SHRM - HR Competencies Guaranteed A
Competency ✔️ A collection of KSAOs that are needed for effective performance in the jobs in
question.
KSAOs ✔️ Knowledge, skills, abilities, and other characteristics.
How many competencies are there? ✔️ Eight (8).
What are the three clusters that the behavioral competencies are categorized into? ✔️ Leadership,
Interpersonal, and Business.
Leadership & Navigation ✔️ The KSAOs needed to navigate the organization and accomplish HR goals,
to create a compelling vision and mission for HR that aligns with the strategic direction and culture of
the organization, to lead and promote organizational change, to manage the implementation and
execution of HR initiatives, and to promote the role of HR as a key business partner.
Ethical Practice ✔️ The KSAOs needed to maintain high levels of personal and professional integrity,
and to act as an ethical agent who promotes core values, integrity, and accountability throughout the
organization.
Relationship Management ✔️ The KSAOs needed to create and maintain a network of professional
contacts within and outside of the organization, to build and maintain relationships, to work as an
effective member of a team, and to manage conflict while supporting the organization.
Communication ✔️ The KSAOs needed to effectively craft and deliver concise and informative
communications, to listen to and address the concerns of others, and to transfer and translate
information from one level or unit of the organization to another.
Global and Cultural Effectiveness ✔️ The KSAOs needed to value and consider the perspectives and
backgrounds of all parties, to interact with others in a global context, and to promote a diverse and
inclusive workplace.
,Business Acumen ✔️ The KSAOs needed to understand the organization's operations, functions, and
external environment, and to apply business tools and analyses that inform HR initiatives and operations
consistent with the overall strategic direction of the organization.
Consultation ✔️ The KSAOs needed to work with organizational stakeholders in evaluating business
challenges and identifying opportunities for the design, implementation, and evaluation of change
initiatives, and to build ongoing support for HR solutions that meet the changing needs of customers
and the business.
Critical Evaluation ✔️ The KSAOs needed to collect and analyze qualitative and quantitative data, and
to interpret and promote findings that evaluate HR initiatives and inform business decisions and
recommendations.
What are the sub competencies of Leadership & Navigation? ✔️ Navigating the organization, vision,
managing HR initiatives, and influence.
Navigating the organization ✔️ Works within parameters of the organization's hierarchy, processes,
systems, and policies.
Vision ✔️ Defines and supports a coherent vision and long-term goals for HR that support the strategic
direction of the organization.
Managing HR initiatives ✔️ Executes the implementation and management of HR projects or initiatives
that support HR and organizational objectives.
Influence ✔️ Inspires colleagues to understand and pursue the strategic vision and goals of HR and the
organization.
What are the sub competencies of Ethical Practice? ✔️ Personal integrity, professional integrity, and
ethical agent.
Personal Integrity ✔️ Demonstrates high levels of integrity in personal relationships and behaviors.
,Professional Integrity ✔️ Demonstrates high levels of integrity in professional relationships and
behaviors.
Ethical Agent ✔️ Cultivates the organization's ethical environment and ensures that policies and
practices reflect ethical values.
What are the sub competencies of Relationship Management? ✔️ Networking, relationship building,
teamwork, conflict management, and negotiation.
Networking ✔️ Process of developing mutually beneficial contacts through the exchange of
information.
Relationship building ✔️ Effectively builds and maintains relationships both within and outside of the
organization.
Teamwork ✔️ Participates as an effective team member, and builds, promotes, and leads effective
teams.
Conflict Management ✔️ Manages and resolves conflicts by identifying areas of common interest
among the parties in conflict.
Negotiation ✔️ A process in which two or more parties work together to reach agreement on a matter.
What are the sub competencies of Communication? ✔️ Delivering messages, exchanging organizational
information, and listening.
Delivering messages ✔️ Develops and delivers, to a variety of audiences, communications that are
clear, persuasive, and appropriate to the topic and situation.
Exchanging organizational information ✔️ Effectively translates and communicates messages among
organizational levels or units.
, Listening ✔️ Understands information provided by others.
What are the sub competencies of Global and Cultural Effectiveness? ✔️ Operating in a diverse
workplace, operating in a global environment, and advocating for a diverse and inclusive workplace.
Operating in a diverse workplace ✔️ Demonstrates openness and tolerance when working with people
from different cultural traditions.
Operating in a global environment ✔️ Effectively manages globally influenced workplace requirements
to achieve organizational goals.
Advocating for a diverse and inclusive workplace ✔️ Designs, implements, and promotes organizational
policies and practices to ensure diversity and inclusion in the workplace.
What are the sub competencies for Business Acumen? ✔️ Business and competitive awareness,
business analysis, and strategic alignment.
Business and competitive awareness ✔️ Understands the organization's operations, functions,
products, and services, and the competitive, economic, social, and political environments in which the
organization operates.
Business analysis ✔️ Applies business metrics, principles, and technologies to inform and address
business needs.
Strategic alignment ✔️ Aligns HR strategy, communications, initiatives, and operations with the
organization's strategic direction.
What are the sub competencies of Consultation? ✔️ Evaluating business challenges, designing HR
solutions, implementing and supporting HR solutions, change management, and customer interaction.
Competency ✔️ A collection of KSAOs that are needed for effective performance in the jobs in
question.
KSAOs ✔️ Knowledge, skills, abilities, and other characteristics.
How many competencies are there? ✔️ Eight (8).
What are the three clusters that the behavioral competencies are categorized into? ✔️ Leadership,
Interpersonal, and Business.
Leadership & Navigation ✔️ The KSAOs needed to navigate the organization and accomplish HR goals,
to create a compelling vision and mission for HR that aligns with the strategic direction and culture of
the organization, to lead and promote organizational change, to manage the implementation and
execution of HR initiatives, and to promote the role of HR as a key business partner.
Ethical Practice ✔️ The KSAOs needed to maintain high levels of personal and professional integrity,
and to act as an ethical agent who promotes core values, integrity, and accountability throughout the
organization.
Relationship Management ✔️ The KSAOs needed to create and maintain a network of professional
contacts within and outside of the organization, to build and maintain relationships, to work as an
effective member of a team, and to manage conflict while supporting the organization.
Communication ✔️ The KSAOs needed to effectively craft and deliver concise and informative
communications, to listen to and address the concerns of others, and to transfer and translate
information from one level or unit of the organization to another.
Global and Cultural Effectiveness ✔️ The KSAOs needed to value and consider the perspectives and
backgrounds of all parties, to interact with others in a global context, and to promote a diverse and
inclusive workplace.
,Business Acumen ✔️ The KSAOs needed to understand the organization's operations, functions, and
external environment, and to apply business tools and analyses that inform HR initiatives and operations
consistent with the overall strategic direction of the organization.
Consultation ✔️ The KSAOs needed to work with organizational stakeholders in evaluating business
challenges and identifying opportunities for the design, implementation, and evaluation of change
initiatives, and to build ongoing support for HR solutions that meet the changing needs of customers
and the business.
Critical Evaluation ✔️ The KSAOs needed to collect and analyze qualitative and quantitative data, and
to interpret and promote findings that evaluate HR initiatives and inform business decisions and
recommendations.
What are the sub competencies of Leadership & Navigation? ✔️ Navigating the organization, vision,
managing HR initiatives, and influence.
Navigating the organization ✔️ Works within parameters of the organization's hierarchy, processes,
systems, and policies.
Vision ✔️ Defines and supports a coherent vision and long-term goals for HR that support the strategic
direction of the organization.
Managing HR initiatives ✔️ Executes the implementation and management of HR projects or initiatives
that support HR and organizational objectives.
Influence ✔️ Inspires colleagues to understand and pursue the strategic vision and goals of HR and the
organization.
What are the sub competencies of Ethical Practice? ✔️ Personal integrity, professional integrity, and
ethical agent.
Personal Integrity ✔️ Demonstrates high levels of integrity in personal relationships and behaviors.
,Professional Integrity ✔️ Demonstrates high levels of integrity in professional relationships and
behaviors.
Ethical Agent ✔️ Cultivates the organization's ethical environment and ensures that policies and
practices reflect ethical values.
What are the sub competencies of Relationship Management? ✔️ Networking, relationship building,
teamwork, conflict management, and negotiation.
Networking ✔️ Process of developing mutually beneficial contacts through the exchange of
information.
Relationship building ✔️ Effectively builds and maintains relationships both within and outside of the
organization.
Teamwork ✔️ Participates as an effective team member, and builds, promotes, and leads effective
teams.
Conflict Management ✔️ Manages and resolves conflicts by identifying areas of common interest
among the parties in conflict.
Negotiation ✔️ A process in which two or more parties work together to reach agreement on a matter.
What are the sub competencies of Communication? ✔️ Delivering messages, exchanging organizational
information, and listening.
Delivering messages ✔️ Develops and delivers, to a variety of audiences, communications that are
clear, persuasive, and appropriate to the topic and situation.
Exchanging organizational information ✔️ Effectively translates and communicates messages among
organizational levels or units.
, Listening ✔️ Understands information provided by others.
What are the sub competencies of Global and Cultural Effectiveness? ✔️ Operating in a diverse
workplace, operating in a global environment, and advocating for a diverse and inclusive workplace.
Operating in a diverse workplace ✔️ Demonstrates openness and tolerance when working with people
from different cultural traditions.
Operating in a global environment ✔️ Effectively manages globally influenced workplace requirements
to achieve organizational goals.
Advocating for a diverse and inclusive workplace ✔️ Designs, implements, and promotes organizational
policies and practices to ensure diversity and inclusion in the workplace.
What are the sub competencies for Business Acumen? ✔️ Business and competitive awareness,
business analysis, and strategic alignment.
Business and competitive awareness ✔️ Understands the organization's operations, functions,
products, and services, and the competitive, economic, social, and political environments in which the
organization operates.
Business analysis ✔️ Applies business metrics, principles, and technologies to inform and address
business needs.
Strategic alignment ✔️ Aligns HR strategy, communications, initiatives, and operations with the
organization's strategic direction.
What are the sub competencies of Consultation? ✔️ Evaluating business challenges, designing HR
solutions, implementing and supporting HR solutions, change management, and customer interaction.
