C215 OA study guide
Fitness for Use - correct answer ✔Which definition used for quality evaluates
how well a product performs its intended function?
14 points for quality improvement - correct answer ✔Which total quality
management (TQM) process was developed to stress management's
responsibility for quality?
ISO 9000 - correct answer ✔Which total quality management (TQM) process
consists of 13 published standards and guidelines?
Checklist - correct answer ✔A company manufactures shoes using a quality
management system. The company needs to put a process in place to
measure any defects. The company would like to measure the number of
defects and observe the number of occurrences to isolate the particular
defect. Which quality tool should the company use to focus on correcting this
particular issue?
Control chart - correct answer ✔Which quality control tool should be used to
monitor the current status or end result of a process?
Enhance competition; understand consumer preferences; maintain
communication with operations - correct answer ✔Which group of keywords
or phrases describes the critical role that marketing plays in the total quality
management (TQM) process?
To satisfy customer needs - correct answer ✔What is the common theme in
total quality management (TQM) across all functions in an organization?
, Mean - correct answer ✔Which concept of variation measures the central
tendency of a set of data?
Out-of-control signals were found in the process - correct answer ✔What do
assignable causes of variation indicate?
How close one is to a target and how consistent one is with the average
performance - correct answer ✔Which continuous improvement method
does C pk measure?
Technical tools, People Involvement - correct answer ✔What are two
important aspects of Six Sigma?
Screen patients and fast-track those with minor ailments - correct answer
✔Which strategy is used by some emergency rooms to overcome customer
frustrations about long waiting times?
Proximity to customers & Quality of life issues - correct answer ✔Which two
factors affect a service location decision?
Proximity to customers - correct answer ✔What is a key factor of a location
analysis for a service company?
Capacity planning - correct answer ✔What helps an organization identify and
plan the actions necessary to meet current and future customer demands?
Capacity utilization - correct answer ✔Which capacity planning measurement
tells how much capacity a company is using?
Fitness for Use - correct answer ✔Which definition used for quality evaluates
how well a product performs its intended function?
14 points for quality improvement - correct answer ✔Which total quality
management (TQM) process was developed to stress management's
responsibility for quality?
ISO 9000 - correct answer ✔Which total quality management (TQM) process
consists of 13 published standards and guidelines?
Checklist - correct answer ✔A company manufactures shoes using a quality
management system. The company needs to put a process in place to
measure any defects. The company would like to measure the number of
defects and observe the number of occurrences to isolate the particular
defect. Which quality tool should the company use to focus on correcting this
particular issue?
Control chart - correct answer ✔Which quality control tool should be used to
monitor the current status or end result of a process?
Enhance competition; understand consumer preferences; maintain
communication with operations - correct answer ✔Which group of keywords
or phrases describes the critical role that marketing plays in the total quality
management (TQM) process?
To satisfy customer needs - correct answer ✔What is the common theme in
total quality management (TQM) across all functions in an organization?
, Mean - correct answer ✔Which concept of variation measures the central
tendency of a set of data?
Out-of-control signals were found in the process - correct answer ✔What do
assignable causes of variation indicate?
How close one is to a target and how consistent one is with the average
performance - correct answer ✔Which continuous improvement method
does C pk measure?
Technical tools, People Involvement - correct answer ✔What are two
important aspects of Six Sigma?
Screen patients and fast-track those with minor ailments - correct answer
✔Which strategy is used by some emergency rooms to overcome customer
frustrations about long waiting times?
Proximity to customers & Quality of life issues - correct answer ✔Which two
factors affect a service location decision?
Proximity to customers - correct answer ✔What is a key factor of a location
analysis for a service company?
Capacity planning - correct answer ✔What helps an organization identify and
plan the actions necessary to meet current and future customer demands?
Capacity utilization - correct answer ✔Which capacity planning measurement
tells how much capacity a company is using?
