NHA CMAA
Which of the following medical record filing systems protects patients privacy and allows for unlimited
expansion in a high volume office? - correct answer ✔✔Numeric
Which of the following forms is used to submit health insurance claims for inpatient services in a facility
or hospital? - correct answer ✔✔UB-04
Which of the following is an example of an incidental disclosure? - correct answer ✔✔Having a sign-in
sheet that includes a patient's name and provider
Which of the following prefixes means "abnormal "? - correct answer ✔✔Dys-
Which of the following should a medical administrative assistant complete if a provider believes
Medicare might not cover a procedure? - correct answer ✔✔Advance Beneficiary Notice (ABN)
Which of the following is the abbreviation for an electroencephalogram? - correct answer ✔✔EEG
A medical administrative assistant is reviewing the release form of a patient who is a dependent minor.
The assistant should ensure that who of the following signed the release form? - correct answer ✔✔The
legal custodian
Which of the following approaches is appropriate when preparing a patient for surgery? - correct answer
✔✔Review written instructions with the patient.
A collected specimen needs to be sent to an outside taboratory. Which of the following actions is within
the scope practice of a medical administrative assistant? - correct answer ✔✔Process the requisition for
shipment.
,A patient's chart indicates the need for PT as a result of a strained muscle. The medical administrative
assistant should recognize the abbreviation PT as which of the following? - correct answer ✔✔Physical
therapy
A patient authorizes a third-party payer to reimburse a provider directly by signing which of the
following? - correct answer ✔✔Assignment of benefits
A patient is afebrile and has rhinorrhea. The medical administrative assistant should understand this as
which of the following? - correct answer ✔✔Runny nose but no fever
A patient receives an explanation of benefits stating services will not be covered because out-of-pocket
medical expenses have not been met. The amount owed is defined as which of the following? - correct
answer ✔✔Deductible
Which of following types of Insurance plans was developed to provide affordable, comprehensive,
prepaid health care to policyholders? - correct answer ✔✔Health maintenance organization (HMO)
A medical administrative assistant should verify a patient's CPT code for which of the following
processes? - correct answer ✔✔Obtaining prior authorization
A medical administrative assistant should include which of the following in the compliance plan when
training new medical administrative assistants? - correct answer ✔✔HIPAA compliance
Which of the following parts of Medicare pays for hospitalization? - correct answer ✔✔Part A
Based on HIPAA guidelines, a medical administrative assistant should take which of the following
safeguards when leaving a workstation? - correct answer ✔✔Lock the computer.
Which of the following telephone calls should the medical administrative assistant route directly to the
provider? - correct answer ✔✔A provider from another office needs to discuss a patients case.
Which of the following medical terms refers to the removal of all or part of an organ or tissue? - correct
answer ✔✔Lymphadenectomy
, At which of the following times should the medical administrative assistant pull a patient's daily chart? -
correct answer ✔✔The evening before the patients appointment
Which of the following describes a difference between electronic medical records and paper medical
records? - correct answer ✔✔Electronic medical records are more secure.
Which of the following is the purpose of a matrix? - correct answer ✔✔To indicate when a provider is
unavailable to treat patients
Which of the following actions is appropriate for a medical administrative assistant to take when
processing incoming mail? - correct answer ✔✔Shred unwanted mail.
Which of the following mail services is most commonly used by medical facilities? - correct answer
✔✔First-Class Mail
Which of the following information is included in an explanation of benefits (EOB)? - correct answer
✔✔Claim adjustments
A medical administrative assistant discovers an error in an EMR from a previous patient visit. Which of
the following actions should the assistant take? - correct answer ✔✔Make a new entry in the EMR with
the correct information.
Which of the following greetings by the medical administrative assistant appropriate when addressing a
new patient at the registration desk? - correct answer ✔✔"Good afternoon, Ms.Smith. How are you
doing today?"
A schedule is made for patients to have physical examinations on Tuesday afternoons and Thursday
mornings. This is an example of which of the following types of scheduling? - correct answer ✔✔Cluster
Which of the following is an example of stream scheduling? - correct answer ✔✔Patients are assigned a
specific appointment time.
Which of the following medical record filing systems protects patients privacy and allows for unlimited
expansion in a high volume office? - correct answer ✔✔Numeric
Which of the following forms is used to submit health insurance claims for inpatient services in a facility
or hospital? - correct answer ✔✔UB-04
Which of the following is an example of an incidental disclosure? - correct answer ✔✔Having a sign-in
sheet that includes a patient's name and provider
Which of the following prefixes means "abnormal "? - correct answer ✔✔Dys-
Which of the following should a medical administrative assistant complete if a provider believes
Medicare might not cover a procedure? - correct answer ✔✔Advance Beneficiary Notice (ABN)
Which of the following is the abbreviation for an electroencephalogram? - correct answer ✔✔EEG
A medical administrative assistant is reviewing the release form of a patient who is a dependent minor.
The assistant should ensure that who of the following signed the release form? - correct answer ✔✔The
legal custodian
Which of the following approaches is appropriate when preparing a patient for surgery? - correct answer
✔✔Review written instructions with the patient.
A collected specimen needs to be sent to an outside taboratory. Which of the following actions is within
the scope practice of a medical administrative assistant? - correct answer ✔✔Process the requisition for
shipment.
,A patient's chart indicates the need for PT as a result of a strained muscle. The medical administrative
assistant should recognize the abbreviation PT as which of the following? - correct answer ✔✔Physical
therapy
A patient authorizes a third-party payer to reimburse a provider directly by signing which of the
following? - correct answer ✔✔Assignment of benefits
A patient is afebrile and has rhinorrhea. The medical administrative assistant should understand this as
which of the following? - correct answer ✔✔Runny nose but no fever
A patient receives an explanation of benefits stating services will not be covered because out-of-pocket
medical expenses have not been met. The amount owed is defined as which of the following? - correct
answer ✔✔Deductible
Which of following types of Insurance plans was developed to provide affordable, comprehensive,
prepaid health care to policyholders? - correct answer ✔✔Health maintenance organization (HMO)
A medical administrative assistant should verify a patient's CPT code for which of the following
processes? - correct answer ✔✔Obtaining prior authorization
A medical administrative assistant should include which of the following in the compliance plan when
training new medical administrative assistants? - correct answer ✔✔HIPAA compliance
Which of the following parts of Medicare pays for hospitalization? - correct answer ✔✔Part A
Based on HIPAA guidelines, a medical administrative assistant should take which of the following
safeguards when leaving a workstation? - correct answer ✔✔Lock the computer.
Which of the following telephone calls should the medical administrative assistant route directly to the
provider? - correct answer ✔✔A provider from another office needs to discuss a patients case.
Which of the following medical terms refers to the removal of all or part of an organ or tissue? - correct
answer ✔✔Lymphadenectomy
, At which of the following times should the medical administrative assistant pull a patient's daily chart? -
correct answer ✔✔The evening before the patients appointment
Which of the following describes a difference between electronic medical records and paper medical
records? - correct answer ✔✔Electronic medical records are more secure.
Which of the following is the purpose of a matrix? - correct answer ✔✔To indicate when a provider is
unavailable to treat patients
Which of the following actions is appropriate for a medical administrative assistant to take when
processing incoming mail? - correct answer ✔✔Shred unwanted mail.
Which of the following mail services is most commonly used by medical facilities? - correct answer
✔✔First-Class Mail
Which of the following information is included in an explanation of benefits (EOB)? - correct answer
✔✔Claim adjustments
A medical administrative assistant discovers an error in an EMR from a previous patient visit. Which of
the following actions should the assistant take? - correct answer ✔✔Make a new entry in the EMR with
the correct information.
Which of the following greetings by the medical administrative assistant appropriate when addressing a
new patient at the registration desk? - correct answer ✔✔"Good afternoon, Ms.Smith. How are you
doing today?"
A schedule is made for patients to have physical examinations on Tuesday afternoons and Thursday
mornings. This is an example of which of the following types of scheduling? - correct answer ✔✔Cluster
Which of the following is an example of stream scheduling? - correct answer ✔✔Patients are assigned a
specific appointment time.
