NHA CMAA Practice Questions
Which of the following is the best financial approach for for a medical administrative assistant to take to
minimize collection accounts? - correct answer ✔✔Maintain current patient information.
Which of the following legal terms describes a situation in which a failure to exercise treatment causes
harm to a patient? - correct answer ✔✔Negligence
Which of the following is a party who is financially responsible for payment? - correct answer
✔✔Guarantor
A medical administrative assistant is working with the mother who is receiving care after the birth of her
newborn. Which of the following describes the mother's condition? - correct answer ✔✔Postpartum
Which of the following is the main purpose of a day sheet? - correct answer ✔✔To ensure accurate
accounting.
According to the needlestick safety and prevention act which of the following information must be
included in needlestick and sharps injury log? - correct answer ✔✔The location of the incident.
A medical administrative assistant in a specialist's office is scheduling an appointment for a patient who
has HMO insurance. Which of the following should the assistant obtain prior to the specialist seeing the
patient? - correct answer ✔✔Referral.
Which of the following information should the Medical Administrative Assistant include on a claim form?
- correct answer ✔✔NPI
Which of the following parts of Medicare offers prescription benefits? - correct answer ✔✔Part D
,A patient is allergic to eggs and therefore cannot receive influenza immunizations. The medical
administrative Assistant should recognize that the patient's egg allergy is which of the following? -
correct answer ✔✔Contraindication.
A Medical Administrative Assistant should obtain information about hazardous substances by referring to
which of the following? - correct answer ✔✔SDS (Safety Data Sheet)
Which of the the following is the priority action for Medical Administrative Assistant to take when
making a financial policy change? - correct answer ✔✔Notify all patients of the fee schedule policy
change.
During the patient checkout procedure, a Medical Administrative Assistant should take which of the
following actions? - correct answer ✔✔Schedule follow-up appointment.
A Medical Administrative Assistant is creating a new file for a patient named Jane Johnson-George. The
assistant should file the new record using which of the following alphabetical filing system rules? -
correct answer ✔✔As one name, ignore the hyphen.
Which of the following comments by a medical assistant is appropriate to say when informing a patient
of his payment responsibilities for an appointment? - correct answer ✔✔"Your copayment is $10. How
would you like to pay that today?"
A spirometer measures the function of which of the following organs? - correct answer ✔✔Lungs
When performing closing procedures for the day, which of the following must be secured with a lock and
key? - correct answer ✔✔Provider's prescription pad.
A medical administrative assistant is giving instructions to a patient who is in the office to have her
hearing aid checked and is having difficulty hearing the assistant. Which of the following actions should
the assistant take? - correct answer ✔✔Move the patient to a quiet location.
Which following actions should the Medical Administrative Assistant take first when processing mail? -
correct answer ✔✔Sort
, After opening the office and disarming the security system, Medical Administrative Assistant retrieves
several voicemails. Which of the following messages should the assistant address first? - correct answer
✔✔A patient calling to report a high blood glucose levels and rapid breathing..
Which of the following patient information is required on the encounter form? - correct answer
✔✔Account number.
An emancipated minor is scheduled for amniocentesis. Which of the following forms of consent is
required for this procedure? - correct answer ✔✔Informed.
Which of the following forms is currently used to submit claims for hospital services and procedures? -
correct answer ✔✔UB-04
A provider asks a Medical Administrative Assistant to schedule a surgery to remove a patient's
gallbladder. The assistant should schedule the patient for which of the following? - correct answer
✔✔Cholecystectomy.
A provider notes a large hematoma on the right forearm of a patient during an examination. Using the
SOAP method of documentation, in which of the following sections of the medical record does this
information belong? - correct answer ✔✔Objective.
When a child is insured by both parents, which of the following describes how the primary insurance
coverage is determined? - correct answer ✔✔The primary insurance will be the insurance carrier of the
parent whose birthday comes first in a calendar year.
A patient reports a breach of confidentiality to a Medical Administrative Assistant. The assistant should
direct the patient to which of the following resources first? - correct answer ✔✔Office manager.
Insurance policies contain which of the following provisions to avoid overlapping payments? - correct
answer ✔✔Coordination of benefits.
A Medical Administrative Assistant is providing preoperative instructions to a patient prior to a knee
surgery. Which of the following techniques to the assistant use to decrease patient anxiety? - correct
answer ✔✔Review the written instructions with the patient.
Which of the following is the best financial approach for for a medical administrative assistant to take to
minimize collection accounts? - correct answer ✔✔Maintain current patient information.
Which of the following legal terms describes a situation in which a failure to exercise treatment causes
harm to a patient? - correct answer ✔✔Negligence
Which of the following is a party who is financially responsible for payment? - correct answer
✔✔Guarantor
A medical administrative assistant is working with the mother who is receiving care after the birth of her
newborn. Which of the following describes the mother's condition? - correct answer ✔✔Postpartum
Which of the following is the main purpose of a day sheet? - correct answer ✔✔To ensure accurate
accounting.
According to the needlestick safety and prevention act which of the following information must be
included in needlestick and sharps injury log? - correct answer ✔✔The location of the incident.
A medical administrative assistant in a specialist's office is scheduling an appointment for a patient who
has HMO insurance. Which of the following should the assistant obtain prior to the specialist seeing the
patient? - correct answer ✔✔Referral.
Which of the following information should the Medical Administrative Assistant include on a claim form?
- correct answer ✔✔NPI
Which of the following parts of Medicare offers prescription benefits? - correct answer ✔✔Part D
,A patient is allergic to eggs and therefore cannot receive influenza immunizations. The medical
administrative Assistant should recognize that the patient's egg allergy is which of the following? -
correct answer ✔✔Contraindication.
A Medical Administrative Assistant should obtain information about hazardous substances by referring to
which of the following? - correct answer ✔✔SDS (Safety Data Sheet)
Which of the the following is the priority action for Medical Administrative Assistant to take when
making a financial policy change? - correct answer ✔✔Notify all patients of the fee schedule policy
change.
During the patient checkout procedure, a Medical Administrative Assistant should take which of the
following actions? - correct answer ✔✔Schedule follow-up appointment.
A Medical Administrative Assistant is creating a new file for a patient named Jane Johnson-George. The
assistant should file the new record using which of the following alphabetical filing system rules? -
correct answer ✔✔As one name, ignore the hyphen.
Which of the following comments by a medical assistant is appropriate to say when informing a patient
of his payment responsibilities for an appointment? - correct answer ✔✔"Your copayment is $10. How
would you like to pay that today?"
A spirometer measures the function of which of the following organs? - correct answer ✔✔Lungs
When performing closing procedures for the day, which of the following must be secured with a lock and
key? - correct answer ✔✔Provider's prescription pad.
A medical administrative assistant is giving instructions to a patient who is in the office to have her
hearing aid checked and is having difficulty hearing the assistant. Which of the following actions should
the assistant take? - correct answer ✔✔Move the patient to a quiet location.
Which following actions should the Medical Administrative Assistant take first when processing mail? -
correct answer ✔✔Sort
, After opening the office and disarming the security system, Medical Administrative Assistant retrieves
several voicemails. Which of the following messages should the assistant address first? - correct answer
✔✔A patient calling to report a high blood glucose levels and rapid breathing..
Which of the following patient information is required on the encounter form? - correct answer
✔✔Account number.
An emancipated minor is scheduled for amniocentesis. Which of the following forms of consent is
required for this procedure? - correct answer ✔✔Informed.
Which of the following forms is currently used to submit claims for hospital services and procedures? -
correct answer ✔✔UB-04
A provider asks a Medical Administrative Assistant to schedule a surgery to remove a patient's
gallbladder. The assistant should schedule the patient for which of the following? - correct answer
✔✔Cholecystectomy.
A provider notes a large hematoma on the right forearm of a patient during an examination. Using the
SOAP method of documentation, in which of the following sections of the medical record does this
information belong? - correct answer ✔✔Objective.
When a child is insured by both parents, which of the following describes how the primary insurance
coverage is determined? - correct answer ✔✔The primary insurance will be the insurance carrier of the
parent whose birthday comes first in a calendar year.
A patient reports a breach of confidentiality to a Medical Administrative Assistant. The assistant should
direct the patient to which of the following resources first? - correct answer ✔✔Office manager.
Insurance policies contain which of the following provisions to avoid overlapping payments? - correct
answer ✔✔Coordination of benefits.
A Medical Administrative Assistant is providing preoperative instructions to a patient prior to a knee
surgery. Which of the following techniques to the assistant use to decrease patient anxiety? - correct
answer ✔✔Review the written instructions with the patient.
