NCCER MODULE 44104 EXAM ISSUES
AND RESOLUTIONS QUESTIONS AND
ANSWERS
A negotiating technique that is effective when talking with high-level management is
_____.
a) crazy bucks
b) feel, felt, found
c) I am in control
d) dumb is smart - Answer-d) dumb is smart
The element that is essential to negotiating success so that both parties feel they were
treated
justly is _____.
a) domination
b) goal-orientation
c) fairness
d) scheduling - Answer-c) fairness
A way to visually identify relationships between consequences and causes is to diagram
them
using a _____.
a) workflow diagram
b) cause and consequence diagram
c) mind-mapping diagram
d) fishbone diagram - Answer-d) fishbone diagram
In problem solving, a method for generating many alternatives is the _____.
a) case logic method
b) brainstorming method
c) delphi method
d) analytical assessment - Answer-b) brainstorming method
The mini-trial is a(n) _____.
a) investigation of a neutral third party issuing a report
b) confidential, nonbinding exchange of information
c) neutral third party bringing the disputing parties together
d) commitment from both parties to either a mediated or arbitrated outcome - Answer-b)
confidential, nonbinding exchange of information
During the pre-planning phase of negotiations, the project manager must _____.
a) establish areas of agreement
b) know what his/her walk-away point is
c) identify the other party's needs
AND RESOLUTIONS QUESTIONS AND
ANSWERS
A negotiating technique that is effective when talking with high-level management is
_____.
a) crazy bucks
b) feel, felt, found
c) I am in control
d) dumb is smart - Answer-d) dumb is smart
The element that is essential to negotiating success so that both parties feel they were
treated
justly is _____.
a) domination
b) goal-orientation
c) fairness
d) scheduling - Answer-c) fairness
A way to visually identify relationships between consequences and causes is to diagram
them
using a _____.
a) workflow diagram
b) cause and consequence diagram
c) mind-mapping diagram
d) fishbone diagram - Answer-d) fishbone diagram
In problem solving, a method for generating many alternatives is the _____.
a) case logic method
b) brainstorming method
c) delphi method
d) analytical assessment - Answer-b) brainstorming method
The mini-trial is a(n) _____.
a) investigation of a neutral third party issuing a report
b) confidential, nonbinding exchange of information
c) neutral third party bringing the disputing parties together
d) commitment from both parties to either a mediated or arbitrated outcome - Answer-b)
confidential, nonbinding exchange of information
During the pre-planning phase of negotiations, the project manager must _____.
a) establish areas of agreement
b) know what his/her walk-away point is
c) identify the other party's needs
