HCA-460
Operations & Risk Management
FINAL EXAM REVIEW
©GCU 2024/2025
,### 1. Multiple Choice
Question 1: What is the primary goal of Lean management in
health care?
A) Reduce staffing costs
B) Enhance patient satisfaction
C) Eliminate waste and improve efficiency
D) Increase revenue
Correct Answer: C) Eliminate waste and improve efficiency
Rationale: Lean management focuses on improving processes by
eliminating non-value-added activities, which enhances overall
efficiency.
---
### 2. Fill-in-the-Blank
Question 2: The framework used to identify, assess, and
prioritize risks in health care is known as __________.
Correct Answer: Risk Management
©GCU 2024/2025
, Rationale: Risk management is a systematic process used to
identify and address potential risks in health care settings.
---
### 3. True/False
Question 3: T/F: A failure mode and effects analysis (FMEA) is
primarily a reactive approach to risk management.
Correct Answer: False
Rationale: FMEA is a proactive approach that identifies
potential failures before they occur.
---
### 4. Multiple Response
Question 4: Which of the following are key components of a
robust quality management system in health care? (Select all that
apply)
A) Continuous Quality Improvement (CQI)
B) Regulatory compliance
C) Financial management
©GCU 2024/2025
Operations & Risk Management
FINAL EXAM REVIEW
©GCU 2024/2025
,### 1. Multiple Choice
Question 1: What is the primary goal of Lean management in
health care?
A) Reduce staffing costs
B) Enhance patient satisfaction
C) Eliminate waste and improve efficiency
D) Increase revenue
Correct Answer: C) Eliminate waste and improve efficiency
Rationale: Lean management focuses on improving processes by
eliminating non-value-added activities, which enhances overall
efficiency.
---
### 2. Fill-in-the-Blank
Question 2: The framework used to identify, assess, and
prioritize risks in health care is known as __________.
Correct Answer: Risk Management
©GCU 2024/2025
, Rationale: Risk management is a systematic process used to
identify and address potential risks in health care settings.
---
### 3. True/False
Question 3: T/F: A failure mode and effects analysis (FMEA) is
primarily a reactive approach to risk management.
Correct Answer: False
Rationale: FMEA is a proactive approach that identifies
potential failures before they occur.
---
### 4. Multiple Response
Question 4: Which of the following are key components of a
robust quality management system in health care? (Select all that
apply)
A) Continuous Quality Improvement (CQI)
B) Regulatory compliance
C) Financial management
©GCU 2024/2025
