ABQUARP Exam Review Questions with Verified
Answers.
How is quality defined? - Correct Answer no errors, degree of excellence, do the right
thing and do it well. Meeting customers’ expectations, exceed expectations.
What is quality mgmt.? - Correct Answer examine the process to delivery of care, the
outcomes measured
Plan-do-check-act - Correct Answer Walter Stewart
Edward Deming - Correct Answer introduced statistical process to improve quality
He recognized importance of having accurate and meaningful inform to improve quality
Deming’s 7 deadly diseases - Correct Answer lack of consistency, emphasis on short
term profits, evil of performanmce,job hopping, excessive medical cost, excessive
liability
Joseph Juan - Correct Answer introduced Total Quality Control
Philip Crosby - Correct Answer He added financial consequences to quality
performance
Savings are generated by "doing things right the first time"
Quality Mange. QM - Correct Answer approaches to improving quality
Emphasis on preventing errors, empowerment of employees, improve performance,
focus on supplier relationships
Quality Assurance - Correct Answer addresses negative outcomes (sentinel events).
Hex punishment of peers
Quality Improvement - Correct Answer improving on outcomes that are consider
satisfactory, get better.
Typically focus on process and systems, no individuals
Continuous Quality Improvement - Correct Answer uses a systematic process, enhance
performance. Looks at processes, not individual. (Ex-laparoscopy, less host stay)
Total quality management - Correct Answer uses QA, QI, CQM and focuses on
customer desire
Sentinel Event - Correct Answer unexpected death, unrelated loss of function, IP
suicide, infant abduction, transfusion run, wrong site surgery
, Root Cause Analysis - Correct Answer Analyzing a sentinel event, must assess the
culture.
Credentialing - Correct Answer Key part of QM.Make sure the right person , right
knowledge in the right position
Risk Mgt. - Correct Answer Focus on monetary loss by eliminating negative outcomes.
Includes insurance, pt satisfaction and legal issues... Improve documentation. Medical
records analysis is very helpful
Ultimate responsibility is the governing body of the hospital.
UR - Correct Answer formal review of the consumption of all resources in the delivery of
care. Can be prospective, concurrent or retrospective .Reduce resources to achieve the
same result.
Infection Control - Correct Answer Focus on Outcomes, looks at transmission of illness
to providers, staff and visitors. Reduce risk of future infection
Outcome studies - Correct Answer important to analyze effectiveness. Computer
generated outcomes best. Self report survey are vulnerable to inaccuracy, single review
least reliable.
Peer review - Correct Answer an individual c similar training and the one being
reviewed.
1-chart rev
2-patterns
3- Peer intervention
PRO- peer review organization - Correct Answer 1972-82 was physician controlled,
nonprofit org that looked at Medicare IP, Utilization and quality. Changed to PSRO in
1982 via the Tax Equity and Fiscal Responsibility act
QARI- quality assurance reform initiative - Correct Answer 1993- to assist states
develop QI systems, focus on clinical studies
QISMC- quality improvement for system of Managed Care - Correct Answer 1996-
Federal got formed as a guide for quality mg, esp. for Medicare and Medicaid
-Designed to strengthen the efforts to protect and improve health and satisfaction to
Medicare and Medicaid enrollees
-clarifies responsibility in promoting quality
-promotes partnership
-develop coordinated quality oversight
-looks for new developments
BBA-balanced budget Act - Correct Answer 1997-comprehensive revision of federal
statutes governing Medicaid
Answers.
How is quality defined? - Correct Answer no errors, degree of excellence, do the right
thing and do it well. Meeting customers’ expectations, exceed expectations.
What is quality mgmt.? - Correct Answer examine the process to delivery of care, the
outcomes measured
Plan-do-check-act - Correct Answer Walter Stewart
Edward Deming - Correct Answer introduced statistical process to improve quality
He recognized importance of having accurate and meaningful inform to improve quality
Deming’s 7 deadly diseases - Correct Answer lack of consistency, emphasis on short
term profits, evil of performanmce,job hopping, excessive medical cost, excessive
liability
Joseph Juan - Correct Answer introduced Total Quality Control
Philip Crosby - Correct Answer He added financial consequences to quality
performance
Savings are generated by "doing things right the first time"
Quality Mange. QM - Correct Answer approaches to improving quality
Emphasis on preventing errors, empowerment of employees, improve performance,
focus on supplier relationships
Quality Assurance - Correct Answer addresses negative outcomes (sentinel events).
Hex punishment of peers
Quality Improvement - Correct Answer improving on outcomes that are consider
satisfactory, get better.
Typically focus on process and systems, no individuals
Continuous Quality Improvement - Correct Answer uses a systematic process, enhance
performance. Looks at processes, not individual. (Ex-laparoscopy, less host stay)
Total quality management - Correct Answer uses QA, QI, CQM and focuses on
customer desire
Sentinel Event - Correct Answer unexpected death, unrelated loss of function, IP
suicide, infant abduction, transfusion run, wrong site surgery
, Root Cause Analysis - Correct Answer Analyzing a sentinel event, must assess the
culture.
Credentialing - Correct Answer Key part of QM.Make sure the right person , right
knowledge in the right position
Risk Mgt. - Correct Answer Focus on monetary loss by eliminating negative outcomes.
Includes insurance, pt satisfaction and legal issues... Improve documentation. Medical
records analysis is very helpful
Ultimate responsibility is the governing body of the hospital.
UR - Correct Answer formal review of the consumption of all resources in the delivery of
care. Can be prospective, concurrent or retrospective .Reduce resources to achieve the
same result.
Infection Control - Correct Answer Focus on Outcomes, looks at transmission of illness
to providers, staff and visitors. Reduce risk of future infection
Outcome studies - Correct Answer important to analyze effectiveness. Computer
generated outcomes best. Self report survey are vulnerable to inaccuracy, single review
least reliable.
Peer review - Correct Answer an individual c similar training and the one being
reviewed.
1-chart rev
2-patterns
3- Peer intervention
PRO- peer review organization - Correct Answer 1972-82 was physician controlled,
nonprofit org that looked at Medicare IP, Utilization and quality. Changed to PSRO in
1982 via the Tax Equity and Fiscal Responsibility act
QARI- quality assurance reform initiative - Correct Answer 1993- to assist states
develop QI systems, focus on clinical studies
QISMC- quality improvement for system of Managed Care - Correct Answer 1996-
Federal got formed as a guide for quality mg, esp. for Medicare and Medicaid
-Designed to strengthen the efforts to protect and improve health and satisfaction to
Medicare and Medicaid enrollees
-clarifies responsibility in promoting quality
-promotes partnership
-develop coordinated quality oversight
-looks for new developments
BBA-balanced budget Act - Correct Answer 1997-comprehensive revision of federal
statutes governing Medicaid
