communication is the process of
n
A) transferring information and meaning.
B) listening actively.
C) writing messages.
D) none of the above. - A
2) Improving your communication skills will enhance your career because
A) having great ideas won't help you much, unless you can communicate them effectively.
B) the higher you rise in an organization, the more important your communication skills will be.
C) you'll need to connect with decision makers outside of your area of expertise.
D) all of the above. - D
3) All of the following except ________ will make your business messages more effective.
A) providing practical information
B) clarifying expectations and responsibilities
C) presenting information concisely and efficiently
D) discussing personal issues and complaining about problems - D
4) Which one of the following is not one of the traits possessed by professionals?
A) Meeting minimum qualifications
B) Demonstrating a sense of etiquette
C) Maintaining a positive outlook
D) Being dependable and accountable - A
5) The quality of performing at a high level and conducting oneself with pride and purpose is known as
A) expediency.
B) professionalism.
C) entrepreneurialism.
D) impression management. - B
,6) According to the concept of emotional intelligence, if you'll be speaking to people you don't know and
you can't find out more about them
A) don't worry because you can adjust to their needs on the fly.
B) always put your own needs before their needs.
C) rely on chance and circumstance to help you relate to their needs.
D) use common sense and imagination to relate to their needs. - D
7) Stakeholders affected by the quality of business communication include
A) customers.
B) employees.
C) suppliers.
D) all of the above. - D
8) Which of the following is not a characteristic of effective business messages?
A) They provide practical information.
B) They present the writer's opinions as facts.
C) They state precise audience responsibilities.
D) They highlight and summarize essential information. - B
9) Business communication is often more demanding than social communication because
communication on the job is affected by
A) the pervasiveness of technology.
B) the growing reliance on teamwork in business.
C) the globalization of business.
D) all of the above. - D
10) A flatter organizational structure
A) tends to increase the chance of communication breakdowns.
B) helps make communication flow more efficiently.
C) is obsolete now that social networking is so widespread.
D) is helpful for small companies only. - B
11) In which of the following organizational structures do employees report to two managers at the
same time?
A) Virtual organization
,B) Matrix structure
C) Network structure
D) None of the above - B
12) The term corporate culture refers to
A) the number of organizational levels within a corporation.
B) the extent to which corporations dominate a particular culture.
C) the mixture of values, traditions, and habits that give a company its atmosphere and
personality.
D) a company's sponsorship of events such as concerts and plays. - C
13) An example of downward communication is
A) a junior staff person giving information to a staff supervisor.
B) a sales manager giving instructions to a salesperson.
C) an email message about sick leave from one staff secretary to another.
D) a company briefing held on the organization's top floor. - B
14) An example of horizontal communication is
A) a junior staff person giving information to a staff supervisor.
B) a company briefing held on the organization's ground floor.
C) an email message about sick leave sent from one department secretary to a secretary in a
different department.
D) all of the above. - C
15) Every organization has ________, which encompasses all communication that occurs outside the
lines of command in the company's organization structure.
A) a lateral communication network
B) a peer-to-peer communication network
C) an informal communication network
D) an adjacent communication network - C
16) In most organizations, the rumor mill tends to be particularly active when
A) employees are satisfied with their jobs.
B) formal communication channels are working efficiently.
, C) employees are wasting company time.
D) the formal communication network is not providing the information employees want. - D
17) ________ communication flows between departments to help employees share information,
coordinate tasks, and solve complex problems.
A) Upward
B) Downward
C) Horizontal
D) Diagonal - C
18) An audience-centered approach to communication involves
A) saying whatever it takes to win over the members of your audience.
B) embedding a layer of technology between you and your audience members.
C) respecting, understanding, and meeting the needs of your audience members.
D) focusing on how the members of the audience can help you obtain your goals. - C
19) Generally speaking, limitations of the formal communication network
A) discourage employees from taking advantage of social media.
B) have not affected the popularity of social media in the business environment.
C) have helped to spur the growth of social media in the business environment.
D) do none of the above. - C
20) In ________, communication breakdowns and delays can occur as messages are passed up and down
through multiple layers of management.
A) inverted organizational structures
B) tall organizational structures
C) reflexive organizational structures
D) open organizational structures - B
21) To make your communication more effective,
A) clearly address your audience's wants and needs—not yours.
B) include as much information as possible, even if you're not sure it's necessary.
C) prepare the message as if the audience is not interested.
D) do all of the above. - A
DETAILED ANSWERS
1) Communication is the process of
n
A) transferring information and meaning.
B) listening actively.
C) writing messages.
D) none of the above. - A
2) Improving your communication skills will enhance your career because
A) having great ideas won't help you much, unless you can communicate them effectively.
B) the higher you rise in an organization, the more important your communication skills will be.
C) you'll need to connect with decision makers outside of your area of expertise.
D) all of the above. - D
3) All of the following except ________ will make your business messages more effective.
A) providing practical information
B) clarifying expectations and responsibilities
C) presenting information concisely and efficiently
D) discussing personal issues and complaining about problems - D
4) Which one of the following is not one of the traits possessed by professionals?
A) Meeting minimum qualifications
B) Demonstrating a sense of etiquette
C) Maintaining a positive outlook
D) Being dependable and accountable - A
5) The quality of performing at a high level and conducting oneself with pride and purpose is known as
A) expediency.
B) professionalism.
C) entrepreneurialism.
D) impression management. - B
,6) According to the concept of emotional intelligence, if you'll be speaking to people you don't know and
you can't find out more about them
A) don't worry because you can adjust to their needs on the fly.
B) always put your own needs before their needs.
C) rely on chance and circumstance to help you relate to their needs.
D) use common sense and imagination to relate to their needs. - D
7) Stakeholders affected by the quality of business communication include
A) customers.
B) employees.
C) suppliers.
D) all of the above. - D
8) Which of the following is not a characteristic of effective business messages?
A) They provide practical information.
B) They present the writer's opinions as facts.
C) They state precise audience responsibilities.
D) They highlight and summarize essential information. - B
9) Business communication is often more demanding than social communication because
communication on the job is affected by
A) the pervasiveness of technology.
B) the growing reliance on teamwork in business.
C) the globalization of business.
D) all of the above. - D
10) A flatter organizational structure
A) tends to increase the chance of communication breakdowns.
B) helps make communication flow more efficiently.
C) is obsolete now that social networking is so widespread.
D) is helpful for small companies only. - B
11) In which of the following organizational structures do employees report to two managers at the
same time?
A) Virtual organization
,B) Matrix structure
C) Network structure
D) None of the above - B
12) The term corporate culture refers to
A) the number of organizational levels within a corporation.
B) the extent to which corporations dominate a particular culture.
C) the mixture of values, traditions, and habits that give a company its atmosphere and
personality.
D) a company's sponsorship of events such as concerts and plays. - C
13) An example of downward communication is
A) a junior staff person giving information to a staff supervisor.
B) a sales manager giving instructions to a salesperson.
C) an email message about sick leave from one staff secretary to another.
D) a company briefing held on the organization's top floor. - B
14) An example of horizontal communication is
A) a junior staff person giving information to a staff supervisor.
B) a company briefing held on the organization's ground floor.
C) an email message about sick leave sent from one department secretary to a secretary in a
different department.
D) all of the above. - C
15) Every organization has ________, which encompasses all communication that occurs outside the
lines of command in the company's organization structure.
A) a lateral communication network
B) a peer-to-peer communication network
C) an informal communication network
D) an adjacent communication network - C
16) In most organizations, the rumor mill tends to be particularly active when
A) employees are satisfied with their jobs.
B) formal communication channels are working efficiently.
, C) employees are wasting company time.
D) the formal communication network is not providing the information employees want. - D
17) ________ communication flows between departments to help employees share information,
coordinate tasks, and solve complex problems.
A) Upward
B) Downward
C) Horizontal
D) Diagonal - C
18) An audience-centered approach to communication involves
A) saying whatever it takes to win over the members of your audience.
B) embedding a layer of technology between you and your audience members.
C) respecting, understanding, and meeting the needs of your audience members.
D) focusing on how the members of the audience can help you obtain your goals. - C
19) Generally speaking, limitations of the formal communication network
A) discourage employees from taking advantage of social media.
B) have not affected the popularity of social media in the business environment.
C) have helped to spur the growth of social media in the business environment.
D) do none of the above. - C
20) In ________, communication breakdowns and delays can occur as messages are passed up and down
through multiple layers of management.
A) inverted organizational structures
B) tall organizational structures
C) reflexive organizational structures
D) open organizational structures - B
21) To make your communication more effective,
A) clearly address your audience's wants and needs—not yours.
B) include as much information as possible, even if you're not sure it's necessary.
C) prepare the message as if the audience is not interested.
D) do all of the above. - A
