©SOPHIABENNETT@2024-2025 Sunday, August 18, 2024 6:00 PM
ITSM CIS Practice Questions and Answers
What types of CI's will be included in a report run against the cmdb_ci_computer
table?
A. Just CIs defined directly in cmdb_ci_computer
B. CIs defined directly in cmdb_ci_computer and all parent classes
C. CIs defined directly in cmdb_ci_computer and all child classes - Answer✔️✔️-C.
CI's defined directly in cmdb_ci_computer and all child classes
Which field from the configuration item will automatically populate in the
Assignment group field of an incident record?
A. Managed by
B. Support group
C. Approval group
D. Change group - Answer✔️✔️-B. Support group
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(Pg. 290)
Which of the following are defined for a given change model? (Choose three.)
A. Phase transitions
B. State model
C. State transition conditions
D. Phase model
E. State transitions - Answer✔️✔️-B. State model
C. State transition conditions
E. State transitions
(Pg. 398)
When is a change task for Post Implementation Review created for an
unauthorized change?
A. When the change request moves to Close
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,©SOPHIABENNETT@2024-2025 Sunday, August 18, 2024 6:00 PM
B. When a change manager accepts the change
C. When the change request moves to a state of Review
D. When the change request moves to a state of Assess - Answer✔️✔️-C. When the
change request moves to a state of Review
(Pg. 454)
Which should be used to explore the entire hierarchy and table definitions of the
Configuration Management Database Classes?
A. Reports
B. CI Class Manager
C. Application Menus
D. Dependency View - Answer✔️✔️-B. CI Class Manager
(Pg. 33)
Which of the following cannot be defined or set through a Catalog UI Policy?
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A. Setting a variable to mandatory
B. Apply a requirement to all form views
C. Setting a catalog category to visible
D. Setting a variable to read-only - Answer✔️✔️-B. Apply a requirement to all form
views
(Pg.148)
Which type of catalog item should be used to create an incident record from the
portal?
A. Incident Template
B. Request Item
C. Order Guide
D. Record Producer - Answer✔️✔️-D. Record Producer
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ITSM CIS Practice Questions and Answers
What types of CI's will be included in a report run against the cmdb_ci_computer
table?
A. Just CIs defined directly in cmdb_ci_computer
B. CIs defined directly in cmdb_ci_computer and all parent classes
C. CIs defined directly in cmdb_ci_computer and all child classes - Answer✔️✔️-C.
CI's defined directly in cmdb_ci_computer and all child classes
Which field from the configuration item will automatically populate in the
Assignment group field of an incident record?
A. Managed by
B. Support group
C. Approval group
D. Change group - Answer✔️✔️-B. Support group
Page 1 of 114
,©SOPHIABENNETT@2024-2025 Sunday, August 18, 2024 6:00 PM
(Pg. 290)
Which of the following are defined for a given change model? (Choose three.)
A. Phase transitions
B. State model
C. State transition conditions
D. Phase model
E. State transitions - Answer✔️✔️-B. State model
C. State transition conditions
E. State transitions
(Pg. 398)
When is a change task for Post Implementation Review created for an
unauthorized change?
A. When the change request moves to Close
Page 2 of 114
,©SOPHIABENNETT@2024-2025 Sunday, August 18, 2024 6:00 PM
B. When a change manager accepts the change
C. When the change request moves to a state of Review
D. When the change request moves to a state of Assess - Answer✔️✔️-C. When the
change request moves to a state of Review
(Pg. 454)
Which should be used to explore the entire hierarchy and table definitions of the
Configuration Management Database Classes?
A. Reports
B. CI Class Manager
C. Application Menus
D. Dependency View - Answer✔️✔️-B. CI Class Manager
(Pg. 33)
Which of the following cannot be defined or set through a Catalog UI Policy?
Page 3 of 114
, ©SOPHIABENNETT@2024-2025 Sunday, August 18, 2024 6:00 PM
A. Setting a variable to mandatory
B. Apply a requirement to all form views
C. Setting a catalog category to visible
D. Setting a variable to read-only - Answer✔️✔️-B. Apply a requirement to all form
views
(Pg.148)
Which type of catalog item should be used to create an incident record from the
portal?
A. Incident Template
B. Request Item
C. Order Guide
D. Record Producer - Answer✔️✔️-D. Record Producer
Page 4 of 114
