CIS - EM EXAM
QUESTIONS &
ANSWERS
SOLVED100%
CORRECT, GRADED A+
CIS-EM
Evatee 8/28/24 CIS-EM
,CIS - EM EXAM QUESTIONS & ANSWERS
SOLVED100% CORRECT, GRADED A+
What does operational Intelligence proactively identify before they cause
service outage? Answer - Anomalies
A Service is not viewable in operator Workspace, what could be the issue?
Answer - The Service is not set to Operational
What ServiceNow feature is an Aid to rapid implementation of your event
Management and Operational Intelligence features? Answer - Guided Setup
The ServiceNow Standard and shared set of Service related definitions that
enable and Support true service level reporting is known as what ? Answer -
The Common Service Data Model (CSDM)
Which is the best option to reduce latency issue when receiving events ?
Answer - Verify bucket field in em_event table > 0
Which Two methods can be used to improve the processing of events in Large
Network Environments? Answer - Enable Multi-node processing and Increase
the Number of Scheduled Jobs Processing Events
Applying recommended event management best practice guidelines, which of
the following events should generate an Alert? Answer - Only Events that
necessitate action should generate an Alert.
if events are not matching to alerts as you would like, what field should be
changed? Answer - Node
, The correct regex to capture the name of the server in "the server
Webserver3.domain.com is down" would be Answer - . (\w+\.\w+\.\w+). (all
w's)
Which attribute is used to consolidate events into a Single Alerts? Answer -
Message Key
Which of the following are components of root cause analysis for alert
aggregation and RCA? Answer - RCA Learner and Real time query
What is the minimum role needed to view alerts? Answer - evt_mgmt_user
what is used to correctly bind an alert to an application. Answer - CI
Identification rules
If you wanted to create a quick response alert rule to open an ask Jeeves
search on the description of the Alert, where would it have configured Answer
- Launch Application
Where would you find the priority breakdown for an alerts? Answer - Under
the More Information Section
Where does an operator give feedback on an automated alert grouping?
Answer - Dropdown box on Alert group record
In order for SNMP Trap notifications to appear in ServiceNow as Events, What
Option must be enabled in the required MID Server? Answer - MID SNMP
TRAP LISTENER
QUESTIONS &
ANSWERS
SOLVED100%
CORRECT, GRADED A+
CIS-EM
Evatee 8/28/24 CIS-EM
,CIS - EM EXAM QUESTIONS & ANSWERS
SOLVED100% CORRECT, GRADED A+
What does operational Intelligence proactively identify before they cause
service outage? Answer - Anomalies
A Service is not viewable in operator Workspace, what could be the issue?
Answer - The Service is not set to Operational
What ServiceNow feature is an Aid to rapid implementation of your event
Management and Operational Intelligence features? Answer - Guided Setup
The ServiceNow Standard and shared set of Service related definitions that
enable and Support true service level reporting is known as what ? Answer -
The Common Service Data Model (CSDM)
Which is the best option to reduce latency issue when receiving events ?
Answer - Verify bucket field in em_event table > 0
Which Two methods can be used to improve the processing of events in Large
Network Environments? Answer - Enable Multi-node processing and Increase
the Number of Scheduled Jobs Processing Events
Applying recommended event management best practice guidelines, which of
the following events should generate an Alert? Answer - Only Events that
necessitate action should generate an Alert.
if events are not matching to alerts as you would like, what field should be
changed? Answer - Node
, The correct regex to capture the name of the server in "the server
Webserver3.domain.com is down" would be Answer - . (\w+\.\w+\.\w+). (all
w's)
Which attribute is used to consolidate events into a Single Alerts? Answer -
Message Key
Which of the following are components of root cause analysis for alert
aggregation and RCA? Answer - RCA Learner and Real time query
What is the minimum role needed to view alerts? Answer - evt_mgmt_user
what is used to correctly bind an alert to an application. Answer - CI
Identification rules
If you wanted to create a quick response alert rule to open an ask Jeeves
search on the description of the Alert, where would it have configured Answer
- Launch Application
Where would you find the priority breakdown for an alerts? Answer - Under
the More Information Section
Where does an operator give feedback on an automated alert grouping?
Answer - Dropdown box on Alert group record
In order for SNMP Trap notifications to appear in ServiceNow as Events, What
Option must be enabled in the required MID Server? Answer - MID SNMP
TRAP LISTENER
