Comm 1000 Final Exam
Interpersonal Conflict - correct answer ✔✔Conflict with another person
Intrapersonal Conflict - correct answer ✔✔Conflict with one's self
Intragroup Conflict - correct answer ✔✔Conflict within a group
Intergroup Conflict - correct answer ✔✔Conflict between groups
Cascade model of rational conflict - correct answer ✔✔John Gottman's model that explains how conflict
escalates in a cascade of negativity that, if left unchecked, will lead to relationship dissolution
Reasons for Conflict - correct answer ✔✔Persuasion
Regulating Relationships
Catharsis (Release)
Clarifying Issues
BATNA - correct answer ✔✔Best Alternative To Negotiated Agreement
SIX STEP NEGOTIATION PROCESS - correct answer ✔✔1. Analyzing the negotiating situation
2. Planning for the negotiation
3. Organizing
4. Gaining and maintaining control
5. Closing the negotiation
6. Improving
,Persuasion - correct answer ✔✔one or more persons reinforcing, modifying, or extinguishing beliefs,
attitudes intentions, motivations, and or behaviors
Balance Theory - correct answer ✔✔Three cognitive element may be balanced or imbalanced. (Friend A
and B may or may not like friend C)
Cognitive Dissonance - correct answer ✔✔Instances in which your thoughts and actions do not match
one another. As a result, beliefs or actions are altered to achieve balance.
Elaboration Likelihood Model - correct answer ✔✔the method used to present a persuasive message is
in two categories. Central (factual) and peripheral (emotional based). Look at slide for diagram.
Reciprocity - correct answer ✔✔Doing something for someone with the assumption that they will later
owe you an equal in return. ( not always the case).
The consistency principle - correct answer ✔✔we like to appear like we make the same decisions over
and over again. (My dad drove a chevy, I drive and chevy and always will)
Foot in the door principle - correct answer ✔✔a compliance tactic that involves getting a person to agree
to a large request by first setting them up by having that person agree to a modest request.
Ex. (person asks you to place a small sign in your lawn then returns and asks you to place a larger one in
its place. The agreement to the first sign makes the person more likely to accept the big one)
Lowballing - correct answer ✔✔Making a small request to acquire commitment from someone then
changing the terms afterwards. (Fees added onto a car price)
Credibility - correct answer ✔✔Characteristics of the persuader which makes them more convincing.
1.Trustworthiness
2.Expertise
3.Goodwill
, How to improve credibility - correct answer ✔✔1.Adapt style to your audience.
2.Emphasize similarity. Create empathy
3.If you have low credibility, emphasize receiver involvement.
4.Have a credible source introduce/endorse you.
Group - correct answer ✔✔3 or more people who form a single unit.
Optimal group size - correct answer ✔✔5-7 people (Odd is best for breaking a tie)
Superordinate goal - correct answer ✔✔The goal a group is working towards
Primary group - correct answer ✔✔family
Social group - correct answer ✔✔friends
Learning group - correct answer ✔✔classmates
Problem solving groups - correct answer ✔✔work groups
Pros of working in Groups - correct answer ✔✔Allows for critical thinking
Social discourse
Cons of working in a group - correct answer ✔✔Require time
Dissatisfaction
Interpersonal Conflict - correct answer ✔✔Conflict with another person
Intrapersonal Conflict - correct answer ✔✔Conflict with one's self
Intragroup Conflict - correct answer ✔✔Conflict within a group
Intergroup Conflict - correct answer ✔✔Conflict between groups
Cascade model of rational conflict - correct answer ✔✔John Gottman's model that explains how conflict
escalates in a cascade of negativity that, if left unchecked, will lead to relationship dissolution
Reasons for Conflict - correct answer ✔✔Persuasion
Regulating Relationships
Catharsis (Release)
Clarifying Issues
BATNA - correct answer ✔✔Best Alternative To Negotiated Agreement
SIX STEP NEGOTIATION PROCESS - correct answer ✔✔1. Analyzing the negotiating situation
2. Planning for the negotiation
3. Organizing
4. Gaining and maintaining control
5. Closing the negotiation
6. Improving
,Persuasion - correct answer ✔✔one or more persons reinforcing, modifying, or extinguishing beliefs,
attitudes intentions, motivations, and or behaviors
Balance Theory - correct answer ✔✔Three cognitive element may be balanced or imbalanced. (Friend A
and B may or may not like friend C)
Cognitive Dissonance - correct answer ✔✔Instances in which your thoughts and actions do not match
one another. As a result, beliefs or actions are altered to achieve balance.
Elaboration Likelihood Model - correct answer ✔✔the method used to present a persuasive message is
in two categories. Central (factual) and peripheral (emotional based). Look at slide for diagram.
Reciprocity - correct answer ✔✔Doing something for someone with the assumption that they will later
owe you an equal in return. ( not always the case).
The consistency principle - correct answer ✔✔we like to appear like we make the same decisions over
and over again. (My dad drove a chevy, I drive and chevy and always will)
Foot in the door principle - correct answer ✔✔a compliance tactic that involves getting a person to agree
to a large request by first setting them up by having that person agree to a modest request.
Ex. (person asks you to place a small sign in your lawn then returns and asks you to place a larger one in
its place. The agreement to the first sign makes the person more likely to accept the big one)
Lowballing - correct answer ✔✔Making a small request to acquire commitment from someone then
changing the terms afterwards. (Fees added onto a car price)
Credibility - correct answer ✔✔Characteristics of the persuader which makes them more convincing.
1.Trustworthiness
2.Expertise
3.Goodwill
, How to improve credibility - correct answer ✔✔1.Adapt style to your audience.
2.Emphasize similarity. Create empathy
3.If you have low credibility, emphasize receiver involvement.
4.Have a credible source introduce/endorse you.
Group - correct answer ✔✔3 or more people who form a single unit.
Optimal group size - correct answer ✔✔5-7 people (Odd is best for breaking a tie)
Superordinate goal - correct answer ✔✔The goal a group is working towards
Primary group - correct answer ✔✔family
Social group - correct answer ✔✔friends
Learning group - correct answer ✔✔classmates
Problem solving groups - correct answer ✔✔work groups
Pros of working in Groups - correct answer ✔✔Allows for critical thinking
Social discourse
Cons of working in a group - correct answer ✔✔Require time
Dissatisfaction
