[Date]
MNO2609 Assignment 5
Semester 2 2024 (347298)
QUESTIONS WITH ANSWERS
, MNO2609 Assignment 5 Semester 2 2024 (347298)
QUESTION 1
1.1 Quality starts with understanding customer needs and ends when those needs
are satisfied. In view of this statement, explains quality.
1.2 A development of quality concept regarding customer and their satisfaction
results in customer loyalty. Research shows that focus on customer loyalty can
provide several commercial advantages. Describe commercial advantages.
1.3 There are various techniques that can be used to assess customer satisfaction.
Describe the technique can be considered is most appropriate.
1.4 The management of a firm may think that their scale of operations is not
sufficiently large that that their resources to implement Total Quality Management
(TQM). What questions may be considered relevant to ask?
1.5 The Describe the vehicle to achieve excellence in leadership.
1.6 The culture of an organization is formed by several components. Describe
them.
1.7 Clearly defined and properly communicated beliefs and objectives can be
summarize that believe.
1.8 The mission statement is stated all the statement. Explain it.
1.9 The mission and the critical success factor (CSF) are what the organization
must be supported by key performance indicators (KPI). Describe the task of the
sponsor.
MNO2609 Assignment 5
Semester 2 2024 (347298)
QUESTIONS WITH ANSWERS
, MNO2609 Assignment 5 Semester 2 2024 (347298)
QUESTION 1
1.1 Quality starts with understanding customer needs and ends when those needs
are satisfied. In view of this statement, explains quality.
1.2 A development of quality concept regarding customer and their satisfaction
results in customer loyalty. Research shows that focus on customer loyalty can
provide several commercial advantages. Describe commercial advantages.
1.3 There are various techniques that can be used to assess customer satisfaction.
Describe the technique can be considered is most appropriate.
1.4 The management of a firm may think that their scale of operations is not
sufficiently large that that their resources to implement Total Quality Management
(TQM). What questions may be considered relevant to ask?
1.5 The Describe the vehicle to achieve excellence in leadership.
1.6 The culture of an organization is formed by several components. Describe
them.
1.7 Clearly defined and properly communicated beliefs and objectives can be
summarize that believe.
1.8 The mission statement is stated all the statement. Explain it.
1.9 The mission and the critical success factor (CSF) are what the organization
must be supported by key performance indicators (KPI). Describe the task of the
sponsor.
