C235 Study Guide Latest Update
Questions with Correct Answers Graded
A..Download to Score A
360 Degree - Answer -Receiving feedback from all those affected by the work of a particular
individual, including customers, suppliers, bosses, subordinates, peers, and others.
Accommodator - Answer -Active experimentation & concrete experience (doing & feeling)
Action learning - Answer -An approach to leadership development that integrates classroom
learning and on-the-job learning by working on real problems.
Age Discrimination in Employment Act - Answer -Law that prohibits discrimination in employment
against persons age 40 and over. It prohibits disparate treatment where the employer consciously
considers age to be a factor in hiring decisions, with certain exceptions for public safety jobs (pilots, bus
drivers).
Americans with Disabilities Act - Answer -A law that states an employer may not discriminate
against either an applicant or a current employee because he or she was previously disabled or appears
to be disabled. The key question is whether or not the person can perform the "essential job functions"
after the employer makes "reasonable accommodations."
Analyze how training and development is strategically important in an organization. - Answer -The
basic aim of training and development programs is to help the organization achieve its mission and goals
by improving individual and ultimately, organizational performance.
Assimilator - Answer -Reflective observation & abstract conceptualization. (A person who learns by
observing and thinking)
Baby Boomers - Answer -Respond well to interactive training activities, such as group exercises.
Like well-organized training materials with an overview of the information and an easy way to access
more detail, Especially motivated to learn if they see personal advantage in the training"
Be able to calculate return on investment (ROI) without using the book. - Answer -ROI=Return /
Investment - EXAMPLE Return = 10 * $40,000= $400,000 Investment = cost of training = $500,000
ANSWER ROI = Return / Investment = $400,000/$500,000 = .80 = 80%
Behavior - Answer -The organization's normal performance appraisal process or a specially
designed performance observation technique can be used to attempt to measure changes in behavior.
Peers, subordinates, customers, and others in addition to the direct supervisor can be canvassed to
determine if noticeable changes have occurred.
, Behavioral - Answer -If what a leader is doesn't seem to explain effectiveness, perhaps it is what a
leader does.
Behaviorally anchored rating scales - Answer -Several dimensions of job performance are drawn
from a job analysis and "anchored" at each of several points with statements of behavior reflecting the
level of performance.
Case Study - Answer -Provides a realistic situation for trainees who must put themselves in the
shoes of the decision maker in the case and try to resolve a problem using materials or frameworks
learned in the training.
Circular tables - Answer -A circular table and lots of materials available on each table creates
another type of feel - namely, this is going to be a highly interactive session wherein participants will be
working with others at their table.
Civil Rights Act. - Answer -Law prohibits discrimination in employment practices on the basis of
race, color, national origin, religion and sex.
Coaching - Answer -A development approach that provides personal and direct support to
individuals as they achieve a specific competence.
Converger - Answer -Abstract conceptualization & active experimentation. (thinking and doing)
Copyright Act - Answer -Prohibits printing, duplication, distribution, or vending copies to another's
literacy, artistic, other creative expression except under certain circumstances.
Decsribe the best practice in conducting a pilot program - Answer -The best practice in conducting
a pilot program is to ask a group of potential trainees and their managers to participate in a run through
of the training and then ask for their feedback and ideas for improvement. The "pilot program" should
be offered in a controlled environment.
Define "blended learning" - Answer -All information and knowledge sharing that has been done in
class traditionally through lecture is "flipped" to an online environment and class time is used instead for
discussion, synthesis, and application
Define "far transfer" - Answer -The trainee's ability to apply learned knowledge and skills to a work
environment that may be quite different from the training environment.
Define "near transfer" - Answer -A trainee's ability to apply the learnings from training in contexts
that are identical or quite similar to that of the training environment.
Define "transfer of training" - Answer -Transfer of training means that trainees effectively and
continually apply what they learned in training (new skills, knowledge, attitudes, behaviors, etc.) back on
the job.
Descirbe each of the 4 learning styles - Answer -Diverger, Assimilator, Converger & Accommodator
Describe effective methods to coach employees - Answer -Set specific standards
Questions with Correct Answers Graded
A..Download to Score A
360 Degree - Answer -Receiving feedback from all those affected by the work of a particular
individual, including customers, suppliers, bosses, subordinates, peers, and others.
Accommodator - Answer -Active experimentation & concrete experience (doing & feeling)
Action learning - Answer -An approach to leadership development that integrates classroom
learning and on-the-job learning by working on real problems.
Age Discrimination in Employment Act - Answer -Law that prohibits discrimination in employment
against persons age 40 and over. It prohibits disparate treatment where the employer consciously
considers age to be a factor in hiring decisions, with certain exceptions for public safety jobs (pilots, bus
drivers).
Americans with Disabilities Act - Answer -A law that states an employer may not discriminate
against either an applicant or a current employee because he or she was previously disabled or appears
to be disabled. The key question is whether or not the person can perform the "essential job functions"
after the employer makes "reasonable accommodations."
Analyze how training and development is strategically important in an organization. - Answer -The
basic aim of training and development programs is to help the organization achieve its mission and goals
by improving individual and ultimately, organizational performance.
Assimilator - Answer -Reflective observation & abstract conceptualization. (A person who learns by
observing and thinking)
Baby Boomers - Answer -Respond well to interactive training activities, such as group exercises.
Like well-organized training materials with an overview of the information and an easy way to access
more detail, Especially motivated to learn if they see personal advantage in the training"
Be able to calculate return on investment (ROI) without using the book. - Answer -ROI=Return /
Investment - EXAMPLE Return = 10 * $40,000= $400,000 Investment = cost of training = $500,000
ANSWER ROI = Return / Investment = $400,000/$500,000 = .80 = 80%
Behavior - Answer -The organization's normal performance appraisal process or a specially
designed performance observation technique can be used to attempt to measure changes in behavior.
Peers, subordinates, customers, and others in addition to the direct supervisor can be canvassed to
determine if noticeable changes have occurred.
, Behavioral - Answer -If what a leader is doesn't seem to explain effectiveness, perhaps it is what a
leader does.
Behaviorally anchored rating scales - Answer -Several dimensions of job performance are drawn
from a job analysis and "anchored" at each of several points with statements of behavior reflecting the
level of performance.
Case Study - Answer -Provides a realistic situation for trainees who must put themselves in the
shoes of the decision maker in the case and try to resolve a problem using materials or frameworks
learned in the training.
Circular tables - Answer -A circular table and lots of materials available on each table creates
another type of feel - namely, this is going to be a highly interactive session wherein participants will be
working with others at their table.
Civil Rights Act. - Answer -Law prohibits discrimination in employment practices on the basis of
race, color, national origin, religion and sex.
Coaching - Answer -A development approach that provides personal and direct support to
individuals as they achieve a specific competence.
Converger - Answer -Abstract conceptualization & active experimentation. (thinking and doing)
Copyright Act - Answer -Prohibits printing, duplication, distribution, or vending copies to another's
literacy, artistic, other creative expression except under certain circumstances.
Decsribe the best practice in conducting a pilot program - Answer -The best practice in conducting
a pilot program is to ask a group of potential trainees and their managers to participate in a run through
of the training and then ask for their feedback and ideas for improvement. The "pilot program" should
be offered in a controlled environment.
Define "blended learning" - Answer -All information and knowledge sharing that has been done in
class traditionally through lecture is "flipped" to an online environment and class time is used instead for
discussion, synthesis, and application
Define "far transfer" - Answer -The trainee's ability to apply learned knowledge and skills to a work
environment that may be quite different from the training environment.
Define "near transfer" - Answer -A trainee's ability to apply the learnings from training in contexts
that are identical or quite similar to that of the training environment.
Define "transfer of training" - Answer -Transfer of training means that trainees effectively and
continually apply what they learned in training (new skills, knowledge, attitudes, behaviors, etc.) back on
the job.
Descirbe each of the 4 learning styles - Answer -Diverger, Assimilator, Converger & Accommodator
Describe effective methods to coach employees - Answer -Set specific standards
