C215 Pre Assessment
Define Quality Evaluates how well a product performs its intended function -
correct answer ✔Fitness for use
Which total Quality Management process was developed to stress
management 's responsibility for quality ? - correct answer ✔14 points for
quality improvement
Which total quality Management (TQM) process consists of several published
standards and guidelines ? - correct answer ✔ISO 9000
A company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The
company would like to measure the number of defects and observe the
number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this
particular issue ? - correct answer ✔Checklist
Which quality control tool should be used to monitor the current status of end
result of a process - correct answer ✔Control Chart
Which group of keywords or phrases describe the critical role that marketing
plays in the total quality management (TQM) process ? - correct answer
✔Enhance Competition
What is the common theme in total quality management (TQM) across all
functions in an organization ? - correct answer ✔To satisfy customer needs
, Which concept of various measures the central tendency of a set of data? -
correct answer ✔Mean
What do assignable causes of variation indicate ? - correct answer ✔Out of
control Signals
Which continuous improvement method does Cpk measure? - correct answer
✔How close one is to a target and how consistent one is with the average
performance
What are two important aspects of Six Sigma ? - correct answer ✔people
involvement
technical tools
Which strategy is used by some emergency rooms to overcome customer
frustrations about long waiting times ? - correct answer ✔Screen patients
and fast-track those with minor ailments
Which two factors affect a service location decision ? - correct answer
✔Proximity to customers
Quality - of -life issues
Which location would be ideal for a hospital - correct answer ✔Next to other
medical facilities
What helps an organization identity and plan the actions necessary to meet
current and future customer demandS ? - correct answer ✔Capacity
Planning
Define Quality Evaluates how well a product performs its intended function -
correct answer ✔Fitness for use
Which total Quality Management process was developed to stress
management 's responsibility for quality ? - correct answer ✔14 points for
quality improvement
Which total quality Management (TQM) process consists of several published
standards and guidelines ? - correct answer ✔ISO 9000
A company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The
company would like to measure the number of defects and observe the
number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this
particular issue ? - correct answer ✔Checklist
Which quality control tool should be used to monitor the current status of end
result of a process - correct answer ✔Control Chart
Which group of keywords or phrases describe the critical role that marketing
plays in the total quality management (TQM) process ? - correct answer
✔Enhance Competition
What is the common theme in total quality management (TQM) across all
functions in an organization ? - correct answer ✔To satisfy customer needs
, Which concept of various measures the central tendency of a set of data? -
correct answer ✔Mean
What do assignable causes of variation indicate ? - correct answer ✔Out of
control Signals
Which continuous improvement method does Cpk measure? - correct answer
✔How close one is to a target and how consistent one is with the average
performance
What are two important aspects of Six Sigma ? - correct answer ✔people
involvement
technical tools
Which strategy is used by some emergency rooms to overcome customer
frustrations about long waiting times ? - correct answer ✔Screen patients
and fast-track those with minor ailments
Which two factors affect a service location decision ? - correct answer
✔Proximity to customers
Quality - of -life issues
Which location would be ideal for a hospital - correct answer ✔Next to other
medical facilities
What helps an organization identity and plan the actions necessary to meet
current and future customer demandS ? - correct answer ✔Capacity
Planning
