Outback host test Exam Questions with
Correct Answers
What does "no worries hours" mean? - Answer-No worry Wednesday has a special for
a 3 course meal of only 12.99 (I think)
What is Outback's address and phone number? - Answer-3586 Sangani Blvd. Suite H
D'Iberville, Ms 39540
(228) 392-9797
Fax: (228)392-9798
How can you tell if a server has greeted a table? - Answer-Coasters are spread out in
front of each customer
What do we mean by "customer concern"? - Answer-We are concerned that our
customers have had a great meal, were comfortable, believe they received value and
will be frequenting our restaurant again.
List of the methods of payment that we accept - Answer-
How would you handle: a customer has never been to Outback Steakhouse - Answer-
Let the server and manager know, review the menu with them if they are waiting
How would you handle: a party that doesn't like where they have been seated - Answer-
Move them to wherever they would like to sit
How would you handle: the customer makes a negative comment when leaving -
Answer-Get a manager
How would you handle: a table hasn't been waited on - Answer-Get their drink order, tell
the manager, get the drinks on the table immediately
How would you handle: an open table that hasn't been bussed yet - Answer-Paige the
next customers on your list for the Open Table. Initiate conversation with them in the
lobby while you are waiting for the table to be bussed. Hosts can also help bus tables
How would you handle: a party with children - Answer-Give them crayons, coloring
books, and toys; ask about high chairs, booster seats, Etc. If you see a child that is
restless, offer bread aussie chips or anything to help keep them entertained. Also , keep
the party updated of their progress on the waitt
How would you handle: customers are at the door, but we are not open yet - Answer-
Offered to let them wait in the lobby, offer them drinks and menus while they are waiting
Correct Answers
What does "no worries hours" mean? - Answer-No worry Wednesday has a special for
a 3 course meal of only 12.99 (I think)
What is Outback's address and phone number? - Answer-3586 Sangani Blvd. Suite H
D'Iberville, Ms 39540
(228) 392-9797
Fax: (228)392-9798
How can you tell if a server has greeted a table? - Answer-Coasters are spread out in
front of each customer
What do we mean by "customer concern"? - Answer-We are concerned that our
customers have had a great meal, were comfortable, believe they received value and
will be frequenting our restaurant again.
List of the methods of payment that we accept - Answer-
How would you handle: a customer has never been to Outback Steakhouse - Answer-
Let the server and manager know, review the menu with them if they are waiting
How would you handle: a party that doesn't like where they have been seated - Answer-
Move them to wherever they would like to sit
How would you handle: the customer makes a negative comment when leaving -
Answer-Get a manager
How would you handle: a table hasn't been waited on - Answer-Get their drink order, tell
the manager, get the drinks on the table immediately
How would you handle: an open table that hasn't been bussed yet - Answer-Paige the
next customers on your list for the Open Table. Initiate conversation with them in the
lobby while you are waiting for the table to be bussed. Hosts can also help bus tables
How would you handle: a party with children - Answer-Give them crayons, coloring
books, and toys; ask about high chairs, booster seats, Etc. If you see a child that is
restless, offer bread aussie chips or anything to help keep them entertained. Also , keep
the party updated of their progress on the waitt
How would you handle: customers are at the door, but we are not open yet - Answer-
Offered to let them wait in the lobby, offer them drinks and menus while they are waiting
