BCOMM Test Bank FINAL EXAM
The "information technology paradox" refers to
a. widespread confusion over how to utilize email and IM.
b. the idea that technology has cut down interpersonal communication in
business.
c. the idea that information tools (such as email) can waste as much time as they
save.
d. None of these. - correct answer c
Most organizations that embrace the 2.0 approach to business communication
will still follow a more traditional approach for some communications (such as
strategic plans and policy documents).
Select one:
True
False - correct answer True
In the first step of the communication process, the sender
Select one:
a. decides what to say.
b. chooses a communication channel.
c. has an idea.
d. chooses a communication medium. - correct answer c
Among other factors, the globalization of business has decreased the demand for
skilled communicators.
Select one:
True
False - correct answer False
All of the following are examples of unethical communication except
,BCOMM Test Bank FINAL EXAM
Select one:
a. using jargon.
b. selective misquoting.
c. distorting visuals.
d. plagiarism. - correct answer a
In which of the following organizational structures do employees report to two
managers at the same time?
Select one:
a. Virtual organization
b. Matrix structure
c. Network structure
d. None of these - correct answer b
Upward communication generally helps executives solve problems and make
intelligent decisions.
Select one:
True
False - correct answer True
Knowledge workers specialize in acquiring, processing, and communicating
information.
Select one:
True
False - correct answer True
In ________, communication breakdowns and delays can occur as messages are
passed up and down through multiple layers of management.
Select one:
, BCOMM Test Bank FINAL EXAM
a. inverted organizational structures
b. tall organizational structures
c. reflexive organizational structures
d. open organizational structures - correct answer b
The 2.0 approach to business communication emphasizes interaction and
conversation among senders and audiences.
Select one:
True
False - correct answer True
Which of the following is not one of the five ways to get the audience to notice
your messages?
Select one:
a. Acknowledge the importance of the situation.
b. Practice empathy.
c. Use words, images, and designs that are familiar.
d. Consider audience expectations. - correct answer a
In order for audience members to respond appropriately to a business message,
they must
Select one:
a. remember the message.
b. be able to respond to the message.
c. be motivated to respond to the message.
d. do all of these. - correct answer d
A flatter organizational structure
Select one:
The "information technology paradox" refers to
a. widespread confusion over how to utilize email and IM.
b. the idea that technology has cut down interpersonal communication in
business.
c. the idea that information tools (such as email) can waste as much time as they
save.
d. None of these. - correct answer c
Most organizations that embrace the 2.0 approach to business communication
will still follow a more traditional approach for some communications (such as
strategic plans and policy documents).
Select one:
True
False - correct answer True
In the first step of the communication process, the sender
Select one:
a. decides what to say.
b. chooses a communication channel.
c. has an idea.
d. chooses a communication medium. - correct answer c
Among other factors, the globalization of business has decreased the demand for
skilled communicators.
Select one:
True
False - correct answer False
All of the following are examples of unethical communication except
,BCOMM Test Bank FINAL EXAM
Select one:
a. using jargon.
b. selective misquoting.
c. distorting visuals.
d. plagiarism. - correct answer a
In which of the following organizational structures do employees report to two
managers at the same time?
Select one:
a. Virtual organization
b. Matrix structure
c. Network structure
d. None of these - correct answer b
Upward communication generally helps executives solve problems and make
intelligent decisions.
Select one:
True
False - correct answer True
Knowledge workers specialize in acquiring, processing, and communicating
information.
Select one:
True
False - correct answer True
In ________, communication breakdowns and delays can occur as messages are
passed up and down through multiple layers of management.
Select one:
, BCOMM Test Bank FINAL EXAM
a. inverted organizational structures
b. tall organizational structures
c. reflexive organizational structures
d. open organizational structures - correct answer b
The 2.0 approach to business communication emphasizes interaction and
conversation among senders and audiences.
Select one:
True
False - correct answer True
Which of the following is not one of the five ways to get the audience to notice
your messages?
Select one:
a. Acknowledge the importance of the situation.
b. Practice empathy.
c. Use words, images, and designs that are familiar.
d. Consider audience expectations. - correct answer a
In order for audience members to respond appropriately to a business message,
they must
Select one:
a. remember the message.
b. be able to respond to the message.
c. be motivated to respond to the message.
d. do all of these. - correct answer d
A flatter organizational structure
Select one:
