SERVICENOW CERTIFIED SYSTEM ADMINISTRATOR PRACTICE QUESTIONS 2024 UPDATED VERSION

SERVICENOW CERTIFIED SYSTEM
ADMINISTRATOR PRACTICE
QUESTIONS 2024 UPDATED VERSION

,SERVICENOW CERTIFIED SYSTEM
ADMINISTRATOR PRACTICE
QUESTIONS 2024 UPDATED VERSION
Base table for storing SLA records (NOT SLA definitions) is?

Options are :

task_sla

contract_sla

sla

sla_definition - correct answerstask_sla



What are possible import sources? (Select all that Apply)

Options are :

HTTP

CSV

EXCEL

JDBC

NETWORK

SFTP - correct answersHTTP, CSV, EXCEL, JDBC, SFTP



All workflows absolutely must have a beginning and an end.

Options are :

True / False - correct answersTrue



What does the banner frame contain?

Options are :

Logo and global navigation control

Task [task] and configuration item

, Self-service items

It is one set of table fields - correct answersLogo and global navigation control



Which application menu is used in capturing and moving changes from one instance to other?

Options are :

Update Set

Import Set

Change

None - correct answersUpdate Set



Where can you find the response time indicator?

Options are :

Any form that has the know icon: Ess self-service; itil users can get it through self-service and service
desk; admins and knowledge managers have additional ability with other modules

In the right hand corner of forms and lists

It's the filter views (i.e., when you run a report); the more you add the longer it gets

What is being secured (row or table) and the rights to it - correct answersIn the right hand corner of
forms and lists



Which of the following are captured in update set: (Select all that Apply)

Options are :

Group Creation

Incident Creation

Field Creation

Table Creation - correct answersField Creation, Table Creation



How do you deactivate an application?

Options are :

System diagnostics > upgrade history