WGU C215 Operations Management -
Objective Assessment Prep Guide &
Terminologies Combo Study Guide
1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality - correct answer ✔Total Quality Management
(TQM) Philosophy
Basic function of Six Sigma. Measures the process potential and performance
of processes. The higher the range of Cpk, the improved is the ability of the
process to complete its necessities. Uses both the process variability and the
process specifications to determine whether the process is "capable." - correct
answer ✔Process Capability Index (Cpk)
A disciplined, data-driven approach and methodology for eliminating defects
(driving toward six standard deviations between the mean and the nearest
specification limit) in any process - from manufacturing to transactional and
from product to service. - correct answer ✔Six Sigma
The theoretical maximum output of a system in a given period under ideal
conditions. - correct answer ✔Design Capacity
The capacity a firm expects to achieve given its current operating constraints.
- correct answer ✔Effective Capacity
,proximity to customers, transportation, source of labor, community attitude,
proximity to suppliers, and many other factors. - correct answer ✔Location
Analysis
A type of process used to produce a large volume of a standardized product. -
correct answer ✔Line Processes
A type of process used to produce a small quantity of products in groups or
batches based on customer orders or specifications. - correct answer
✔Batch Processes
A type of process used to make a one-at-a-time product exactly to customer
specifications. - correct answer ✔Project Processes
A type of process that operates continually to produce a high volume of a fully
standardized product. - correct answer ✔Continuous Processes
Longest task in the process. - correct answer ✔Bottleneck
A type of automated system that combines the flexibility of intermittent
operations with the efficiency of continuous operations. - correct answer
✔Flexible Manufacturing System (FMS)
A technique for monitoring the flow of jobs between work centers. - correct
answer ✔Output/Input Control
The net increase created during the transformation of inputs into final outputs.
- correct answer ✔Value-Added
,Layouts that combine characteristics of process and product layouts. - correct
answer ✔Hybrid Layouts
Table that reflects opinions of managers with regard to the importance of
having any two departments close together. - correct answer ✔Relationship
Chart (REL)
The shortest distance between two locations using north-south and east-west
movements. - correct answer ✔Rectilinear Distance
Table that gives the number of trips or units of product moved between any
pair of departments. - correct answer ✔From-To Matrix
Schematic showing the placement of resources in a facility. - correct answer
✔Block Plan
The average of the observation times for each of the work elements. - correct
answer ✔Mean Observed Times
The mean observed time multiplied by the performance rating factor by the
frequency of occurrence. - correct answer ✔Normal Time
The length of time it should take a qualified worker using appropriate process
and tools to complete a specific job, allowing time for personal fatigue and
unavoidable delays. - correct answer ✔Standard Time
A philosophy designed to achieve high-volume production through elimination
of waste and continuous improvement. Based on a "pull" system rather than a
, "push" system. The three elements are just-in-time manufacturing, total quality
management, and respect for people. - correct answer ✔Just-in-Time (JIT)
A card that specifies the exact quantity of product that needs to be produced. -
correct answer ✔Kanban card
A philosophy of neverending improvement. - correct answer ✔Continuous
Improvement
Supplies materials or services directly to the processing facility. - correct
answer ✔Tier One Suppliers
Directly supplies materials or services to a tier one supplier in the supply
chain. - correct answer ✔Tier Two Suppliers
Directly supplies materials or services to a tier two supplier in the supply
chain. - correct answer ✔Tier Three Suppliers
Management of the flow of materials from suppliers to customers in order to
reduce overall cost and increase responsiveness to customers. - correct
answer ✔Supply Chain Management (SCM)
Determines the labor and machine resources needed to fill the open and
planned orders generated by the MRP. - correct answer ✔Capacity
Requirements Planning (CRP)
A system that uses the MRP, inventory record data, and BOM to calculate
material requirements. - correct answer ✔Material Requirements Planning
(MRP)
Objective Assessment Prep Guide &
Terminologies Combo Study Guide
1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality - correct answer ✔Total Quality Management
(TQM) Philosophy
Basic function of Six Sigma. Measures the process potential and performance
of processes. The higher the range of Cpk, the improved is the ability of the
process to complete its necessities. Uses both the process variability and the
process specifications to determine whether the process is "capable." - correct
answer ✔Process Capability Index (Cpk)
A disciplined, data-driven approach and methodology for eliminating defects
(driving toward six standard deviations between the mean and the nearest
specification limit) in any process - from manufacturing to transactional and
from product to service. - correct answer ✔Six Sigma
The theoretical maximum output of a system in a given period under ideal
conditions. - correct answer ✔Design Capacity
The capacity a firm expects to achieve given its current operating constraints.
- correct answer ✔Effective Capacity
,proximity to customers, transportation, source of labor, community attitude,
proximity to suppliers, and many other factors. - correct answer ✔Location
Analysis
A type of process used to produce a large volume of a standardized product. -
correct answer ✔Line Processes
A type of process used to produce a small quantity of products in groups or
batches based on customer orders or specifications. - correct answer
✔Batch Processes
A type of process used to make a one-at-a-time product exactly to customer
specifications. - correct answer ✔Project Processes
A type of process that operates continually to produce a high volume of a fully
standardized product. - correct answer ✔Continuous Processes
Longest task in the process. - correct answer ✔Bottleneck
A type of automated system that combines the flexibility of intermittent
operations with the efficiency of continuous operations. - correct answer
✔Flexible Manufacturing System (FMS)
A technique for monitoring the flow of jobs between work centers. - correct
answer ✔Output/Input Control
The net increase created during the transformation of inputs into final outputs.
- correct answer ✔Value-Added
,Layouts that combine characteristics of process and product layouts. - correct
answer ✔Hybrid Layouts
Table that reflects opinions of managers with regard to the importance of
having any two departments close together. - correct answer ✔Relationship
Chart (REL)
The shortest distance between two locations using north-south and east-west
movements. - correct answer ✔Rectilinear Distance
Table that gives the number of trips or units of product moved between any
pair of departments. - correct answer ✔From-To Matrix
Schematic showing the placement of resources in a facility. - correct answer
✔Block Plan
The average of the observation times for each of the work elements. - correct
answer ✔Mean Observed Times
The mean observed time multiplied by the performance rating factor by the
frequency of occurrence. - correct answer ✔Normal Time
The length of time it should take a qualified worker using appropriate process
and tools to complete a specific job, allowing time for personal fatigue and
unavoidable delays. - correct answer ✔Standard Time
A philosophy designed to achieve high-volume production through elimination
of waste and continuous improvement. Based on a "pull" system rather than a
, "push" system. The three elements are just-in-time manufacturing, total quality
management, and respect for people. - correct answer ✔Just-in-Time (JIT)
A card that specifies the exact quantity of product that needs to be produced. -
correct answer ✔Kanban card
A philosophy of neverending improvement. - correct answer ✔Continuous
Improvement
Supplies materials or services directly to the processing facility. - correct
answer ✔Tier One Suppliers
Directly supplies materials or services to a tier one supplier in the supply
chain. - correct answer ✔Tier Two Suppliers
Directly supplies materials or services to a tier two supplier in the supply
chain. - correct answer ✔Tier Three Suppliers
Management of the flow of materials from suppliers to customers in order to
reduce overall cost and increase responsiveness to customers. - correct
answer ✔Supply Chain Management (SCM)
Determines the labor and machine resources needed to fill the open and
planned orders generated by the MRP. - correct answer ✔Capacity
Requirements Planning (CRP)
A system that uses the MRP, inventory record data, and BOM to calculate
material requirements. - correct answer ✔Material Requirements Planning
(MRP)
